Blue Cross and Blue Shield of North Carolina and Duke University Health System have together formed Experience Health, a new health insurance company to offer a Medicare Advantage Plan in 2020. Jointly owned by Blue Cross NC and Duke Health, Experience Health brings together two of the most trusted and innovative names in healthcare to create a locally owned and operated non-profit health plan.Why Experience Health?Blue Cross NC and Duke Health formed Experience Health to take advantage of the
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Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
Analysis: How Digital Health Solutions Are Disrupting Care Delivery in Hospitals
Rainer Herzog, Vice President at Research2GuidanceNew stakeholders are entering the hospital arena, contesting the hospitals’ traditional role and freedom to provide care to the community. The newcomers’ focus is on digital care delivery processes and on a digitally enabled patient experience. Hospitals will have to start now to prepare their organizations for the coming change. Creating digital partner ecosystems is one prominent way to approach this task. Hospital stays can be frightening,
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Consumerization of Healthcare: Why Differentiation is Critical for Clinics
The consumerization of healthcare is upon us. As retail pharmacies expand their reach and giant tech companies such as Apple and Amazon enter the market, we are transitioning from patients to healthcare consumers with more options and more purchasing decisions to make.
Whether this shift will prove beneficial to overall health remains to be seen, but one thing is clear: patients are being faced with an increasing number of decisions to make that have immediate effects on health and wellbeing.
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Digital Reasoning and Clearwater Merges AI + Security to Transform Patient Experience
Digital Reasoning and Clearwater (a healthcare security provider) today announced a strategic three-year Cyber Risk Services partnership enabling healthcare providers to realize the promise of artificial intelligence (AI) supported by a proven and trusted cybersecurity and HIPAA compliance program. This partnership sets the standard for how the healthcare industry can merge these cutting-edge technologies to derive deeper value from patient data + achieve a triple aim - cost, quality, and
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Practices: Focus More on Patient Relationships and Less on Management
Patient relationship management (PRM) software is taking center stage in the battle to improve the patient experience. Essentially, PRM is customer relationship management (CRM) for healthcare. It helps practices more effectively communicate with and engage patients and tracks those interactions. For example, if a practice needs to improve reminders and recall, PRM can automate sending messages via text, email, and/or phone by pulling data from the practice management or EHR system.Even though
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2018 Healthcare M&A in Review: 4 Trends Reshaping the Healthcare Landscape
The trend of mergers between large healthcare provider organizations continued in 2018, as the average size in revenue of sellers (defined as the smaller of two organizations in a transaction) reached $409 million, according to Kaufman Hall's new report, 2018 M&A in Review: A New Healthcare Landscape Takes Shape. This is the highest figure seen since Kaufman Hall began tracking this metric in 2008. It also represents a compound annual growth rate (CAGR) of almost 14 percent in the average
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2018 Patient Access Journey Report: 6 Patient Access Trends to Watch
The annual survey from Kyruus Highlights patient access trends & opportunities for health systems to differentiate with a comprehensive and cohesive patient access strategy. Within a relatively short number of years, patient experience has become a top priority for many healthcare organizations as consumerism continue to grow in healthcare. However, with so many players involved in delivering patient care, health systems are at a disadvantage relative to organizations in other industries
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How Marin General Hospital Adopts “Virtual Presence” to Transform the Patient Experience
Mark Zielazinski, CTO at Marin General Hospital shares how their organization is integrating "virtual presence" in the in-hospital setting - allowing patients, providers, and caregivers to clearly communicate and improve clinical outcomes.Telemedicine has resulted in money-saving efficiencies to hospital operations, improved patient safety, and given more people access to healthcare service among other benefits. In use for a number of years, it’s here to stay as a vital tool in patient care.At
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Shriners Hospitals for Children Expands Implementation of Tonic Health’s Mobile Patient Survey Platform
Shriners Hospitals for Children is expanding the implementation of Tonic Health’s mobile patient survey platform across the organization's entire national footprint of non-profit hospitals, clinics, and outreach facilities. The expansion will help achieve Shriners' goal of building and utilizing the largest database of pediatric patient-reported outcome measures (PROMs) in the United States. Shriners' growing pediatric outcomes database enables the health system to trailblaze new standards of
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SUNY Hospital Taps Vocera to Reimagine Physician-Patient Experience with Digital Rounding
Upstate University Hospital in New York has adopted the Vocera Rounds solution to improve communication between physicians and patients, improving care and satisfaction.Vocera Communications, Inc., a provider of clinical communication and workflow solutions, today announced that physicians at Upstate University Hospital in New York have implemented Vocera’s digital rounding solution to improve communication. SUNY Upstate Medical University located in Syracuse, NY, is the only academic medical
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