– Epic was named the top Overall Software Suite for the tenth consecutive year in the Best in KLAS 2020 Software & Services report.
– Pivot Point Consulting, a Vaco Company, was named the top Overall IT Services Firm, edging out last year’s winner, Impact Advisors.
– Accenture earned the award of top Overall Healthcare Management Consulting Firm.
Today, KLAS Research announced released their annual Best in KLAS Software & Services that recognizes the leading vendors for solutions, services, and management consulting offered in the United States. Best in KLAS rankings and scores is based on information obtained from the approximately 2,500 interviews KLAS conducts with providers and payers each month.
Defining What Is 2020 Best in KLAS
Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations.
Category Leader is reserved for use in select, niche market segments that don’t qualify for Best in KLAS but in which at least two products meet minimum KLAS data levels. Like Best in KLAS winners, vendors awarded Category Leader also stands out for helping healthcare organizations deliver quality patient care.
Overall Software Suite is reserved for those vendors that provide a suite of products clients would purchase to address their core IT needs. Vendors that have both a fully rated clinical and financial system, as well as ancillary systems, qualify for this overall suite ranking. Additional detail has been provided around how each vendor performs against the other enterprise suites and against the various ancillary markets in which a vendor has a product offering currently rated by KLAS.
Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 hospitals and 2,500 clinics and account for 1,200 products and services from more than 450 vendors.
Category Adjustments for 2020
HIT Staffing becomes an additional Best in KLAS segment this year. Updates to Category Leader segments include Data Archiving, Drug Diversion Monitoring, EMR Based Interoperability Solutions, Identity & Access Management, Interoperability Platforms, Oncology – Radiation, Patient Financing Services, Payer IT Consulting Services, Remote Patient Monitoring, Revenue Cycle – Contract Management, and Revenue Integrity/Underpayment Services.
Overall Best in KLAS Awards
Epic was named the top Overall Software Suite for the tenth consecutive year in the Best in KLAS 2020 Software & Services report, released today. Additionally, Epic was named the top Overall Physician Practice Vendor, won Best in KLAS awards in eight segments, and won Category Leader awards in four segments. Pivot Point Consulting, a Vaco Company, was named the top Overall IT Services Firm, edging out last year’s winner, Impact Advisors. Accenture earned the award of top Overall Healthcare Management Consulting Firm.
Most Improved Software Product: CPSI
This year, CPSI won Most Improved Overall Software. Customers saw the largest improvement in overall score greater than any software product KLAS rates. Along with some clients’ high optimism, CPSI’s earnest efforts to improve their product and resolve customer issues are largely responsible for the increase in the solution’s overall score.
Most Improved Physician Practice Product: Cerner Practice Management
Cerner Practice Management won the honor of being the Most Improved Physician Practice Product. Small physician practices using Cerner Practice Management reports a 10% increase in overall satisfaction; satisfaction in all areas measured by KLAS has also increased. These practices describe the system as a solid technology platform and have seen improved relationships with Cerner.
2020 Overall Software Suite Rankings
The Overall Software Suite ranking is reserved for those vendors that provide a suite of products clients would purchase to address their core IT needs. Vendors that have both a fully rated clinical and financial system qualify for this overall suite ranking.
2020 Overall Physician Practice Vendor Rankings
The Overall Physician Practice vendor ranking is reserved for those vendors that have an ambulatory EMR and/or practice management system that meets the minimum KLAS Konfidence level in multiple practice size groups.
2020 Overall IT Services Firm Rankings
The Overall IT Services firm ranking is reserved for those firms that have a minimum of three separate IT services that meet the minimum KLAS Konfidence level in three separate market segments.
2020 Overall Healthcare Management Consulting Firm Rankings
The Healthcare Management Consulting market segment is comprised of five consulting areas: Value-Based Care; Financial Improvement; Strategy, Growth, and Consolidation; Human Capital; and Consumer Engagement.
“Providers and payers demand better performance, usability, and interoperability from their vendor partners every year,” says Adam Gale, President of KLAS. “Best in KLAS winners set the standard of excellence in their market segment. Earning a Best in KLAS award should both excite and humble the recipients. It serves as a signal to providers that they can expect the best from the winning vendors.”
