What You Should Know: Keona Health, a digital health company providing a healthcare CRM to simplify the complexities of patient access raises $7M led by Riverside Acceleration Capital (RAC), the growth capital arm of The Riverside Company. The investment is an inflection point for Keona’s transformative CareDesk platform, a healthcare CRM specifically designed to simplify patient access, from scheduling to telephone triage. Healthcare CRM: Harmonize Your Patient Access Keona built
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Healthcare CRM
Thinking Beyond CRM to Reach Healthcare Consumers
A new type of purpose-built technology is necessary to manage patient relationships. Customer relationship management (CRM) systems are commonplace in nearly every industry, though their use in healthcare is complicated. Healthcare is incredibly complex and unique in many ways, and many generic CRM or CRM-like solutions address only one or two elements of the patient journey, such as appointment scheduling and reminders, without factoring in personal needs and preferences, health histories,
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To Engage and Activate Patients, CRM Alone Isn’t Enough
We talk about patient engagement a lot in healthcare today. But the reality is, we often don’t just want a patient to engage with a piece of content or information; we want them to take action. The traditional CRM and marketing automation are great tools for the former – keeping patients and their healthcare providers connected. But it does little to move beyond a digital connection. Today’s patients (or, consumers) expect more from all of their relationships, especially their healthcare
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Leveraging Healthcare CRM Tools to Deliver Better Patient Experiences
Consumers and patients have high expectations for their care providers – they want convenience, personalization, and increasingly, price transparency. We’ve all come to know this as the “Amazon experience”. Yet, hospitals and health systems are different from other businesses, handling more sensitive and personal information while also delivering an often life-saving service. And while that is true, consumers now experience the world holistically and expect the same level of care and
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Why An Integrated Healthcare CRM Is Critical to Patient Engagement
Customer Relationship Management (CRM) is the well-known backbone of commercial sales forces across the globe. But what many don’t realize is that CRM has a utility that extends far beyond relationship-building in a traditional business setting. CRM systems are now engaging more than customers. They’re engaging patients in a healthcare setting far more complex than any retail or B2B enterprise. CRM applications are used to engage patients by providing them with a superior experience from their
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Healthgrades Launches AI-Powered CDP Platform to Improve Patient Experience
Today, Healthgrades announced the first Customer Data Platform (CDP) built for healthcare. Healthgrades CDP – powered by AI & Deep Learning tech - will allow health systems to bring together once disparate data into a single platform. It will provide health systems with a holistic view of patients, with the long term goal of transforming and personalizing the patient experience. Healthgrades Benefits Healthgrades CDP will also serve as the underlying data management solution for powering CRM
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hc1.com Raises $7M to Further Expansion into Healthcare CRM Market
hc1.com, a Indianapolis, IN-based provider of healthcare relationship management, today announced it has raised $7 million in new Series B capital led by private equity firm Health Cloud Capital and included participation from Elevate Ventures, a long-time investor in hc1.com. The latest round of funding enables the company to continue its aggressive expansion within the healthcare CRM market, and to drive expanded adoption of its newly launched information services, including hc1
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Chilmark Report Reveals Adoption Challenges for Patient Relationship Management Solutions
Enterprise healthcare organizations (HCOs) striving to improve patient engagement increasingly turn to solutions that can be described as patient relationship management (PRM) – but, as the latest report from Chilmark Research describes in detail, it’s much more than a rebranding of customer relationship management (CRM) for healthcare.The Market Scan Report, Patient Relationship Management: Higher Stakes Than CRM, describes why HCOs are interested in solutions that promise more targeted patient
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Healthcare CRM: From Marketing to a Foundation for Value-based Care
For many healthcare organizations, the decision to employ a customer relationship management (CRM) solution is typically driven by the marketing department. Marketers need data-driven tools that enable them to better segment and identify high-value consumers, leverage demographics and behavioral data to personalize messages, and measure the ROI for marketing programs.Today, the potential value of healthcare CRM extends far beyond marketing, supporting myriad use cases in both clinical and
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