What comes to mind when you think of health system marketing? For most people, it’s dynamic content on the organization’s latest clinical advancements, philanthropic efforts, wellness management and relationship-building efforts within the community it serves. It’s also understanding patients and their motivations, using consumer research and analysis, focus groups, surveys, and other tools. You probably don’t think about the healthcare billing experience.It’s understandable. Frank discussions
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Patient Satisfaction Impact on Healthcare | News, Analysis, Insights - HIT Consultant
The Rise of Real-Time Location Tracking (RTLS) Adoption in Healthcare
The healthcare industry is one where inefficiency leads to significant productivity losses and could contribute to loss of life.That's why a system that keeps track of people, medicines and other essentials is exceptionally advantageous in that sector. Besides boosting productivity, real-time location systems (RTLS) could increase patient satisfaction and more.RTLS Adoption in Healthcare Is On the RiseA forecast showing the state of the RTLS healthcare industry predicts the total worth will
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AT&T and ZOTT Team Up to Redefine the Patient Journey and Improve Patient Satisfaction
ZOTT, the new, cutting-edge patient experience solution, and AT&T, a leader in empowering the digital healthcare transformation, today announced a collaboration to further advance the patient experience. Through innovative uses of cloud computing and over-the-top content distribution technology, the companies are redefining the patient journey.Now, patients and their families can access DIRECTV for BUSINESS through ZOTT's hospital platform, improving overall patient satisfaction. Research
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Survey: Providers & Patients Disagree on How Long It Takes Patients to Pay
Providers and patients disagree on how long it takes patients to pay, according to key findings from Navicure's first Patient Payment Check-Up. The recent survey conducted by HIMSS Analytics and fielded in January 2017 assesses differences in attitudes and behavior between those billing for healthcare and those paying for it. The survey reveals over half of providers (51%) say it takes their average patient more than three months to pay their full balance. Only 18 percent of patients claim it
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Report: Patient Satisfaction Tanks After 20-Minute Doctor Wait Time
When it comes to waiting for a doctor’s appointment, most patients are waiting 19 minutes, 19 seconds – which is just good enough to keep patients happy with their service, according to Vitals 7th annual wait time report. The report finds positive reviews start to skew negative after patients are left waiting more than 20 minutes revealing the important correlation between wait time and patient satisfaction. For instance, 49 percent of patients who had a 15-minute wait rated their doctor
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Study: 65% of Patient Satisfaction Attributed to Physician Empathy
65% of patient satisfaction was attributed to physician empathy, according to the study recently published in the Journal of Hand Surgery. The study presented this week at the 2016 Annual Meeting of the American Academy of Orthopaedic Surgeons (AAOS), links patient-perceived physician empathy with improved outcomes and medical care satisfaction.
In the study, 112 new patients (mean age 51) at the Massachusetts General Hospital Department of Orthopaedic Surgery rated personal interaction with
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20 Promising Canadian Digital Health Companies to Watch
“A company’s odds of success are better the closer they can get to their market,” argues Stephen Hurwitz, a thought leader in the Canadian venture capital industry, recognizing that the proximity to a VC-tech hub can help the success rate of Canadian startups.
A socialized healthcare system, Canada’s market is fragmented by province and type of care – most primary and emergency care is free for residents whereas specialty care, prescription drugs, long-term and in-home care amongst others,
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