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Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant

In-app Chat: The Future of Secure Doctor/Patient Communications?

by John Kim, CEO of SendBird 01/06/2020 Leave a Comment

In-app Chat: The Future of SecureDoctor/Patient Communications

It has not been easy for technology to permeate the healthcare industry, primarily due to stringent regulations that protect patient privacy— specifically HIPAA and HITECH. These regulations are both good and necessary, pushing technology providers to become more secure and private in order to gain entry into a market that touches nearly everyone’s life in some capacity. The bar is high.   As such, it has taken some time for new technologies to take hold safely within healthcare. But
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Executive Insights: Top Healthcare Predictions & Trends to Watch in 2020

by Fred Pennic 12/31/2019 Leave a Comment

Executive Insights: Top Healthcare Predictions & Trends to Watch in 2020

As we close out the year, we asked several healthcare industry executives to share their predictions and trends for 2020. Robbie Hughes, Founder, and CEO, Lumeon “Following the announcement of the Trump administration's price transparency requirement – and the ensuing backlash from hospital groups – the issue of price transparency will dominate the healthcare industry next year. Regardless of the outcome of the lawsuit, I expect we'll see more attention around the importance of the
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Mayo Clinic Appoints Rita Khan as First-Ever Chief Digital Officer

by Jasmine Pennic 12/30/2019 Leave a Comment

Mayo Clinic Appoints Rita Khan as First-Ever Chief Digital Officer

- Mayo Clinic appoints Rita Khan as the health system’s first-ever chief digital officer to lead Mayo Clinic’s digital health transformation strategy. - Khan most recently was senior vice president of consumer digital at UnitedHealthcare, where she directed enterprise-level digital strategy.  Mayo Clinic has named Rita Khan chief digital officer, Mayo Clinic where she will help guide Mayo Clinic's strategy as it prepares for transformative changes in the digital space. As Mayo Clinic's
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NextGen Acquires OTTO Health to Expand Telemedicine Capabilities

by Jasmine Pennic 12/20/2019 Leave a Comment

NextGen Acquires OTTO Health to Expand Telemedicine Capabilities

- NextGen Healthcare acquires telehealth platform OTTO Health to expand its patient engagement capabilities with integrated virtual visits. - NextGen plans to integrate OTTO Health’s telehealth platform with their recently acquired Medfusion patient experience platform.NextGen Healthcare, Inc., a provider of ambulatory-focused technology solutions, announced an agreement to acquire OTTO Health (“OTTO”). The proposed acquisition is expected to close this month, subject to the satisfaction of
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Why HCAHPS Is Archaic In Healthcare Today

by Helen Hrdy, SVP, Customer Success at NRC Health 12/13/2019 Leave a Comment

Helen Hrdy, SVP of Customer Success at NRC HealthThe Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey hasn’t changed since its inception in 2006. Healthcare leaders have long wanted to see it reformed. Now, hospital groups are making the case for a major HCAHPS overhaul. The cause for the upheaval of a 13-year-old process is due largely in part to the impact on the complete care journey, specifically the patient experience. In order to incite change in today’s
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Partners HealthCare Launches $100M, 5-Year Digital Health Initiative to Reshape the Patient Experience

by Jasmine Pennic 12/12/2019 Leave a Comment

Partners HealthCare Launches 5-Year Digital Health Initiative

- Partners HealthCare launches $100M, five-year digital health initiative focused on patient experience, clinical transformation, scaling research and development, and streamline hospital operations. - The digital health initiative will incubate innovative programs under development with the goal of expanding programs that show provider adoption and patient impact.Partners HealthCare today announced it has launched a five-year digital health initiative to improve the patient experience, boost
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Express Scripts Launches First Digital Health Formulary for Apps & Devices

by Fred Pennic 12/12/2019 Leave a Comment

Express Scripts Launches First Digital Health Formulary for Apps & Devices

- Express Scripts launches its first digital health formulary that will allow employers and health plans to effectively manage a fast-growing segment of healthcare while improving access for patients.- Starting in January 2020, Express Scripts Digital Health Formulary will initially include 15 solutions for remote monitoring services and digital therapeutics that aid in the management of eight of the country's most common chronic conditions: diabetes, prediabetes, hypertension, asthma, pulmonary
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The Evolution of EHR Workflows: From Counterintuitive to Intuitive Tools for Care

by Dr. Betty Rabinowitz, Chief Medical Officer at NextGen Healthcare 12/11/2019 Leave a Comment

The Evolution of EHR Workflows: From Counterintuitive to Intuitive Tools for Care

I recall a patient who was drinking heavily, who I was unable to meaningfully convince to reduce his alcohol consumption.  He felt that his drinking was no different than his work colleagues and that he did not need to make any changes. When his labs returned, not surprisingly, his GGT and AST were elevated.  I turned the screen and showed him the results as well as the upward trending of the result’s graph. He didn’t say much but was clearly taking it all in. When we met next, he
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DispatchHealth Expands Service Line, Offers Hospital-at-Home Care

by Jasmine Pennic 12/11/2019 Leave a Comment

DispatchHealth Raises $30.8M for On-Demand Urgent Care App

- DispatchHealth expands its on-demand acute care services to offer Advanced Care and Extended Care in the home.- The new services allow patients who previously required an expensive hospital stay to be treated at home. In a partnership with two health systems, DispatchHealth will offer patients a 24/7 dedicated medical team, remote monitoring, an emergency call button, and daily visits.DispatchHealth, a provider of tech-enabled in-home health care, today announced the launch of two additional
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Corrona Acquires Patient Experience Company HealthiVibe

by Fred Pennic 12/10/2019 Leave a Comment

Corrona Acquires Patient Experience Company HealthiVibe

- Corrona acquires patient experience company HealthiVibe to further expand its presence in the patient experience marketplace. - HealthiVibe uses a systematic, evidence-based process to help pharmaceutical clients spearhead patient engagement initiatives at every stage of the product lifecycle.Corrona, LLC, a provider of real-world observational and syndicated registry data, announced today that it has acquired HealthiVibe, LLC, an Arlington, VA-based patient experience company. Financial
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