This week, Catholic Health president & CEO Mark Sullivan announce a major reorganization structure of their executive leadership team with a goal to shape the future direction of healthcare in Western New York“Change is happening all around us in healthcare and rather than react to the pressures of our industry, we must lead change in the region to sustain our mission and meet the needs of the patients and communities we serve,” Sullivan said. “This new leadership structure will build on the
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Rite Aid’s New CEO, CommonSpirit Health Appoints First Chief Information and Digital Officer, Geisinger’s Chief Nursing Exec, Other Health IT Appointments
Rite Aid Corporation appoints Heyward Donigan as Chief Executive Officer (CEO) and a member of the Board, effective immediately. John Standley will step down from his role as chief executive officer. Prior to joining Rite Aid, Donigan served as the president and chief executive officer of Sapphire Digital (formerly Vitals), which designs and develops omnichannel platforms that help consumers choose their best-fit healthcare providers.
Since 2015, Donigan lead Sapphire Digital's strategy and
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Report: Health Systems Are Struggling to Simplify Patient Billing & RCM Processes
Today’s health systems are prioritizing patient financial experiences, yet many still struggle to simplify patient billing and align it with revenue cycle management (RCM), according to an in-depth study, commissioned by patient payment and engagement platform Cedar and conducted by The Health Management Academy (The Academy). The Cedar and Academy study examined practices at 20 of the top 100 U.S. health systems including qualitative and quantitative analyses of 23 senior executives
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Research: Half of Hospital Leaders Plan to Invest in AI by 2021
Half of hospital leaders plan to invest in artificial intelligence (AI) and robotic process automation (RPA) solutions by 2021, according to a new study conducted by Olive AI that reveals AI adoption healthcare is still in its infancy. The study explores how hospital leaders are responding to the imperative to drive efficiency and reduce costs through strategic investments in non-clinical technologies. Conducted in partnership with Sage Growth Partners, the survey respondents included 115
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State of the Patient Financial Experience in 2019: 6 Key Trends to Know
Waystar, a provider of cloud-based revenue cycle technology has released an industry survey examining today’s state of the patient financial experience. In the first half of 2019, Waystar surveyed 1,000 consumers about their last hospital encounter and their experience with the hospital business office. The study, "The Patient Financial Experience: Consumer Attitudes and Behavior," reveals that the biggest barriers to a positive patient financial experience are lack of understanding around
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Patient Communications: Blending Digital Tools With The Human Touch
Sarah Bennight, Marketing Strategist, Healthcare, Stericycle Communication Solutions
Today’s patients have high expectations when seeking information and services about healthcare. As generations Y and Z mature and become responsible for their own healthcare, the industry needs to adapt and evolve their communications strategies in order to connect with customers in a format they prefer. This is also important for the wellness of your business.
But the challenge for healthcare provider
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75% of Americans Lack Access or Unaware of Telehealth Options, Survey Finds
Nearly 75% of Americans say they either don't have access or are unaware of telehealth options, according to a J.D. Power pulse survey tracing telehealth user experience hurdles to adoption and real-world patient concerns. The survey reveals that overall, 39.7% of consumers say their health system or insurance provider does not offer telehealth services, while another 34.6% said they are unaware if any service is offered.J.D. Power U.S. Telehealth Satisfaction Study BackgroundThe J.D. Power U.S.
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Cerner Names Amazon Web Services (AWS) As Preferred Cloud Provider
Cerner names Amazon Web Services (AWS) as its preferred cloud provider to power enhanced clinical experiences, etc.Cerner Corporation (CERN) today announced a multi-faceted, strategic collaboration with Amazon Web Services, Inc. (AWS), an Amazon.com company, to accelerate healthcare innovation across the globe including naming AWS its preferred cloud provider. This expanded relationship is expected to power enhanced clinical experiences, increase efficiencies by lowering operational burdens for
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5 Steps to an Efficient Data-Driven Transfer Center
Angie Franks, President & CEO of Central Logic
Empowered teams, standardized processes, reliable insight, automation, and measurement will improve operations, decrease leakage and improve the patient experience.
High-performance transfer centers are becoming mandatory components for any health system operating in competitive healthcare markets, which are only becoming more competitive and consolidated. That is because high-performance transfer centers help align patients with the right
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Referential Matching—What It Is and Why It Matters for Providers
Letha Stewart, Director of Customer Relations at QuadraMed
Clean patient data is the critical first step for any successful health IT integration, EHR conversion, interoperability initiative or electronic information exchange. According to a recent Pew Charitable Trusts report, most hospital executives and administrators believe the accuracy of patient matching when information is exchanged between organizations with different EHR systems is subpar.
Further, as health systems continue to
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