In today’s digital-first world, the medical call center still plays a crucial role in connecting healthcare consumers with providers. As an important method of alleviating staffing shortages, elevating the patient experience, and optimizing revenue for healthcare organizations, strategic call center programs covered unique gaps in the patient journey during the early days of the COVID-19 pandemic such as information hotlines and patient outreach to engage patients once the facility re-opened. In
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Physician Referrals
Clinical Trials: 4 Strategies to Maximize Patients Referrals
Clinical trials were front and center in 2020, as pharma companies raced to develop and prove the safety and efficacy of their COVID-19 vaccines. Despite this increased awareness, many potential participants and referring clinicians remain unaware of available trials and how to become involved. This negatively impacts enrollment efficiency and overall study timelines. Enter patient referral platforms. The growth of these third-party services has helped bridge the knowledge gap for both
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Baptist Health Implements First-of-its-Kind ED to PCP Referral Automation
What You Should Know: - Baptist Health deploys first-of-its-kind conversational
digital assistant powered by LifeLink for patients who are discharged from the
Emergency Department (ED) with referrals. - Since launch, the conversational chatbot solution, which
engages patients with mobile messaging to recommend follow-up care, the number
of PCP appointment requests have increased by 15%. The technology is integrated
into Cerner and Salesforce, personalizing the patient experience by
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Innovaccer Unveils Referral Management Solution to Reduce Network Leakage
Innovaccer Inc., a San Francisco-based healthcare data activation company, today announced the launch of their Referral Management solution. The solution is aimed at assisting healthcare organizations to manage all referrals in one place to minimize network leakage and improve health outcomes.Hospitals Still Lack Defined Communication ChannelsEven after years of investing in value-based care, healthcare still lacks defined communication channels to connect providers and patients. Organizations
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Survey Reveals 2 Ways Hospitals Can Generate More Revenue from Referring Physicians
A survey of independent physician revealed that convenience and communication are critical attributes for deciding where they’ll send their patients. Functions like self-scheduling, assistance confirming insurance network participation and obtaining insurance authorizations are the patient-focused care coordination support physicians are looking for. SCI Solutions analyzed the findings from Reaction’s (formerly peer60) survey in the report, “Independent Physician Survey: The Referral Destination
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19.7M “Clinically Inappropriate” Physician Referrals Occur Each Year
Research from Kyruus highlights how "clinically inappropriate physician referrals" can lead to poor patient care and costly inefficiencies. Nearly 20 million times a year in the U.S., patients are sent to a doctor who is not the right match for their specific condition. This is one of many key stats in the new physician referrals survey conducted by Kyruus,that highlights the massive issues in the doctor-patient referral system. Why does this matter? “Clinically inappropriate” referrals
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