What You Should Know:
- Healthcare system AtlantiCare selected Orbita’s virtual assistant and conversational AI technology to improve patients’ care access and engagement while automating workloads internally.
- AtlantiCare is rolling out the Orbita platform in phases, beginning with web-based digital front door, which went live in September 2022. In 2023, AtlantiCare plans to add proactive outbound communications, including post-discharge follow-up information and
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Digital Front Door
KLAS-Bain: Post-Pandemic Investment Priorities for Healthcare Providers
What You Should Know:
- Competition in the provider IT space shows no signs of abating: Early-stage capital, big tech, and scale EMR players continue crowding into more segments. This has significant implications for providers as they transition into a new disruptive period, for software players as they fine-tune go-to-market models for the current environment, and for private equity investors as they look to invest behind winning themes.
- A new report by KLAS Research and Bain &
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Bain Capital PE Makes Strategic Investment in CitiusTech
What You Should Know:
- CitiusTech, a leading provider of technology and consulting services to healthcare and life sciences companies, today announced a strategic growth investment from Bain Capital Private Equity (“Bain Capital”).
- Bain Capital joins Baring Private Equity Asia (“BPEA”), which acquired a majority stake in CitiusTech in 2019, as a significant shareholder to accelerate the Company’s growth. Financial terms of the private transaction were not disclosed.
Technology-Driven
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Memora, Luma Partner to Offer Health Systems a Wholesale Digital Front Door
What You Should Know:
- Today, Memora Health announced a partnership with Luma Health to offer health systems a combined wholesale digital front door and patient engagement tool - which have traditionally been separate offerings.
- Together the digital health companies will offer a tool that streamlines patient communication, increases access, and ensures patients are following care plans - all while unburdening care teams from routine administrative tasks. After implementing Memora
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Report: 2022 KLAS Emerging Solutions Top 20
What You Should Know:
- KLAS asked 16 prominent members of the healthcare community with broad HIT expertise to read 42 KLAS reports on emerging technology and rate their perception of the solutions based on their potential to impact the Quadruple Aim of Healthcare: to improve outcomes, reduce the cost of care, improve the patient experience, and improve the clinician experience.
- The new report by KLAS (1) ranks these emerging solutions by their ability to disrupt the
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KLAS: 7 Key Healthcare Trends in Microsoft Cloud Technologies in 2022
What You Should Know:
- A new report from KLAS focuses on healthcare-specific deployments of Microsoft Cloud Technologies, especially Microsoft Azure, which is receiving strong market interest.
- This study is meant to help organizations considering Microsoft Cloud technologies understand their current use, the overall customer experience, and the impact of the solutions.
Key Healthcare Trends in Microsoft Cloud Technologies in 2022
While still early, healthcare is gaining momentum
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Infermedica Partners with Conversational AI Platform Hyro to Support Patient Triage
What You Should Know:
- Infermedica – a leading digital health company specializing in AI-powered solutions for symptom analysis and patient triage – today announced a partnership with Hyro, a leader in plug-and-play conversational AI.
- The partnership will enable healthcare organizations to support patients at the digital front door by utilizing Infermedica’s Medical Guidance Platform and early symptom assessment technology and Hyro’s industry-leading natural language
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Upfront Acquires Patient Engagement Platform PatientBond
What You Should Know:
- Upfront acquires PatientBond, a digital patient engagement platform creating a single enterprise technology solution to drive patient acquisition and loyalty.
- The acquisition accelerates Upfront's delivery of their next-generation personalization platform. Combined with Upfront's omnichannel communications capabilities, PatientBond's robust consumer insights build and expand loyal patient-provider relationships to influence positive behavioral changes, resulting
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UNC Health, Partners with WELL Health/Gozio to Improve Mobile App
What You Should Know:
- UNC Health has announced that it is releasing new features within its mobile platform.
- Partnering with industry leaders, Gozio Health and WELL Health, UNC Health is integrating Gozio-powered wayfinding with the WELL Health patient communications platform to create a more seamless, integrated digital experience for patients. The result is a 443% increase in mobile downloads and interactions with a consumer-facing digital front door.
Digital Elements to
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Welcoming Patients Through The Digital Front Door
When patients contact their healthcare providers, they look for efficiency, convenience, and compassion. But often, the reality is far more clunky and impersonal when they find that an out-of-date phone system or a long hold queue are their only options.
The secret to giving patients a more user-friendly experience and increasing engagement is to take a page from the corporate playbook. Emulating the modern conveniences patients get in other parts of their lives can help ensure
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