Epic was named the top Overall Software Suite for the ninth consecutive year in the newly released Best in KLAS2019 Software & Services report. In addition to the overall software suite award, Epic was named the top Overall Physician Practice Vendor, won Best in KLASawards in nine segments, and won Category Leader awards in two segments.
Understanding Best in KLAS
Best in KLAS is based on information obtained from the 2,500 interviews KLAS conducts with providers and payers each month. Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 hospitals and 2,500 clinics and account for 1,200 products and services from more than 450 vendors.
Best in KLAS: Overall IT Services Firm
Impact Advisors was named the top Overall IT Services Firm, breaking a two-year run by Optimum Healthcare IT. Impact Advisors also won one Best in KLAS award for HIT Enterprise Implementation Leadership and one Category Leader award for Clinical Optimization. Premier earned the award of top Overall Healthcare Management
Most Improved Software Product. For the second year in a row, GE Healthcare’s Universal Viewer saw the largest improvement in overall score of any software product KLAS rates. Along with some clients’ high optimism, GE Healthcare’s earnest efforts to improve their product development and response to customer issues are largely responsible for the increase in the solution’s overall score.
Most Improved Physician Practice Product. Greenway Health Intergy EHR
(11–75 Physicians). In 2018, satisfaction among Greenway Health’s Intergy customers saw significant improvement in all performance areas measured by KLAS. Customers have seen improved vendor relationships, better communication, better overall value, and an increased focus on providing a product-development road map. With these improvements has also come an increase in customer optimism about Intergy’s future.
Most Improved Medical Equipment Product. ARxIUM MedSelect Cabinets. Improvement in the responsiveness of ARxIUM customer support has positively impacted customers using the MedSelect Cabinets, leading to an increase in overall satisfaction.
New Categories for 2019. New Best in KLAS segments includes Virtual Care Platforms and Worksite Health Services. New Category Leader segments are Ambulatory Therapy/Rehab, Antimicrobial Stewardship, Behavioral Health, Credentialing, Digital Rounding, Eligibility Enrollment Services, Patient Intake Management, and Surgery Management.
Here is the full list of Best in KLAS winners for 2019: