What You Should Know:
– Clearwave acquires Odoro, a provider of digital patient-access solutions that makes the scheduling process easier and more efficient for both healthcare providers and patients.
– Clearwave, a pioneer in digital check-in is poised to deliver the industry’s most comprehensive patient-engagement platform with the addition of Odoro’s rich, multi-channel scheduling capabilities.
Clearwave, a healthcare industry leader in digital check-in and eligibility verification, announced today its acquisition of Odoro, a provider of digital patient-access solutions for healthcare providers, physician practices, and healthcare systems. By combining Odoro’s extensive patient-scheduling functionality with its award-winning digital check-in technology, Clearwave will deliver a comprehensive patient-engagement platform that transforms the patient experience, while also improving cash flow for providers.
Since 2004, Clearwave has helped its customers improve the patient experience via a comprehensive technology solution that combines Clearwave’s patient self-check-in solutions and eligibility-verification engine to improve insurance verification workflows, increase revenue collections and improve data access.
Patient Access & Scheduling Solutions
Odoro’s digital patient-access platform makes the scheduling process easier and more efficient for both healthcare providers and patients. For patients, it offers very robust self-scheduling capabilities in the market today, enabling them to schedule appointments on their platform of choice (mobile, online, IVR or chat) without requiring a separate portal login. Odoro’s platform further enhances the patient experience with additional patient-access features including provider search, referral management, messaging, and appointment reminders.
SchedLogic Matching Algorithm
For healthcare providers, Odoro’s patented SchedLogic™ algorithm supports the scheduling of 90-100% of patient-appointment types, unlike competitive solutions that are only equipped to schedule 10-15% of appointments. It does this via an advanced logic tree that handles even the most complex scheduling needs. The Odoro solution is also highly configurable, allowing practices to implement logic unique to specific patient needs, provider expertise, insurance, and other individualized criteria. As a result, Odoro dramatically reduces the workload and training burden on schedulers and call centers by as much as 65%.
Robust Real-Time Eligibility
The integration will also give healthcare providers real-time eligibility verification offering patients unprecedented financial transparency at the point of scheduling. By automatically verifying primary, secondary and tertiary benefits during appointment scheduling, both the patient and the practice know upfront whether services will be covered and the resulting payment to be owed. This integration will offer a very robust real-time eligibility scheduling tool in the market, enabling practices to accelerate cash flow up to 65%.
“Every touchpoint throughout the patient-engagement journey plays a critical role in shaping the patient’s experience and, ultimately, defining their outcome,” said Clearwave president and CEO, Mike Lamb. “This is why the continuous enhancement and expansion of our solution portfolio is a top priority for Clearwave. The acquisition and integration of Odoro gives us features and capabilities that expedite our ability to deliver the most extensive patient-engagement platform on the market – one that empowers our customers to personalize and elevate the patient experience and operate at peak efficiency.”
Financial details of the acquisition were not disclosed.