It’s a tired, old saw: Healthcare organizations are woefully behind when it comes to technology, automation and digital experiences. Leaders are sick of hearing it. But that doesn’t make it any less true. Current market pressures, however, compel hospitals, health systems and medical practices to reconsider their hesitancy in embracing these innovations. A combination of consumer demand and acute, unrelenting labor shortages force leaders to explore the practicality of leveraging
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virtual assistant
M&A: Arrive Health Acquires UPMC Enterprises Pharmacy Technology
What You Should Know: - Arrive Health, a provider of real-time benefit tools and integrated solutions that improve patient affordability, today announced the acquisition of a suite of innovative patient engagement and automation technologies developed by UPMC Enterprises and the UPMC Pharmacy Network. - The acquisition adds AI-driven virtual assistant technology and a robust patient management system to its affordability offerings, expanding support for more than 200 million
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Orbita Launches Blaze to Convert Websites into Virtual Assistant
What You Should Know: - Orbita, a leading provider of intelligent virtual assistants and workflow automation for healthcare, launched a new solution set to transform the healthcare website experience. Orbita Blaze uses conversational AI and advanced search technology to interpret and address patients’ requests promptly and with precision, so they access the information and care they need. - Poor healthcare web navigation has historically been a barrier to care, as 78%
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AtlantiCare Deploys Orbita’s Healthcare Virtual Assistants
What You Should Know: - Healthcare system AtlantiCare selected Orbita’s virtual assistant and conversational AI technology to improve patients’ care access and engagement while automating workloads internally. - AtlantiCare is rolling out the Orbita platform in phases, beginning with web-based digital front door, which went live in September 2022. In 2023, AtlantiCare plans to add proactive outbound communications, including post-discharge follow-up information and
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XRHealth Adds NeuroReality Cognitive Training to Virtual Clinics
What You Should Know: - XRHealth, the gateway to the healthcare metaverse, announces today that the company adds NeuroReality’s cognitive training to their virtual clinics. - The NeuroReality’s virtual reality neuro rehab, a serious game, is an immersive experience known as Koji’s Quest. NeuroReality’s VR neuro rehab is designed for individuals who suffer from the consequences of stroke and brain injuries, where patients are guided through activities aimed
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Welcoming Patients Through The Digital Front Door
When patients contact their healthcare providers, they look for efficiency, convenience, and compassion. But often, the reality is far more clunky and impersonal when they find that an out-of-date phone system or a long hold queue are their only options. The secret to giving patients a more user-friendly experience and increasing engagement is to take a page from the corporate playbook. Emulating the modern conveniences patients get in other parts of their lives can help ensure
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When Automation Meets Empathy: Intelligent Virtual Assistants for Healthcare
Advances in conversational artificial intelligence are transforming basic chatbots into intelligent virtual assistants that provide comfort and utility for healthcare consumers and the healthcare organizations that serve them. Most consumers have their minds made up about automated phone agents, and not too many people like them. Who among us hasn’t experienced the frustration of an automated phone menu when calling for a doctor's appointment or shouted “representative!” into our
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CMR Surgical Launches VR Education Solution for Soft Tissue Robotic Surgery
What You Should Know: - Today, CMR Surgical has announced a VR professional education program for its Versius® Surgical Robotic System. - The announcement marks CRM Surgical as the first soft-tissue surgical robotics system to offer VR training as part of its surgical team training pathway; giving surgical teams increased flexibility to practice their skills. VR Training for Surgical Robot The VR headset solution was
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Can AI Pave the Path to Reducing Physician Burnout?
The timing couldn’t be more critical for us to start making serious headway to reduce the growing problem of burnout among America’s physicians. In 2018, physician burnout was already at an alarming 42%, but that number is growing as COVID-19 cases surge around the country. While we are at a hopeful place in the virus’ trajectory with millions of vaccinations administered, the reality – even once we get through the pandemic – is quite grim for physicians and their
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Nuance Acquires Ambient AI Assistant for Physicians Platform Saykara
What You Should Know: - Nuance acquires ambient AI healthcare voice assistant Saykara, Inc. to bring complementary AI technology and engineering talent to conversational AI and ambient clinical intelligence market leader. - Kara’s AI-powered healthcare voice assistant can be used during a physician-patient encounter without any voice commands, promising to eliminate up to 100% of after-hours charting and records entry Nuance Communications, Inc. today announced the acquisition of
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