Patients have taken a more active role in their healthcare journey, and with more digital options than ever before, their expectations have significantly shifted. More are taking their healthcare-related searches online –– an estimated 80 percent according to a recent report by Doctor.com –– and adopting a consumer-like approach, comparing and contrasting providers to find a practice that fits their needs to a tee. With patient consumerism on the rise, it’s become imperative for providers to
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Patient Engagement | Optimizing Patient Engagement | News, Analysis, Insights - HIT Consultant
Why An Integrated Healthcare CRM Is Critical to Patient Engagement
Customer Relationship Management (CRM) is the well-known backbone of commercial sales forces across the globe. But what many don’t realize is that CRM has a utility that extends far beyond relationship-building in a traditional business setting. CRM systems are now engaging more than customers. They’re engaging patients in a healthcare setting far more complex than any retail or B2B enterprise.
CRM applications are used to engage patients by providing them with a superior experience from their
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You Want Patient Engagement? Make The System Navigable
Last month, New York Times reporter Robert Pear died at age 69 from complications of a stroke. The name was unfamiliar to me, and I guess that’s to be expected, given what I’ve learned of the man since.
Turns out Robert Pear was a thoughtful, unassuming reporter who wanted the accuracy and validity of his work to speak for him. This approach engendered much respect among his peers in the 40 years that he primarily covered healthcare policy.
“Robert was an exacting reporter,” writes
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Nuvi Acquires Patient Experience Platform Banyan
Nuvi, an enterprise social management software, today announced its acquisition of Banyan, Orem, Utah-based patient experience software company that provides best-in-class digital marketing, reputation management, and patient communications solutions. Financial details of the acquisition were not disclosed.Why Banyan?Founded in 2013, Banyan’s platform grants healthcare providers the ability to connect with their patients through their HIPAA-compliant social media application, enhancing the
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Welltok Report: Why It Is Time to Rethink The Patient Journey
It is time to rethink the patient journey. It’s no longer just about how you interact with patients from their first appointment to discharge, but rather the broader ongoing journey to optimal health that occurs largely outside of the provider setting, according to a new survey conducted by Welltok. The "Rethink the Patient Journey" report of more than 1,600 adults found that 84% of respondents would be more loyal to their provider if their overall health and wellbeing were supported outside of
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Novant Health Forms Digital Health and Engagement Business Division
Novant Health launches digital health & engagement division to lead the strategy and implementation of omnichannel digital solutions and develop a comprehensive digital healthcare delivery platform. The mission of the new division will focus on creating a digital healthcare delivery platform that connects a person’s entire healthcare journey and delivers a personalized experience through a comprehensive virtual venue of care.Digital Health and Engagement Division LeadershipThe digital health
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CPSI to Acquire Patient Engagement Company Get Real Health for $11M
CPSI, a community healthcare solutions company has reached an agreement to acquire Get Real Health, a Rockville, MD-based comprehensive patient engagement platform for $11 million in cash. CPSI is the parent of three companies – Evident, LLC, American HealthTech, Inc. and TruBridge, LLC. The acquisition will allow CPSI to advance their ability to care for patients outside the walls of a community healthcare facility.Value-Based Care Creating New Demands for Patient EngagementValue-based care
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Allscripts Expands Relationship with Ephraim McDowell Health to Drive Patient Engagement
Allscripts FollowMyHealth announced a partnership with Ephraim McDowell Health on its enterprise and mobile patient engagement platform. FollowMyHealth offers a mobile, enterprise patient/consumer engagement platform for providers, hospitals and health systems who want to promote healthy patient populations and manage quality. Platform Approach BenefitsFollowMyHealth’s total connected patients hit over 17 million during 2018 with portal alone. With their expanded HealthGrid platform, that number
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Allina Health and PatientWisdom Partner to Improve Patient Engagement
Today, Allina Health announced a new partnership with PatientWisdom, Inc. to improve patient engagement through the use of the digital platform, PatientWisdom. The platform is integrated with electronic health record (EHR) systems and patient portals and allows patients to share personal/health details before their clinical encounter. PatientWisdom then distills the information into an at-a-glance inSIGHT summary which is sent to care teams before the visit to understand what matters to their
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How Improving Primary Care Can Drive Innovation in Care Delivery
Despite having some of the most advanced healthcare tools and highly-trained practitioners, the United States has one of the least efficient healthcare systems of all developed countries.Over the years, I have come to realize that it’s not the development of devices or the medical prowess that makes the difference: it is the delivery of these services and the impact it creates on the population. Moreover, it is our delivery of care to patients which is often inefficient and ineffective, leaving
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