Norton Healthcare, a not-for-profit health system based in Louisville, has deployed the Kyruus patient-provider matching solutions to enhance patient access across its five hospitals, 14 urgent care clinics, and 190 medical practices. Now working with Kyruus, Norton Healthcare is empowering consumers to choose the providers that best suit their unique clinical needs and personal preferences for both adult and pediatric care.
Enterprise-Wide Provider Directory
Before deploying ProviderMatch for Consumers, Norton Healthcare first built an enterprise-wide provider directory using the KyruusOne® provider data management platform. The platform enabled the team to consolidate provider data from multiple separate sources – including the EHR, credentialing system, and various spreadsheets – to generate a single profile for each provider and then enhance each profile with details about providers’ specific clinical areas of focus. Leveraging this data, ProviderMatch for Consumers now enables consumers to search directly on Norton Healthcare’s website for providers matching their particular clinical and non-clinical search criteria. The health system recently launched the solution for both its adult and pediatric providers.
Expansion Plans to Call Centers
Norton Healthcare also plans to deploy Kyruus ProviderMatch® for Access Centers in its call center for agents to use when matching patients with providers. While upgrading its website, the health system wanted to ensure it simultaneously invested in the patient experience through its call center, driving better access and consistency across key entry points.
“When thinking about patient access, it’s important to consider both patients seeking care for themselves and those seeking it on behalf of others,” said Graham Gardner, CEO of Kyruus. “Norton Healthcare is a great example of a health system that incorporated both adult and pediatric care into its digital patient access initiative and we’re honored to support their work.”