Today’s health systems are prioritizing patient financial experiences, yet many still struggle to simplify patient billing and align it with revenue cycle management (RCM), according to an in-depth study, commissioned by patient payment and engagement platform Cedar and conducted by The Health Management Academy (The Academy). The Cedar and Academy study examined practices at 20 of the top 100 U.S. health systems including qualitative and quantitative analyses of 23 senior executives
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State of the Patient Financial Experience in 2019: 6 Key Trends to Know
Waystar, a provider of cloud-based revenue cycle technology has released an industry survey examining today’s state of the patient financial experience. In the first half of 2019, Waystar surveyed 1,000 consumers about their last hospital encounter and their experience with the hospital business office. The study, "The Patient Financial Experience: Consumer Attitudes and Behavior," reveals that the biggest barriers to a positive patient financial experience are lack of understanding around
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Patientco Joins Epic App Orchard Marketplace to Power Seamless Payment Experience
Patientco, a next-generation patient payment tech company has joined the Epic App Orchard Marketplace with two payments solutions:1. Patientco Patient Payments is a solution that supports self-service payments via MyChart.2. Patientco Encrypted Device Integration, which allows staff to collect payments without leaving the Epic workflow. Epic App Orchard IntegrationPatientco Patient Payments is directly embedded in Epic’s MyChart, enabling patients to pay their healthcare bills how they prefer,
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R1 RCM, Intermountain Opens Technology and Innovation Center
On Tuesday, R1 RCM announced the grand opening of its new Salt Lake City Technology and Innovation Center in collaboration with Intermountain Healthcare. This state-of-the-art facility will be the first of its kind to test and develop new technology to redefine the healthcare revenue cycle process and the patient financial experienceThe grand opening event brought together R1 and Intermountain Healthcare leaders, community business leaders, and local nonprofit organizations for a ribbon cutting,
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3 Things Patients Want From Their Healthcare Financial Experience
Joe Polaris, Senior Vice President of Product and Technology at R1 RCM,
In most healthcare organizations, basic automation is used to complete individual revenue cycle tasks. Seldom, however, is technology used to optimize entire revenue cycle management (RCM) processes and improve the patient financial experience.
The situation is dramatically different outside of healthcare in industries that have long competed for direct consumer dollars.
To book an airline flight, for example, consumers
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Mon Health Taps PatientMatters to Improve Patient Financial Experience
PatientMatters, a company focused on improving patients’ financial experience while ensuring greater reimbursement for hospitals, today announced that leading PA and WV-based health system, Mon Health, has chosen the company to create a pre-access service system. Specifically, Mon Health will leverage PatientMatters’ new IntelliPass Phase I Advisory Program to improve the patient financial experience and overall collections process.This will enable Mon Health to integrate data and
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R1, Intermountain to Build Innovation Center in Salt Lake City to Foster Revenue Cycle Innovation
In collaboration with Intermountain Healthcare, R1 plans to build a state-of-the-art Technology and Innovation Center in Salt Lake City to foster revenue cycle management (RCM) innovation. This move reflects the industry’s ongoing effort to offer patient-centric care across the healthcare continuum – starting with an improved patient financial experience. Innovation Center Opening DateScheduled to open in May 2019, the 30,000 square foot facility will be used to evaluate patient needs, test
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Alegeus Launches AI-driven HSA Plans to Deliver A Smarter Healthcare Funding Experience
Alegeus, a market leader in consumer-driven health accounts announced this week the launch of their new Smart HSA platform initiative that can help plan participants identify potential cost savings and untapped plan benefits based on past usage. The platform, which has just begun its first series of pilot tests, will feature machine learning and artificial intelligence to transform the healthcare funding market in ways that have never been seen before that deliver a simpler, smarter healthcare
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Revenue Cycle Startup Medpilot Nabs $1.7M to Expand Patient Financial Engagement Platform
MedPilot, a patient financial engagement platform working with outpatient facilities, hospitals, revenue cycle management companies, and practice management systems, announced it has raised $1.7 million in funding led by Hudson River Capital Partners, Valley Growth Ventures, Cedars-Sinai, TechStars, and investor Tom Hirschfeld. MedPilot’s will use the latest round of funding to further bolster their team and roll out additional new functionality in their patient financial engagement platform for
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Why Healthcare Marketers Should Care about the Patient Financial Experience
What comes to mind when you think of health system marketing? For most people, it’s dynamic content on the organization’s latest clinical advancements, philanthropic efforts, wellness management and relationship-building efforts within the community it serves. It’s also understanding patients and their motivations, using consumer research and analysis, focus groups, surveys, and other tools. You probably don’t think about the healthcare billing experience.It’s understandable. Frank discussions
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