Consumers and patients have high expectations for their care providers – they want convenience, personalization, and increasingly, price transparency. We’ve all come to know this as the “Amazon experience”. Yet, hospitals and health systems are different from other businesses, handling more sensitive and personal information while also delivering an often life-saving service. And while that is true, consumers now experience the world holistically and expect the same level of care and
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Simplee Integrates Patient Financial Engagement Platform with Cerner RCM Solution
- Simplee integrates their patient financial engagement platform with Cerner’s revenue cycle management portfolio and consumer technology. - The integration makes it simple, efficient for providers to transform medical billing and payments into consumer-friendly experience.Simplee and Cerner Corporation today announced a new relationship aimed at price transparency, convenient billing and personalized payments options for consumers. Healthcare organizations will soon be able to use this
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Walmart Health Taps Zotec Partners to Power Patient Financial Experience
- Walmart Health has formed an end-to-end RCM technology and services relationship with Zotec Partners to simplify the healthcare financial experience processes for its customers, including primary care, dental, vision, and mental health services. - Zotec’s technology will enable Walmart Health patients to schedule and register for appointments ahead of time, confirm or change insurance and demographic information, see estimated cost for services, receive text and email updates, efficiently
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UnitedHealthcare Accelerator + Techstars Unveils Inaugural 2019 Class of 10 Startups
- UnitedHealthcare Accelerator powered by Techstars unveils 2019 class of 10 health tech startups focused on innovation in digital health and wellness. - Final group of 10 was narrowed down from hundreds of startups from 33 different countries across the globe. - Three-month accelerator will provide mentorship and access to capital to help iterate on their business models.UnitedHealthcare Accelerator powered by Techstars, today announced inaugural 2019 class of ten health tech startups focused
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DrFirst Integrates Adobe Sign With Backline Secure Care Collaboration Platform
- DrFirst and Adobe Sign has announced the integration of Adobe Sign e-signature solution with DrFirst’s Backline secure care collaboration platform, producing the first mobile solution for the healthcare market to offer an e-signature capability. - Using the joint solution, providers can send SMS messages to the mobile devices of patients, caregivers, or other clinicians to share documents that require signatures. - Once received, the patient or provider can tap a link in the text
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Patients Are Not Consumers. Healthcare Is Not A Typical Business
Let’s say, for the sake of argument, that I have an extreme Diet Coke emergency. (I never have, but that’s beside the point.)
At 2 AM on a Wednesday I awake with an unforgiving need to drink Diet Coke. I dress and head out to find the nearest 24-hour convenience store, where I can satisfy my damnable craving by paying a bit more for Diet Coke than I would at a grocery store.
I pay slightly more for a few reasons related to the cost of convenience, the lack of more affordable options at 2 AM, the
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Health Innovation Think Tank IV: Experts Share Key Takeaways
The Health Innovation Think Tank, a diverse group of healthcare leaders, innovators and policymakers has announced the availability of key takeaways and actionable best practices for healthcare organizations from one of their five recent events. Health Innovation Think Tank Overview Formed in 2017 by Justin Barnes, the Health Innovation Think Tank includes nearly 200 cross-industry thought leaders. The group provides guest discussion catalysts, public policy updates, executive education
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Report: Health Systems Are Struggling to Simplify Patient Billing & RCM Processes
Today’s health systems are prioritizing patient financial experiences, yet many still struggle to simplify patient billing and align it with revenue cycle management (RCM), according to an in-depth study, commissioned by patient payment and engagement platform Cedar and conducted by The Health Management Academy (The Academy). The Cedar and Academy study examined practices at 20 of the top 100 U.S. health systems including qualitative and quantitative analyses of 23 senior executives
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M&A: Experian Acquires Care Coordination Platform MyHealthDirect
Experian has acquired MyHealthDirect, a developer of digital care coordination solutions based in Nashville that optimizes scheduling and care planning for providers, payers and consumers. The move gives Experian’s health business a strategic boost as it continues enabling clients to meet the changing demands of consumers – in particular, demands around removing complexity and increasing transparency in healthcare. Financial details of the acquisition were not disclosed. Growing Importance of
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State of the Patient Financial Experience in 2019: 6 Key Trends to Know
Waystar, a provider of cloud-based revenue cycle technology has released an industry survey examining today’s state of the patient financial experience. In the first half of 2019, Waystar surveyed 1,000 consumers about their last hospital encounter and their experience with the hospital business office. The study, "The Patient Financial Experience: Consumer Attitudes and Behavior," reveals that the biggest barriers to a positive patient financial experience are lack of understanding around
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