You don’t have to be a news junkie or political aficionado to know that state unemployment information systems massively failed during the COVID-19 pandemic at a time when they were most desperately needed.
Overwhelmed by a rush of newly laid-off workers, websites crashed and timed out while phone lines were tied up for hours, leading to frustration and delays in benefits payments – harming local economies and imperiling American families.
In Ohio, unemployment overpayments reached
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Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
Current Health and Zoom Partner to Enable Equitable Care in the Home
What You Should Know:
- Current Health – a care-at-home technology platform that was recently acquired by Best Buy – announced a new integration with Zoom, which will allow patients to more easily connect with their care teams, regardless of bandwidth connectivity or language barriers.
- As part of the partnership, Zoom will provide Current Health customers with enhanced video communications platform capabilities that expand their ability to deliver safe and effective virtual care
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Story Health Secures $22.6M for AI-Driven Virtual Specialty Care Platform Across Cardiology
What You Should Know:
- Story Health, a health technology and services company that extends specialty care into patient’s homes raises $22.6M in Series A funding co-led by Northpond Ventures and B Capital Group. The round also included participation from new investor LRVHealth and existing investors Define Ventures and General Catalyst, bringing the company’s total funding to approximately $27M.
- The Story Health platform empowers specialists through intelligent embedded clinical software
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WellSky Acquires TapCloud, Health AI Platform to improve Patient Engagement
What You Should Know:
- Today, Wellsky announced the acquisition of TapCloud, a virtual, interoperable, and AI-driven patient engagement platform that allows patients to share symptoms and other health data with providers via virtual visit technology, secure messaging, and remote symptom screening protocols.
- Frequent communication between patients, clinicians, and payers is critical to providing quality care and delivering on value-based care. TapCloud’s interoperable, AI-driven platform
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Fighting Front-End Staff Burnout Without Compromising Care
Research tells us that self-advocacy in healthcare is important, for both patients and providers. But self-advocacy is hard for patients today. Patients must navigate the complex, fragmented healthcare ecosystem to advocate for personal needs and have their voices heard.
Unfortunately, patients now face a new challenge: the clinical support staff that plays a crucial role in guiding patients through their healthcare experience are increasingly burned out.
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Memora Health Nabs $40M to Scale Virtual Care Delivery Platform
What You Should Know:
- Memora Health, a San Francisco, CA-based technology platform for virtual care delivery and complex care management, today announced the completion of a $40 million financing led by Transformation Capital with participation from Andreessen Horowitz, Frist Cressey Ventures, Edward Elmhurst Health, AlleyCorp, and others. As part of the financing, Todd Cozzens, Managing Partner at Transformation Capital, will join Memora's board.
- Memora continues to rapidly grow with
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MedStar Health Launches Patient Experience Platform Powered by b.well
What You Should Know:
- MedStar Health launches a new patient experience platform, a patient-focused tool that has the most comprehensive product features available in the region to greatly improve the patient experience and access to care, powered by b.well Connected Health, a Baltimore-based digital health platform company focused on re-imagining the consumer healthcare experience and supporting healthcare stakeholders with their digital transformation efforts.
- Using a smartphone,
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3 Ways Conversational Insight Can Unlock a Positive Patient Experience
The healthcare landscape is changing, and not just because of the pandemic. Trends like consumerization and reimbursements tied to patient experience have pushed many healthcare providers toward an accelerated digital transformation – including the modernization of the contact center. Those that have embraced this transformation have started to implement solutions and structures like patient portals and a single contact center that handles every patient request, from appointment scheduling to
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DrChrono and Solv Integrates to Enhance the Patient Experience
What You Should Know:
- DrChrono Inc., an EverHealth® solution that is developing an essential platform and services for modern medical practices, today announced an integration partnership with Solv, an app that delivers everyday healthcare on-demand, equipping providers with the technology they need to improve patient access to quality healthcare, virtually or in person.
- The integration aims to ultimately provide a simple, friendly, and transparent experience that increases
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How Hospitals Can Build Trust and Bolster Patient Experience Through Data and Insights
In any industry, the systems created to enhance customer experience are in orbit around a singular premise: trust. In healthcare, trust is foundational to patient experience, yet it is still largely ignored in our conversations about healthcare transformation.
In order for patients to feel confident in the care they are receiving—and for a great patient experience—they need to trust their care providers. It’s an endemic challenge across healthcare as patients deal with a widening
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