What You Should Know:
- A new survey conducted by Talkdesk has revealed the growing optimism among consumers about the potential of artificial intelligence (AI) to improve the healthcare experience.
- While AI is still in its early stages of adoption in healthcare, patients are hopeful that it can streamline processes, reduce administrative burdens, and improve access to care.
Patients embrace artificial intelligence for administrative tasks, sensitive health queries, and
Read More
Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
Photon Raises $9M to Expand Access to Text-Based Prescriptions
What You Should Know:
- Photon Health, a digital health startup focused on reimagining the prescription experience raises $9M in Series A funding round led by Notation and Flare Capital. The round also saw participation from existing investors and a group of notable angel investors.
- Photon has developed a platform that simplifies the prescription process for both patients and providers.
Patient Friendly Pharmacy Experdience
By digitizing prescriptions and providing
Read More
69% of Healthcare Consumers Will Switch Providers if Communications Don’t Meet Expectations
What You Should Know:
- Smart Communications, a technology company focused on helping businesses engage in more meaningful customer conversations, released the findings of its 2024 Global Benchmark Report on the State of Healthcare Customer Experience.
- Healthcare organizations (HCOs) face several challenges in 2024. Rising costs and shrinking margins paired with ongoing economic uncertainty make it more important than ever for health insurers and providers to meet or exceed
Read More
Hummingbird Healthcare Secures $10M to Streamline Patient Access, Create Jobs
What You Should Know:
- Hummingbird Healthcare Inc., a tech-driven healthcare services company raises $10M in Series A funding led by UCHealth, a leading Colorado-based health system and existing investor. The round also included participation from CU Healthcare Innovation Fund, 8VC, and Gaingels.
- With this new funding, Hummingbird is poised to expand its reach and empower healthcare providers to deliver exceptional patient experiences.
Focus on Patient Access and Operational
Read More
What Can We Learn From The History of Patient Experience?
Next year marks the 30th anniversary of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) program, which was created in 1995 to give the healthcare industry clear metrics for assessing patient experience and quality of care.
Yet the results have not improved after three decades of measuring patient experience. In 2023, a Harris poll reported that 73% of U.S. adults felt the healthcare system failed to meet their needs somehow, and two-thirds reported that managing
Read More
Pediatrix Deploys AI-Powered Prenatal Care with Sonio, Streamlining Workflow and Enhancing Patient Experience
What You Should Know:
- Pediatrix Medical Group, a provider of specialized healthcare for women, children, and babies in the U.S., is making waves by deploying Sonio's AI-powered prenatal care solution.
- The innovative technology promises to revolutionize ultrasound workflow, improve quality assurance, and ultimately, deliver a better experience for both patients and providers.
Simplifying the Complexities of Prenatal Care
Traditional prenatal care workflows often involve multiple
Read More
Delivering Patient Experiences and Strategic Results with Tech Roadmaps in 2024
halfway across the globe, make customizations and know exactly when it will be delivered. Navigating the portal of a healthcare system to find a physician who specializes in the care they need or make an appointment can be an ordeal in comparison. Clunky and confusing, they can frustrate patients, exacerbate worry, delay treatment and harm the reputation and business of a healthcare entity.
Traditional e-commerce giants from Amazon to Walmart have set a high bar for user experiences (UX) with
Read More
4 Ways to Boost the Patient Experience Using Digital Check-ins
Finding a frustrated patient sitting in a waiting room has become familiar. Three and a half years after the pandemic's start, the medical field is still feeling the ripple effects. Burnout and staffing shortages plague offices nationwide, causing tasks to pile up and the lack of prioritization for patient care. Feelings of frustration can cause patients to either leave a doctor's office before seeing a provider or go to a different one.
According to McKinsey, patients are 28% less
Read More
Healthcare Staffing Shortages Take Toll on Revenue Cycle Management & Patient Engagement
What You Should Know:
- 100 percent of hospital and health system respondents stated that staffing shortages have significantly affected revenue cycle management (RCM) and patient engagement efforts, according to a new survey by Experian Health.
- A significant 69 percent of the surveyed healthcare executives responsible for RCM staffing foresee ongoing challenges in the long term.
Challenges Present Urgent Need for Solutions
The findings highlight the urgent need for
Read More
Samsung Unveils New Healthcare Displays to Improve Patient Experience
What You Should Know:
Samsung Electronics Co., Ltd. announced the release of two new display models for the healthcare industry, engineered to enhance the patient experience. The HCU7030, available for hospital or healthcare environments, and the HCF8000, designed for both healthcare and hotel settings, bring an integrated pillow speaker interface, superior visuals with 4K resolution and peak HDR (High Dynamic Range) performance for a more comfortable and enjoyable user
Read More
