When it comes to waiting for a doctor’s appointment, most patients are waiting 19 minutes, 19 seconds – which is just good enough to keep patients happy with their service, according to Vitals 7th annual wait time report. The report finds positive reviews start to skew negative after patients are left waiting more than 20 minutes revealing the important correlation between wait time and patient satisfaction. For instance, 49 percent of patients who had a 15-minute wait rated their doctor
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Perfect Alliance: Patient Engagement and Medical Website Personalization
This post is sponsored by ScienceSoft, an international software development and consulting company with headquarters in the USA (McKinney, Texas) and development centers in Eastern Europe and Asia.
Patient engagement serves an ambitious goal of encouraging patients to care about their health more. Generally, it is considered that only private means of delivering information, such as mobile devices (think smart phones and tablets) and patient portals, can help caregivers reach out to users
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Study: 65% of Patient Satisfaction Attributed to Physician Empathy
65% of patient satisfaction was attributed to physician empathy, according to the study recently published in the Journal of Hand Surgery. The study presented this week at the 2016 Annual Meeting of the American Academy of Orthopaedic Surgeons (AAOS), links patient-perceived physician empathy with improved outcomes and medical care satisfaction.
In the study, 112 new patients (mean age 51) at the Massachusetts General Hospital Department of Orthopaedic Surgery rated personal interaction with
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Consumer Engagement: The Quest for the Holy Grail
Editor's Note: Ryan Rossier is the VP of Product Innovation at digital health firm Medullan that specializes in amazing user experience.
Realizing results by delivering the right information, at the right time, in the right way - remains the elusive holy grail of consumer engagement.
A new study published by Accenture Life Sciences shows that only one out of every five patients is aware of the number and type of therapeutic services available to them after diagnosis. The study found
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EvergreenHealth Selects Wellpepper as Mobile Patient Engagement Solution
EvergreenHealth, an integrated health care system has selected Wellpepper, a clinically validated platform for patient engagement as the mobile engagement solution for all total joint replacement and musculoskeletal care plans. The project was made possible at EvergreenHealth with a generous donation from The Schultz Family Foundation, a private not-for-profit foundation founded by Howard Schultz, CEO of Starbucks Corporation, and his wife Sheri.
Patients with musculoskeletal issues that
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4 C’s of the Quantified Doctor-Patient Relationship
So far the doctor-patient relationship escaped rigorous quantification, because “relationship” is largely a nostalgic quantity, and because “communications” was deemed to be a reasonable substitute. There are various tools and instruments for subjective measurement of communications with one’s doctor, with the most common being the ubiquitous patient experience survey. However, if we accept a broader definition of the doctor-patient relationship, such as the 6C’s proposed by Dr. Emanuel, a more
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5 Things Hospitals Can Learn About Patient Engagement From Netflix
Since its inception in 1997, the video streaming and DVD distribution company Netflix has grown into an internationally recognized giant in the entertainment world. In July of this year, the business reported that its subscriber base had grown to 65.55 million, according to Business Insider. There's no denying that the company has captured the attention of its target audience.
Netflix understands what drives the modern consumer and has carefully tuned and shaped its offerings and service
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Physicians Reveal Lack of Time As Greatest Challenge in Caring for Chronic Care Patients
As healthcare shifts to value-based care, there is growing emphasis on helping patients with chronic conditions better manage their health. Patients with two or more chronic conditions – such as heart failure, diabetes and asthma – make up more than two-thirds of the entire Medicare population. And caring for these patients requires extra time – something most physicians don’t have. Physicians looking to bring more personalized care to their practices report difficulties implementing the
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FDA Launches First-Ever Patient Engagement Advisory Committee
On Friday, the FDA announced its first-ever Patient Engagement Advisory Committee (PEAC) that will provide advisory support to the FDA Commissioner on a range of complex issues relating to medical devices, the regulation of devices, and their use by patients. These ultimate goal of the PEAC is to helping to drive more patient-centered medical product development and assessment process.
Other topics the committee may consider include:
- Agency guidance and policies
- clinical trial or
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Can A Patient Experience Survey Truly Measure the Doctor-Patient Relationship?
Can we infer from a highly scored experience survey that the patient has a useful relationship with her doctor? Not really.
Sixty years ago, before he became a controversial figure in the field of psychiatry, Dr. Thomas S. Szasz co-authored an article for the Archives of Internal Medicine (now JAMA Internal Medicine) on “The Basic Models of the Doctor-Patient Relationship”, which is well worth reading today, particularly for those who believe that patient empowerment/engagement is a novel and
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