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Epic, Impact Advisors and Premier Named 2019 Overall Best in KLAS

by Fred Pennic 01/31/2019 Leave a Comment

Epic was named the top Overall Software Suite for the ninth consecutive year in the newly released Best in KLAS2019 Software & Services report. In addition to the overall software suite award, Epic was named the top Overall Physician Practice Vendor, won Best in KLASawards in nine segments, and won Category Leader awards in two segments. 

Understanding Best in KLAS

Best in KLAS is based on information obtained from the 2,500 interviews KLAS conducts with providers and payers each month. Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 hospitals and 2,500 clinics and account for 1,200 products and services from more than 450 vendors. 

Best in KLAS: Overall IT Services Firm

Impact Advisors was named the top Overall IT Services Firm, breaking a two-year run by Optimum Healthcare IT. Impact Advisors also won one Best in KLAS award for HIT Enterprise Implementation Leadership and one Category Leader award for Clinical Optimization. Premier earned the award of top Overall Healthcare Management 

Most Improved Software Product. For the second year in a row, GE Healthcare’s Universal Viewer saw the largest improvement in overall score of any software product KLAS rates. Along with some clients’ high optimism, GE Healthcare’s earnest efforts to improve their product development and response to customer issues are largely responsible for the increase in the solution’s overall score.

 

Most Improved Physician Practice Product. Greenway Health Intergy EHR 

(11–75 Physicians). In 2018, satisfaction among Greenway Health’s Intergy customers saw significant improvement in all performance areas measured by KLAS. Customers have seen improved vendor relationships, better communication, better overall value, and an increased focus on providing a product-development road map. With these improvements has also come an increase in customer optimism about Intergy’s future. 

 

Most Improved Medical Equipment Product. ARxIUM MedSelect Cabinets. Improvement in the responsiveness of ARxIUM customer support has positively impacted customers using the MedSelect Cabinets, leading to an increase in overall satisfaction.

 

New Categories for 2019. New Best in KLAS segments includes Virtual Care Platforms and Worksite Health Services. New Category Leader segments are Ambulatory Therapy/Rehab, Antimicrobial Stewardship, Behavioral Health, Credentialing, Digital Rounding, Eligibility Enrollment Services, Patient Intake Management, and Surgery Management.

 

Here is the full list of Best in KLAS winners for 2019:

 

 

Software

 
Acute Care EMR
(Large Hospital / IDN)

Epic EpicCare Inpatient EMR

88.2

Ambulatory EMR
(11-75 Physicians)

Epic EpicCare Ambulatory EMR

86.8

Ambulatory EMR
(Over 75 Physicians)

Epic Care Ambulatory EMR

87.4

Cardiology
Watson Health Imaging Merge Cardio

79.1

Care Management Solutions
Casenet TruCare

78.4

Claims & Clearinghouse
Waystar Clearinghouse

90.4

Community HIS
athenahealth athenaOne for Hospitals & Health Systems

82.4

Enterprise Resource Planning
(ERP)

Workday HCM, Financial Management and Supply Chain

89.4

Health Information Exchange
(HIE)

Epic Care Everywhere

91.8

Healthcare Business Intelligence & Analytics
Dimensional Insight Diver Platform

91.7

Home Health
Thornberry NDoc

93.1

Laboratory
(Large Hospital / IDN)

Epic Beaker

87.8

Long-Term Care
MatrixCare

87.2

PACS
(Large Hospital / IDN)

Sectra PACS

94.0

Patient Access
DCS Global Patient Access

89.3

Patient Accounting & Patient Management
(Large Hospital / IDN)

Epic Resolute Hospital Billing

89.5

Patient Portals
Epic MyChart

92.1

Payer Claims & Administration Platforms
Conduent MediTrac (Health Solutions Plus)

78.1

Payer Quality Analytics
MedInsight Platform

83.6

Population Health
HealthEC Population Health Management Suite

93.2

Practice Management
(11-75 Physicians)

NextGen Healthcare NextGen Enterprise PM

81.9

Practice Management
(Over 75 Physicians)

Epic Resolute/Prelude/Cadence Ambulatory

90.3

Small Practice Ambulatory EMR/PM
(10 or fewer Physicians)

Aprima EHR/PM

84.6

Speech Recognition: Front-End EMR
MModal Fluency Direct

92.5

Virtual Care Platforms
InTouch Health Telehealth Network

89.5

VNA Image Archive
Carestream Vue Archive

88.1

Professional Services

 
Application Hosting
Epic (Clinicals & Financials–Epic)

92.4

Cybersecurity Advisory Services
Meditology Services

96.6

Extended Business Office
HRG

92.1

Financial Improvement Consulting
PwC

93.6

Healthcare Management Consulting
Premier

91.7

HIT Advisory Services
Optimum Healthcare IT

97.7

HIT Enterprise Implementation Leadership
Impact Advisors

97.2

HIT Implementation Support & Staffing
Galen Healthcare

96.5

Partial IT Outsourcing
ROI Healthcare Solutions

95.7

Revenue Cycle Outsourcing
Navigant

81.6

Strategy, Growth, & Consolidation Consulting
Premier

96.6

Technical Services
Navin, Haffty & Associates (NHA)

96.6

Value-Based Care Consulting
Deloitte Consulting

95.1

Value-Based Care Managed Services
Arcadia.io

89.5

Worksite Health Services
Activate Healthcare

95.3

Medical Equipment

 
Automated Dispensing Cabinets
Omnicell OmniRx

86.4

Smart Pumps
ICU Medical Plum 360 (LVP)

87.2

 

