Hospitals can be depressing, scary or boring, making people feel isolated and out of the loop. But this experience is several times more challenging for children, especially those in need of prolonged treatment. There can be unpleasant tests and procedures, strict visiting rules, and not so many available activities to entertain or distract young patients.Thankfully, technology is ready to alleviate hospital stay for the youngest patients, as mixed reality gradually integrates with pediatric
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Can Bots Take the Patient Experience to the Next Level?
In today’s mobile-first environment, it’s somewhat surprising that nearly 30 percent of healthcare providers still use phone calls — and only phone calls — to ensure patients make it into their scheduled appointments. While fewer Americans tend to answer their phone calls, they do use their phones for text messaging. In healthcare, the benefits of text message appointment reminders are increasingly recognized and on the rise, but this is only the tip of the iceberg when it comes to providing a
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Patient Engagement: 9 Ways to Engage Patients on Their Own Terms
Prioritizing measurable clinical outcomes, defining an evidence-based, codified patient journey, and incenting strict adherence to treatment plans have been the base for many patient engagement initiatives. These seem to be logical ways to improve outcomes, reduce costs and encourage patients to follow post-care plans mapped to a journey designed to yield specific clinical measures. Yet despite the industry’s focus on patient centricity, the healthcare industry is still struggling to realize the
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UCSF and Dignity Health to Develop Digital Patient Experience Platform
Dignity Health and UCSF, announced a collaboration partnership to develop a digital patient experience platform that will provide information and access to patients when and where they need it as they navigate primary and preventive care, as well as more acute or specialty care. The new platform will utilize Dignity Health’s cloud-based infrastructure for its 40 hospitals, while UCSF will contribute its extensive knowledge of the patient experience in specialty care.Collaboration DetailsDuring
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Partners Healthcare Taps Circulation to Bring On-Demand Medical Transportation to Patients
Circulation Health, a on-demand medical transportation exchange that coordinates transportation logistics for health organizations, today announced an agreement with Partners Healthcare, an integrated, not-for-profit health system with facilities in Massachusetts and New Hampshire.As part of the collaboration, Partners will utilize Circulation's on-demand ride technology, which interfaces with Lyft, to move patients to and from their appointments. The relationship also allows for expansion to
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Deloitte Integrates Patient Engagement Solution with Apple to Improve Adherence to Treatment Plans
Deloitte, today announced it has integrated its ConvergeHEALTH Patient Connect product with Apple HealthKit, CareKit and ResearchKit frameworks, enabling patients to improve adherence to treatment plans while supporting connectivity to clinical research. This is the latest in a series of innovative additions to the ConvergeHEALTH product portfolio. ConvergeHEALTH is a group of products engineered and built by Deloitte to enable life sciences clients to respond to the shift to
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Why Understanding Your Patients’ Emotions Is Key to Improving Patient Experience
Understanding your patients' emotions is the key to improve your healthcare business' performance. It can show you on what fronts you're lacking and guide you to find ways to improve upon those fronts. The process used to understand patients' emotions is called patient sentiment analysis. It can help your healthcare business to not only perform better but also grow consistently. A healthcare business' consistent growth relies upon two things:1. A high level of patient experience, resulting in a
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Survey: 50% of Providers Are Not Using Social Determinants of Health
According to a LexisNexis survey, 88 percent of hospital CIOs say the ideal time for patient engagement is prior to admission through community health efforts. Collaborating with healthsystemCIO.com, the survey reveals that hospitals and health systems are using social determinants of health (SDOH) data to enhance patient engagement programs.When asked about using SDOH data, 50 percent of providers stated they are not using SDOH data in patient engagement; however, 42 percent say SDOH data is
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Stitch Health Launches Care Coordination Platform for Healthcare Teams
Today Stitch Health, which aims to make it easy for healthcare teams to provide incredible patient experiences, unveiled their new care coordination platform for providers to work better together. The company's HIPAA-compliant, cross-platform (desktop, iOS, and Android), searchable by a patient, and integrates with existing electronic health records (EHRs). The platform offers tools for three categories of healthcare work: team communication, patient engagement, and patient management.Stitch
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SymphonyCare Acquires Empower Patient Portal Business Unit from Influence Health
SymphonyCare, a population health and patient engagement solutions company has acquired the Empower patient portal business unit from Birmingham, AL-based Influence Health. The acquisition was led by SymphonyAlpha Ventures, the venture capital arm of Symphony Corporation, a leader in digital healthcare innovation and technology solutions. Financial details of the acquisition were not disclosed.The Empower patient engagement product alone currently reaches more than a half a million patients
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