Stuart Karten, Principal of Karten Design
The coronavirus outbreak has brought epic casualties as more than 7.3 million cases have been confirmed globally and more than 413,000 people--and counting--are known to have died. In the United States, the COVID-19 pandemic has shown flaws in our medical system, from basic preparedness to the coordinated distribution of medical equipment. Within this global tragedy, there are stories of heroism and renewed mind power and energy addressing
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72% of Consumers Had First-Ever Virtual Visit During COVID-19 Pandemic
What You Should Know:
- Patient Perspectives on Virtual Care, a new study published today by Kyruus, reveals 72% of consumers had their first-ever virtual visit during the COVID-19 pandemic, and a vast majority would like to continue using it in the future.
- The survey of 1,000 consumers ages 18-65+ takes an
in-depth look at their use and perceptions of virtual care during COVID-19.
A majority of healthcare consumers had their first-ever virtual visit during the COVID-19
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Picking Up the Pace: Healthcare’s Evolution to Social Media
Take a look at the social media feeds of your favorite store or restaurant. For B2C brands, social media is, undoubtedly, a “where-it’s-at” customer service platform as much for networking or advertising as for engaging consumers with a personality and story that captures new customers and builds affinity. Now, imagine this same social care experience from your healthcare payer or provider. Why is this such an unlikely scenario?
Undoubtedly, healthcare has room to grow in providing
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Giving ‘Voice’ to Healthcare: The $3.5 Billion Opportunity
Kali Durgampudi, Chief Technology, Innovation Officer at Greenway Health
Whether it's asking Siri for directions to the nearest coffee shop or commanding Alexa to turn on the lights, using voice assistants has become part of daily routines. More than one-third of the U.S. population relies on these tools to make their lives easier, and they’re being embraced by more than just millennials; use among seniors, children, and teens is also on the rise.
But the home and smartphone aren’t
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The Hard Truth About Boosting Patient Acquisition
Matt Dickson, VP, Product, Strategy, and Communication Solutions at Stericycle
Technology giants and other non-traditional players are moving into the healthcare market, giving consumers a host of new options for how and where they obtain services. Everyone from Apple and Amazon to G.E. and Berkshire Hathaway are disrupting the market by introducing new delivery models that emphasize simplicity, transparency and positive digital experiences.
Traditional players will need to
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Teladoc COO Shares 5 Virtual Care Predictions to Watch in 2020
David Sides, Chief Operating Officer at Teladoc Health
- Teladoc Health’s COO David Sides gives a glimpse of what the future holds as more consumers tap into virtual care.
Forget face to face, healthcare is moving into cyberspace—albeit not as fast as one would like. Yes, there is no question that the interest in virtual care is growing swiftly. However, the adoption of virtual services has been somewhat slow; only about 10 percent of healthcare consumers have used such services,
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Elevating The Hospital Room Waiting Experience: 6 Factors to Consider
Jaime Bettencourt - SVP of North America Business Development at Mood Media
We spend so much time in our healthcare facilities’ public waiting areas, so it should come as no surprise that one survey found that 63 percent of patients cite the most stressful thing about going to their doctor is waiting to be seen. Additionally, research has shown that 85 percent of people believe that wait time is either somewhat or very important to their overall patient experience. Doctor and hospital visits
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The State of Patient Access and Engagement: Consumer Demand Versus Reality
- DocASAP, a patient access and engagement platform for health systems, health plans and physician groups revealed the findings of its first annual “State of Patient Access and Engagement” survey. - The survey, conducted by OnePoll and commissioned by DocASAP in October 2019, uncovers insights into patients’ preferences, frustrations and expectations when communicating and engaging with health plans and healthcare providers.DocASAP, a provider of the most advanced patient access and engagement
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How Can IT Support Stay Personal as Healthcare Moves Into A Digital Era?
D’Arcy Guerin Gue, Co-founder of Phoenix
The widely anticipated expansion of digital healthcare over the next decade is very exciting for many healthcare executives, physicians, IT vendors, and consumers. Potentially transformational IT technologies are already being explored by many hospitals, including new devices and applications designed to streamline healthcare operations, lower costs and enhance the quality of care. Artificial intelligence (AI), machine learning, blockchain,
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Redox Survey Reveals Gen X Leads All in Digital Health Adoption
- New Redox survey about the adoption of digital health apps finds one-third of the respondents said they use or are open to using mobile apps to manage a condition or their fitness routines.- Gen Xers (35- to 54-year-olds) are at the forefront of patients clamoring to take control and manage their health with mobile apps.- Baby boomers, those aged 55 and over, were the most concerned about privacy and security.- The results from this survey show consumers are open to the idea of using mobile
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