Software

 
340B Management Systems
Verity Solutions Verity 340B

91.9

Acute Care EMR
(Community Hospital)

athenahealth athenaClinicals for Hospitals & Health Systems

83.3

Advanced Visualization
Vital VitreaAdvanced

85.8

Ambulatory Specialty EMR
PCC EHR (Pediatrics)

92.7

Ambulatory Therapy/Rehab
WebPT

90.7

Anesthesia
iProcedures iPro Anesthesia

92.0

Antimicrobial Stewardship
VigiLanz Antimicrobial Stewardship

94.6

Behavioral Health
Credible Behavioral Health Enterprise Software

79.1

Business Decision Support
Strata Decision Technology StrataJazz Decision Support

93.3

Cardiology Hemodynamics
Watson Health Imaging Merge Hemo

84.1

Clinical Decision Support – Care Plans & Order Sets
Elsevier Care Planning (care plans)

82.8

Clinical Decision Support – Point-of-Care Clinical Reference
Wolters Kluwer UpToDate (disease reference)

88.4

Clinical Documentation Improvement Software
(CDI)

MModal CDI

92.4

Computer-Assisted Coding
(CAC)

Dolbey Fusion CAC

91.7

Credentialing
Verge Health Credentialing (Primarily Services)

92.1

Customer Relationship Management
(CRM)

Salesforce CRM

86.1

Digital Rounding
CipherHealth CipherRounds (Orchid)

92.5

Document Management & Imaging
Hyland OnBase

88.3

Emergency Department
Wellsoft EDIS

89.2

Healthcare Price Transparency
Change Healthcare True View

74.3

Image Exchange
Ambra DG Suite (DICOM Grid)

95.2

Infection Control & Monitoring
VigiLanz Dynamic Infection Control Monitor (ICM)

90.6

Integration Engines
Corepoint Health Corepoint Integration Engine

96.6

Interactive Patient Systems
pCare

94.0

IV Workflow Management
Grifols PharmacyKeeper Verification (MedKeeper)

87.3

Medication Inventory Management
BD Inventory Management

81.7

Mobile Charge Capture
MedAptus Pro Charge Capture

93.3

Oncology
Elekta MOSAIQ (Med & Rad Onc)

78.5

Oncology Treatment Planning
Varian Eclipse

87.1

PACS
(Community Hospital)

INFINITT PACS

90.9

PACS
(Imaging Centers/Ambulatory)

INFINITT PACS

92.1

Patient Accounting & Patient Management
(Community Hospital)

athenahealth athenaCollector for Hospitals & Health Systems

83.8

Patient Flow
Epic Grand Central (Patient Flow)

91.6

Patient Intake Management
Phreesia

89.2

Patient Outreach
CipherHealth CipherOutreach (Voice)

94.4

Patient Privacy Monitoring
Protenus Patient Privacy Monitoring

96.3

Pharmacy Surveillance
VigiLanz Dynamic PharmacoVigilance (DPV)

93.0

Quality Management
Medisolv ENCOR Quality Management Solutions – Hospitals

93.9

Real-Time Location Systems
(RTLS)

CenTrak RTLS (Hardware Only)

87.8

Retail Pharmacy – Outpatient
Epic Willow Ambulatory

87.2

Revenue Cycle – Chargemaster Management
VitalWare VitalCDM

94.7

Revenue Cycle – Claims Management
Quadax Xpeditor

93.6

Scheduling – Nurse and Staff
Schedule360 Employee Scheduling and Labor Management

95.9

Scheduling – Physician
Shift Admin Scheduling

94.6

Secure Communications
Telmediq

93.2

Security – Data Loss Prevention
Symantec DLP

81.2

Security – EMM & MDM
VMware AirWatch Mobile Device Management

81.3

Single Sign-On
Imprivata OneSign Single Sign-On

89.4

Speech Recognition – Front-End Imaging
Dolbey Fusion Expert

91.3

Talent Management
Workday Human Capital Management (Talent Management)

88.1

Time & Attendance
Kronos Workforce Timekeeper

83.0

Universal Viewer
(Imaging)

Carestream Vue Motion

87.8

Urgent Care
Practice Velocity VelociDoc Tablet Urgent Care

81.7

Professional Services

 
Ambulatory RCM Services
Greenway Health Greenway Revenue Services

87.8

Business Solutions Implementation Services
ROI Healthcare Solutions

95.5

Clinical Documentation Improvement Services
(CDI)

Claro Healthcare

94.6

Clinical Optimization
Impact Advisors

94.5

Eligibility Enrollment Services
MedAssist Eligibility Enrollment Services

92.4

Go-Live Support
CSI Healthcare IT

95.5

Outsourced Coding
Peak

95.4

Release of Information
MRO Corp

91.1

Revenue Cycle Optimization
Navigant

93.8

Transcription Services
Mmodal

91.7

Medical Equipment

 
Pharmacy Automation – IV Robots
Omnicell i.v.STATION

77.3

Pharmacy Automation – Medication Carousels
Omnicell WorkflowRx Carousel

80.6

Pharmacy Robots
(Oral Solid)

Omnicell ROBOT-Rx

83.6

Radiation Therapy
Varian TrueBeam

90.9

 

 

Tagged With: Acute Care, Aprima, Aprima EHR, athenahealth, Behavioral Health, Best in KLAS, decision support, DICOM Grid, digital rounding, EMR, GE healthcare, Greenway Health, HCM, healthcare it, HIE, HIT, IDN, Impact Advisors, KLAS, medication, NextGen, ONC, patient privacy, Payers, Pharmacy, Pharmacy Automation, physician practice, physicians, Population Health, Population health management, Premier, rcm, Salesforce, telehealth, Virtual Care

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