Protocol Driven Care
Often proclaimed as the most effective method of reducing costs for hospitals, standardization is said to promote quality patient care at a cost-effective price. Standardization reduces waste, makes treatment predictable and controllable, and defines clear responsibilities for all team members. Standardization leads to more efficient, less costly care, and a more consistent patient experience — outcomes that become critical as the industry accelerates the
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CalAIM and How It Is Changing Medicaid’s Narrative
On December 29, 2021, the Department of Health Care Services (DHCS) received approval of the CalAIM Section 1115 demonstration waiver, CalAIM Section 1915(b) waiver, and Medi-Cal State Plan Amendments from the federal Centers for Medicare & Medicaid Services (CMS) through December 31, 2026.
California’s fresh approach to healthcare has been in the works for a while. In 2016, the Golden State began its Whole-Person Care (WPC) pilots at the county level integrating physical
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Healthcare Is Changing, Right? Here’s 5 Reasons It’s Not.
We hear it every day, right? Articles and headlines touting “the healthcare industry is constantly evolving and changing” to be more consumer-focused and patient-centric. But is that really all that true? While ideas of innovation, news articles of the next big thing, and healthcare conferences are more exciting than actual healthcare improvements, tangible change feels…. questionable.
We can all hope for a better future, but the reality is that a number of issues continue to hold back
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6 Digital Business Card Use Cases to Enhance Patient Experience
The healthcare industry is undergoing digital transformation in every aspect, with more innovative approaches replacing outdated, manual practices. Healthcare’s digital overhaul includes changes that improve the overall patient experience by prioritizing convenience and access to care. However, digital transformation in healthcare doesn't solely improve the patient experience — it has also improved the experiences of healthcare professionals.
One tool changing the industry that caters
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Too Many Chatbots? What Is The Right Mix of AI/Human Interactions?
Pharmaceutical companies across the globe are currently investing in artificial intelligence (AI) to overcome challenges surrounding the support of inquiries from healthcare professionals (HCPs). In fact, according to an Informa study, 58% of life science experts believe that advanced AI agents have the potential to deliver HCP engagement experiences comparable to human experts. Blending humans and AI agents help to address rising expectations and demand for constant multichannel access to
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Fixing Broken Digital Front Doors and Combating the ‘Great Patient Disconnect’
Have you searched for something on a company’s website, then given up and called to speak to a customer service representative when you couldn’t find the answers you were looking for?
This experience is all too common – especially in healthcare.
Since 2020, digital front doors (DFDs) have become increasingly popular. And with the healthcare staff shortage projected to continue—and even worsen through at least 2025—digital entry points into healthcare for patients are more important
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Epic EHR Optimization: 8 Steps to Maximize Your Epic Investment
Epic's EHR has changed the face of healthcare, becoming the one source of truth and reporting for many organizations. It provides a wide range of comprehensive functionalities across patient experience, clinical documentation, reporting, and the revenue cycle. It has truly transformed the patient experience with portals for convenient appointment scheduling, viewing of medical records, and the ability for patients to easily communicate with their providers. It’s highly customizable and
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Compassionate Care: 3 Steps for Health Plans to Improve CMS Star Ratings
Health plans have an incredible opportunity to make a positive impact on the health and well-being of Medicare beneficiaries. It's a responsibility that should not be taken lightly. One way health plans can ensure they’re providing the best possible care to members is to focus on improving CMS Star Ratings.
CMS Star Ratings help Medicare consumers compare the quality of Medicare health and drug plans so they can make the most informed decisions. Improving Star Ratings can help health plans
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The Evolution of Interoperability in Healthcare: Where We’ve Been, Where We Are Today, and Where We’re Going
We take for granted that we can seamlessly send money to another person regardless of where they bank, or that we can easily text someone who uses a different cellular network. It’s called interoperability, where disparate systems can seamlessly connect and share data with each other and it’s almost always in real or virtually real-time.
This ease of data sharing across systems may be a reality in most areas of our lives, but it still eludes healthcare. Initiatives to improve
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Healthcare Software Investment: 5 Questions for Hospital C-Suite
As hospitals and health systems continue to be stretched thin by negative operating margins, competitive pressures, and workforce shortages, decision-makers must do more with less and make strategic software investments to reduce costs and increase efficiencies in both the short and long term. Decision-makers agree that now is not the time to pull back on software investment: according to research from Bain & Company, 45% of providers have increased their software investments over the past
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