- Penn Medicine researchers implemented emoji button terminals reflecting a range of emotions and sentiments -- stationed around emergency departments (EDs) finds them effective in monitoring doctor and patient sentiments in real-time.
- Conducted during a five-month study period in 2018, nearly 14,000 sentiments were recorded across the three terminals, one was set up near physician workstations, another at nurses’ workstations, and the last at the patient exit.
- The nurses’ station
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Patient Satisfaction Impact on Healthcare | News, Analysis, Insights - HIT Consultant
MaineGeneral Health Expands Allscripts Sunrise EHR Footprint Through 2027
· MaineGeneral Health expands Allscripts Sunrise EHR footprint through 2027
· Implementing Allscripts ambulatory platform will help MaineGeneral Health achieve a single clinical patient record
· FollowMyHealth solutions will serve as the foundation for patient engagement strategy
MaineGeneral Health has expanded its Allscripts Sunrise EHR footprint through 2027, which includes the implementation of Sunrise Ambulatory Care, the entire Sunrise Perioperative suite
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Telehealth Adoption: Convenience & Cost Drive Adoption For Consumers
Convenience and cost are the key drivers of telehealth adoption for American consumers, but lack of awareness is an issue, according to recent findings from American Well’s Telehealth Index: 2019 Consumer Survey. Telehealth leader American Well commissioned Harris Poll to conduct an online study among over 2,000 adults to measure usage and sentiment toward telehealth. The results are weighted to be representative of the American adult population across standard demographics.Majority of Consumers
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Catholic Health Announces Major Reorganization of Executive Leadership
This week, Catholic Health president & CEO Mark Sullivan announce a major reorganization structure of their executive leadership team with a goal to shape the future direction of healthcare in Western New York“Change is happening all around us in healthcare and rather than react to the pressures of our industry, we must lead change in the region to sustain our mission and meet the needs of the patients and communities we serve,” Sullivan said. “This new leadership structure will build on the
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Rite Aid’s New CEO, CommonSpirit Health Appoints First Chief Information and Digital Officer, Geisinger’s Chief Nursing Exec, Other Health IT Appointments
Rite Aid Corporation appoints Heyward Donigan as Chief Executive Officer (CEO) and a member of the Board, effective immediately. John Standley will step down from his role as chief executive officer. Prior to joining Rite Aid, Donigan served as the president and chief executive officer of Sapphire Digital (formerly Vitals), which designs and develops omnichannel platforms that help consumers choose their best-fit healthcare providers.
Since 2015, Donigan lead Sapphire Digital's strategy and
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Report: Health Systems Are Struggling to Simplify Patient Billing & RCM Processes
Today’s health systems are prioritizing patient financial experiences, yet many still struggle to simplify patient billing and align it with revenue cycle management (RCM), according to an in-depth study, commissioned by patient payment and engagement platform Cedar and conducted by The Health Management Academy (The Academy). The Cedar and Academy study examined practices at 20 of the top 100 U.S. health systems including qualitative and quantitative analyses of 23 senior executives
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Research: Half of Hospital Leaders Plan to Invest in AI by 2021
Half of hospital leaders plan to invest in artificial intelligence (AI) and robotic process automation (RPA) solutions by 2021, according to a new study conducted by Olive AI that reveals AI adoption healthcare is still in its infancy. The study explores how hospital leaders are responding to the imperative to drive efficiency and reduce costs through strategic investments in non-clinical technologies. Conducted in partnership with Sage Growth Partners, the survey respondents included 115
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State of the Patient Financial Experience in 2019: 6 Key Trends to Know
Waystar, a provider of cloud-based revenue cycle technology has released an industry survey examining today’s state of the patient financial experience. In the first half of 2019, Waystar surveyed 1,000 consumers about their last hospital encounter and their experience with the hospital business office. The study, "The Patient Financial Experience: Consumer Attitudes and Behavior," reveals that the biggest barriers to a positive patient financial experience are lack of understanding around
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Patient Communications: Blending Digital Tools With The Human Touch
Today’s patients have high expectations when seeking information and services about healthcare. As generations Y and Z mature and become responsible for their own healthcare, the industry needs to adapt and evolve their communications strategies in order to connect with customers in a format they prefer. This is also important for the wellness of your business.
But the challenge for healthcare provider organizations looking to retain current patients and attract new ones is in striking
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75% of Americans Lack Access or Unaware of Telehealth Options, Survey Finds
Nearly 75% of Americans say they either don't have access or are unaware of telehealth options, according to a J.D. Power pulse survey tracing telehealth user experience hurdles to adoption and real-world patient concerns. The survey reveals that overall, 39.7% of consumers say their health system or insurance provider does not offer telehealth services, while another 34.6% said they are unaware if any service is offered.J.D. Power U.S. Telehealth Satisfaction Study BackgroundThe J.D. Power U.S.
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