Below is the full list of Best in KLAS companies:
Best in KLAS: Inpatient Clinical Care
Acute Care EMR (Community Hospital)
MEDITECH Expanse Acute Care EMR
Score: 80.3
Acute Care EMR (Large Hospital / IDN)
Epic Care Inpatient EMR
Score: 87.8
Automated Dispensing Cabinets
BD Pyxis™ MedStation™ ES
Score: 83.9
Overall Enterprise Software Suite
Epic Suite
Score: 85.9
Smart Pumps
ICU Medical Plum 360 (LVP)
Score: 87.8
Best in KLAS: Ambulatory & Post Acute Care
Ambulatory EMR (11-75 Physicians)
Epic Care Ambulatory EMR
Score: 80.7
Ambulatory EMR (Over 75 Physicians)
Epic Care Ambulatory EMR
Score: 87.5
Ambulatory RCM Services
athenahealth RCM Services
Score: 83.3
Home Health & Hospice (Large – Over 200 Average Daily Census)
MatrixCare Brightree Home Health & Hospice
Score: 87.1
Long-Term Care
PointClickCare
Score: 88.4
Patient Intake Management
Phreesia
Score: 88.2
Practice Management (11-75 Physicians)
NextGen Healthcare NextGen Enterprise PM
Score: 83.3
Practice Management (Over 75 Physicians)
Epic Resolute/Prelude/Cadence Ambulatory
Score: 88.4
Small Practice Ambulatory EMR/PM (10 or fewer Physicians)
athenahealth EHR/PM – Small Practices
Score: 85.2
Best in KLAS: Financial / Revenue Cycle / HIM
Enterprise Resource Planning (ERP)
Workday HCM, Financial Management, Supply Chain Management
Score: 91.3
Healthcare Business Intelligence & Analytics
Dimensional Insight Diver Platform
Score: 93.4
Patient Access
PELITAS Patient Access
Score: 88.5
Patient Accounting & Patient Management (Large Hospital / IDN)
Epic Resolute Hospital Billing
Score: 90.4
Speech Recognition – Front-End EMR
3M MModal Fluency Direct
Score: 92.4
Best in KLAS: Value-Based Care
Patient Portals
Epic MyChart
Score: 87.7
Population Health Management
Enli Value Navigator
Score: 92.4
Virtual Care Platforms
InTouch Health : Virtual Care Platform
Score: 87.0
Best in KLAS: Security & Privacy
Cybersecurity Advisory Services
Meditology Services
Score: 95.2
Best in KLAS: Services & Consulting
Application Hosting
Epic (Clinicals & Financials-Epic)
Score: 90.1
Extended Business Office
MediRevv
Score: 93.4
Financial Improvement Consulting
PwC
Score: 95.2
Healthcare Management Consulting
Accenture
Score: 94.7
HIT Advisory Services
Huntzinger Management Group
Score: 97.5
HIT Implementation Leadership (Large)
Impact Advisors
Score: 93.9
HIT Staffing
iMethods
Score: 98.0
Partial IT Outsourcing
Stoltenberg Consulting (Mostly Help Desk; Mostly Legacy)
Score: 97.4
Revenue Cycle Outsourcing
Ensemble Health Partners
Score: 86.4
Strategy, Growth & Consolidation Consulting
Navigant: A Guidehouse Company
Score: 96.1
Technical Services
J2 Interactive
Score: 95.9
Value-Based Care Consulting
Deloitte
Navigant: A Guidehouse Company
Score: 93.1
Value-Based Care Managed Services
Arcadia.io
Score: 90.3
Best in KLAS: Imaging Systems & Equipment
Cardiology
Philips IntelliSpace Cardiovascular
Score: 76.5
PACS (Large – 300K+ Studies)
Sectra PACS
Score: 93.9
PACS (Small – Under 300K Studies)
Sectra PACS
Score: 90.2
VNA/Image Archive
Fujifilm Synapse VNA (TeraMedica)
Score: 85.9
Best in KLAS: Payer Solutions
Care Management Solutions
(Payer)
HMS Essette CM
Score: 83.3
Payer Claims & Administration Platforms
Conduent HSP (MediTrac)
Score: 76.2
Payer Quality & Risk Analytics
MedInsight Platform
Score: 79.3
Worksite Health Services
Marathon Health
Score: 94.2
Best in KLAS: Other
Most Improved Overall Software
CPSI Evident Thrive Patient Management
Most Improved Physician Practice
Cerner PowerChart Ambulatory EMR/PM – Small Practices
Overall Healthcare Management Consulting
Accenture
Score: 94.7
Overall IT Services Firm
Pivot Point Consulting, a Vaco Company
Score: 94.6
Overall Physician Practice
Epic
Score: 86.7
Best in KLAS: Inpatient Clinical Care
340B Management Systems
Verity Solutions Verity 340B
Score: 88.3
Antimicrobial Stewardship
VigiLanz Antimicrobial Stewardship
Score: 93.3
Clinical Decision Support – Care Plans & Order Sets
Elsevier Care Planning (care plans)
Score: 84.3
Clinical Decision Support – Point-of-Care Clinical Reference
Wolters Kluwer UpToDate (disease reference)
Score: 88.4
Data Archiving
