Customer Relationship Management (CRM) is the well-known backbone of commercial sales forces across the globe. But what many don’t realize is that CRM has a utility that extends far beyond relationship-building in a traditional business setting. CRM systems are now engaging more than customers. They’re engaging patients in a healthcare setting far more complex than any retail or B2B enterprise.
CRM applications are used to engage patients by providing them with a superior experience from their
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Care Coordination| Clinical Communication News, Analysis, Insights - HIT Consultant
Welkin Health Lands $17.5M for Patient Relationship Management Platform
Welkin Health, a digital health company based in San Francisco has raised $17.5M in Series B funding led by Altos Ventures. Existing investors, Thrive Capital, Red Swan Ventures, and Asset Management Ventures also contributed to the round, which brings Welkin’s total funding to $30 million to date. The company plans to use that latest round of funding to expand operations and its business reach.
Helping Care Teams Have Meaningful Relationships With Their Patients
Founded in 2013, Welkin’s
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Healthcare M&A: Agfa to Consider Selling Health IT & Integrated Care Business
Last week Agfa announced its Board of Directors would investigate the sale of part of Agfa HealthCare, specifically, the business tied to its EMR and integrated care offerings. The facts are:· In March 2019, Agfa initially stated that it would further extend the independence of Agfa HealthCare.· It has now expanded on what this could potentially look like, stating it will explore selling is Hospital IT and Integrated Care solutions.· In terms of its reportable business this is largely the
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Innovaccer Launches Outreach Management Solution to Reinvent Patient-Provider Collaboration
Innovaccer Inc., a San Francisco-based data activation company, today announced the launch of its Outreach Management solution to enable organizations with effective outreach to their patients. The solution is aimed at enhancing patient-provider collaboration at every instance of care delivery by eliminating communication barriers that currently plague our healthcare system.Lack of Interaction in Care Delivery ProcessOver the years, involving patients in their care delivery processes has become
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Top 5 Roadblocks to Population Health Management Adoption for Providers
The healthcare system is undergoing a transformation to restore the patient to the center of their care and to provide all patients with the highest quality care at the lowest possible price and with the best possible experience. Frequently the patient’s health journey is fragmented between multiple providers, an issue which must be addressed as a key part of any successful value-based care model.
Population health management (PHM) is an umbrella term that incorporates the multitude of payment
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KPMG, Waystar Integrates Social Determinants of Health Data to Clinical Intelligence Platform
KPMG announced it is integrating social determinants of health (SDoH) data from revenue cycle provider Waystar to KPMG’s Clinical Intelligence (KCI) platform. The integration will harness SDoH data that can help overcome obstacles to medical treatment and affect outcomes to help with care coordination.The Impact of Social Determinants of Health DataSocial, environmental and economic factors – such as transportation, housing, nutrition, and education level – can have a big impact upon medical
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UnitedHealth Launches New Bundled Payment Program for Maternity Care
UnitedHealthcare, a UnitedHealth Group, today introduced a new bundled payment program for maternity care to help support the well-being of moms and babies before and after delivery by closing gaps in care and encouraging healthy, full-term pregnancies. The new bundled payment program will help close gaps in care and encourage healthy, full-term pregnancies, supporting moms’ and babies’ health and reducing risks of complications before and after delivery.
Bundled Payment Method
The
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Harris Healthcare Group Acquires Clinical Communications Platform Uniphy Health
Harris Computer Systems ("Harris"), today announced it has acquired Uniphy Health, an enterprise clinical communication, and collaboration platform through its Healthcare group. The acquisition will help extend Harris’ suite of clinical solutions in the acute and post-acute care settings to offer new ways to improve care coordination, physician and patient engagement.Uniphy Health BackgroundFounded in 2013, Uniphy Health is a secure and HIPAA-compliant clinical communication platform built for
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Kaiser Permanente Launches EHR Integrated Social Health Network to Address SDoH
Kaiser Permanente is partnering with social coordination platform Unite Us to launch a comprehensive health network called Thrive Local. The social health network will connect healthcare and social services providers to address the pressing social needs including housing, food, safety, utilities and more for millions of people across the United States.In addition to being integrated into Kaiser Permanente's Epic electronic health record (EHR) system to comprehensively serve its members, Thrive
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Physician Practices Strategy to Developing A Strong Chronic Care Management (CCM) Program
More than three years have passed since the Centers for Medicare & Medicaid Services (CMS) introduced its separately billable non-face-to-face Chronic Care Management (CCM) service. This was intended to help more than two-thirds of individuals on Medicare who suffer from multiple conditions receive more coordinated, regular primary care. The hope was that a focus on managing chronic conditions would contribute to better outcomes for overall population health, improve individual access to
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