Voice is a powerful tool. The average person speaks about 7,000 words daily (although anyone who’s spent time around young children knows that estimate is probably low). Yet amid healthcare organizations building a more customer-centric approach to customer experience (CX), many have not included a key piece of the CX puzzle: analyzing the voice of the customer.
The value of unstructured data
Healthcare organizations use a variety of existing touchpoints to connect with their customers.
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Social Media
How The Healthcare Industry Can & Should Be Supporting Unpaid Caregivers
Unpaid caregivers are the backbone of society, providing an essential service, yet often feel invisible and without support. In recent years, that backbone is starting to break with research showing that 70% of caregivers, including parents and caregivers of adults, have at least one significant mental health impact. Even more worrisome, the same study indicated that more than half (52%) of those considered part of the sandwich generation - caring for an aging parent and a child at the same time
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3 Public Health Messaging Failures: What Went Wrong and How to Fix It
Public health crisis communications plans have the power to improve outcomes, reduce long-term healthcare costs, and save lives. These plans should convey crucial health information to impacted groups with recommendations on how and when to seek care and reduce spread. The consequences of ineffective, inconsistent, or absent public health messaging in times of crisis are grave, leading to the mistrust of healthcare institutions, stigmatization of impacted groups, and decreased likelihood of
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Wave Life Secures $6M to Increase Mental Health Access For Gen Z
What You Should Know:
- Wave Life, the science-backed mental health platform aimed at supporting Gen Z raises $6M in seed funding led by Santé Ventures. The seed round also included participation from Hannah Grey, Joyance Capital, Gaingels, and Telocity Ventures.
- Created and led by clinical psychologist Dr. Sarah Adler, Clinical Associate Professor of Psychiatry at Stanford University, the Wave Life platform takes the best of science-backed traditional therapy and delivers it in a way
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How Healthcare Organizations Can Enhance Patient Experience & Trust During the Winter Surge
It’s well known that the winter season typically creates spikes in illness and, consequently, a surge in healthcare visits. What might not be so obvious is that this time of increased demand is also the ideal opportunity for healthcare organizations to prioritize building trust and improving experiences for patients, clinicians and team members.
Just as science grows more sophisticated each year, allowing practitioners to better treat a greater number of medical ailments, so should
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Israel HMO Enables Patients to Contact Doctors Via WhatsApp
What You Should Know:
- Clalit Health Services, the largest HMO in Israel eases the burden on customer service teams, allowing members to communicate directly with their HMO through WhatsApp and social media.
- Clalit members in Israel. Clalit members can now contact the clinic and doctors via WhatsApp - to schedule appointments, send documents - and save waiting time.
Deploying CommBox’s Omnichannel Communication Platform
As part of the move, Clalit implemented CommBox’s
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Wraparound Programs – An Alternative Approach to Address the Children’s Mental Health Crisis
The mental health crisis impacting America’s children requires states, parents, guardians, and behavioral health professionals to rethink how we provide treatment. For many young people, high-fidelity wraparound programs are the answer.
Even before the pandemic, mental health issues were a leading cause of disability for children. The pandemic only worsened the situation. In the fall of 2020, Challenge Success conducted a national study that found that only one-third of high school students
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3 Elements Required for Data Ecosystems to Drive Innovation
For years, the healthcare industry has been inundated with stories about the importance of sharing data among payers, providers, and other key stakeholders – and for a good reason; widespread interoperability of healthcare data has the potential to transform much of the industry for the better.
What's often not mentioned is how expensive, time-intensive, and potentially legally hazardous data-sharing is. Combining disparate data sets is a technically challenging undertaking that requires
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How Virtual-First Clinical Trials Scale Access for Participants
Making clinical trials equitable is one of the biggest challenges we face as an industry. We see this time and again, with one of the latest examples coming in the form of a study published in JAMA Network Open that found substantial underrepresentation of Black patients enrolled in pivotal trials for CAR-T therapy.
Women are another demographic negatively affected by inequality in clinical research. Earlier this month [May 2022] the American Heart Association issued a
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Brain Health: The Next Frontier in the Fight Against Dementia
There are differing views on the value of cognitive screening of older adults in a primary care setting. Many providers point to the lack of disease-modifying treatments for Alzheimer’s Dementia and related dementias (ADRD) as a reason to not universally screen older adults for cognitive deficits. If I don’t have anything to give my patients to get better, what’s the point in revealing they might be at risk of dementia, or that they have early disease? Is dementia a ‘normal’ or ‘expected’ part
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