Harmony Healthcare IT HealthData Archiver
Score: 92.8
Drug Diversion Monitoring
Kit Check Bluesight for Controlled Substances
Score: 93.9
Emergency Department
Medsphere Wellsoft EDIS
Score: 91.6
EMR-Based Interoperability Solutions
Epic Care Everywhere
Score: 91.6
Infection Control & Monitoring
VigiLanz Dynamic Infection Control Monitor (ICM)
Score: 92.7
Integration Engines
Lyniate Corepoint
Score: 97.2
Interoperability Platforms
InterSystems HealthShare Unified Care Record
Score: 91.0
IV Workflow Management
Grifols PharmacyKeeper Verification
Score: 81.3
Laboratory (Large Hospital / IDN)
Epic Beaker
Score: 88.9
Laboratory (Small/Ambulatory)
Orchard Harvest LIS
Score: 90.4
Medication Inventory Management
BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics)
Score: 80.4
Mobile Charge Capture
MedAptus Pro Charge Capture
Score: 93.0
Pharmacy Automation – IV Robots
Omnicell i.v.STATION
Score: 80.9
Pharmacy Automation – Medication Carousels
BD Pyxis Logistics (Carousel)
Score: 80.7
Pharmacy Robots (Oral Solid)
Omnicell ROBOT-Rx
Score: 79.0
Pharmacy Surveillance
VigiLanz Dynamic PharmacoVigilance (DPV) (surveillance)
Score: 92.8
Best in KLAS: Ambulatory & Post Acute Care
Ambulatory Specialty EMR
PCC EHR (Pediatrics)
Score: 96.1
Behavioral Health
Cerner Millennium Behavioral Health
Score: 75.4
Claims & Clearinghouse
Waystar Clearinghouse
Score: 89.5
Home Health & Hospice (Small – 0 – 200 Average Daily Census)
Thornberry NDoc
Score: 90.4
Best in KLAS: Financial / Revenue Cycle / HIM
Business Decision Support
Strata Decision Technology StrataJazz Decision Support
Score: 90.6
Clinical Documentation Improvement (CDI) Software
3M MModal CDI Collaborate
Score: 91.7
Computer-Assisted Coding (CAC)
Dolbey Fusion CAC
Score: 90.7
Credentialing
ASM MD-Staff
Score: 93.6
Patient Accounting & Patient Management (Community Hospital)
MEDITECH Expanse Patient Accounting
Score: 86.3
Patient Financing Services
AccessOne Patient Financing
Score: 94.5
Patient Flow
Epic Grand Central Patient Flow (full suite)
Score: 89.3
Quality Management
Nuance Quality Solutions: 93.3
Real-Time Location Systems (RTLS)
STANLEY Healthcare MobileView (Hardware & Software):
Score: 88.9
Revenue Cycle – Chargemaster Management
VitalWare VitalCDM
Score: 93.5
Revenue Cycle – Claims Management
SSI Group SSI Claims Management:
Score: 93.0
Revenue Cycle – Contract Management
Experian Health Contract Management & Analysis
Score: 90.9
Scheduling – Nurse & Staff
ShiftWizard
Score: 89.2
Scheduling – Physician
Shift Admin Scheduling
Score: 95.3
Talent Management
Workday Human Capital Management (Talent Management)
Score: 88.5
Time & Attendance
API Healthcare, part of symplr Time and Attendance
Score: 85.4
Best in KLAS: Value-Based Care
Customer Relationship Management (CRM)
Salesforce CRM
Score: 83.3
Digital Rounding
CipherHealth CipherRounds (Orchid)
Score: 90.7
Interactive Patient Systems
pCare (TVR Communications)
Score: 92.6
Patient Outreach
Relatient Patient Engagement Platform
Score: 96.1
Remote Patient Monitoring
Health Recovery Solutions HRS Remote Patient Monitoring Platform
Score: 94.5
Best in KLAS: Security & Privacy
Identity & Access Management
Identity Automation IAM Suite (Mostly Single Sign-On)
Score: 86.6
Patient Privacy Monitoring
Protenus Patient Privacy Monitoring
Score: 95.8
Secure Communications
Telmediq
Score: 91.3
Best in KLAS: Services & Consulting
Business Solutions Implementation Services
Healthcare IT Leaders
Score: 95.0
Clinical Documentation Improvement (CDI) Services
Claro Healthcare
Score: 94.1
Clinical Optimization
Chartis Group
Score: 96.9
Eligibility Enrollment Services
Change Healthcare
Score: 92.4
Go-Live Support
CSI Healthcare IT
Score: 96.2
HIT Implementation Leadership (Small)
Galen Healthcare
Score: 96.5
Outsourced Coding
HCTec
Score: 93.9
Release of Information (ROI)
MRO Corp
Score: 92.5
Revenue Cycle Optimization (RCO)
Softek
Score: 98.3
Revenue Integrity/Underpayment Services
Triage Consulting Group
Score: 96.9
Transcription Services
AQuity Transcription Services (MModal)
Score: 94.4
Best in KLAS: Imaging Systems & Equipment
Advanced Visualization
TeraRecon Aquarius iNtuition Enterprise
