Provider credentialing is an essential part of healthcare. A provider cannot work or get paid without a proper license or credential, and yet this highly complex process is still done on paper (also sticky notes on file cabinets, Excel spreadsheets—you get the idea) by many healthcare organizations. Manually credentialing providers adds to an already lengthy process. One expired certificate or a delayed privileging request can prevent a provider from seeing patients for more than 60
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Salesforce Unveils Patient 360 for Health innovations to Improve Patient Outcomes
What You Should Know: - Today, Salesforce announced a new Patient 360 for Health innovations providing cost-saving automation, real-time data, and personalized intelligence for healthcare and life sciences organizations to deliver comprehensive patient engagement and equitable care with greater efficiency.- According to Salesforce’s 2022 Success Metrics Global Highlights study, healthcare and life sciences organizations using Salesforce are seeing an average of 25%* savings on operational
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CitiusTech Acquires Wilco Source to Expand Salesforce Capabilities for Healthcare & Life Sciences
What You Should Know: - CitiusTech announced that it has acquired Wilco Source, an industry-leading Salesforce solutions company to expand its offerings in patient services, care management and digital front door. - This strategic acquisition comes on the heels of Bain’s recently announced investment in CitiusTech valued above $1B. These strategic initiatives validate both CitiusTech’s track record of success and CEO Bhaskar Sambasivan ‘s strategic
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The Benefits of Supporting Medical Information Teams with AI Agents
Life science organizations field a wide range of requests for medical information from the healthcare providers and patients they serve. Addressing these inquiries is important from numerous perspectives, from customer support and pharmacovigilance to post-market surveillance, medication adherence and patient outcomes. Global organizations face two related challenges in answering requests for medical information. For the sake of customer service, they must strive to answer these
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Komodo Health Appoints COO, Transcarent, Vytalize Health, RxBenefits, Other Digital Health Appointments
Komodo Health has named Dr. Aswin Chandrakantan as its Chief Operating Officer. Dr. Chandrakantan will also continue to serve as the firm’s Chief Medical Officer, a role he has held since 2016. Dr. Chandrakantan was one of Komodo Health’s earliest employees – following leadership roles at McKinsey and Google – and has played a central role in the company’s rapid-fire growth. RxBenefits appoints Wendy Barnes as its new Chief Executive Officer. Barnes succeeds Bryan Statham, who served as the
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Can Automation Drive Health System Outcomes?
The United States spends about $1 trillion per year on healthcare administration. 95% of healthcare workforce growth since 1990 has been administrative. But adding administrative staff hasn’t helped health systems stay on top of the increase in manual work queues, and it certainly hasn’t been improving outcomes for patients. So when asked if automation can drive better health system outcomes, through my work in healthcare technology, I know for a fact that it already is. Research has
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CPQ: Optimizing MedTech Operations and Sales to Accelerate Cash Flow
The lead-to-cash process in most B-to-B organizations––particularly those operating in the medical device industry––is often complex and lengthy. This is even more apparent when operations, sales and customer success teams operate in manual and siloed environments. In this all-too-common scenario, not only does it slow cash flow velocity, it also leaves the organization vulnerable to inconsistencies, inaccuracies and more errors every time a handoff occurs between
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7 Burning Questions from Life Sciences Companies on Using AI Agents
Each day life science companies respond to numerous medical information inquires – many of which are similar in nature or can be simply addressed. However, as we have seen in the news reports with the Great Resignation and many workers searching for new careers, the number of individuals interested in working in a medical information contact center may be waning. When you combine this with the rising volume of inquiries or medical inquiries and patient expectations for a real-time response to
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HIMSS21 Day 1 Roundup: Google Cloud, Salesforce, Zoom, Philips, GE Healthcare, GoodRx
Google Cloud Unveils New Research examining COVID-19’s Acceleration of Innovation in Healthcare Google Cloud revealed new research unveiling the impact of COVID-19 on reshaping technology’s role in healthcare. This research is the second phase of research that Google Cloud published in July, showcasing how critical data interoperability is in improving patient outcomes. The research reveals healthcare organizations accelerated technological upgrades over the course of the pandemic. After
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Salesforce Rolls Out Care from Anywhere to Improve Patient Access
What You Should Know: - Salesforce launches care from anywhere, new innovations that help organizations get closer to their patients, members, and customers in an always-on, digitally-enhanced healthcare system. By tapping into these innovations, they can streamline operations and ultimately, drive better health outcomes. In addition to care from anywhere, Salesforce is also rolling out: - Remote Patient Exception Monitoring for Health Cloud, which surfaces data and insights from
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