What You Should Know: - Innovaccer is unveiling six new breakthrough solutions that help providers accelerate their success with population health, consumerism, and value-based care. - Leading the lineup is Sara, the first conversational AI for healthcare analytics. Sara is a conversational AI assistant that literally puts the full breadth and depth of enterprise healthcare analytics into the hands of healthcare managers, physicians, and care teams. Anyone can ask Sara complex questions
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Patient Acquisition
Mass General Brigham Deploys DexCare’s Digital Care Access Platform
What You Should Know: - Mass General Brigham (MGB) has partnered with DexCare to improve consumer experiences and outcomes for virtual urgent care. - DexCare’s solution will allow patients to access care from MGB at their preferred time and format through simple, self-directed digital experiences = better patient acquisition, retention and experiences. The platform will allow MGB to optimize resource usage and intelligently navigate patient demand to see more patients while reducing
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Upfront Acquires Patient Engagement Platform PatientBond
What You Should Know: - Upfront acquires PatientBond, a digital patient engagement platform creating a single enterprise technology solution to drive patient acquisition and loyalty. - The acquisition accelerates Upfront's delivery of their next-generation personalization platform. Combined with Upfront's omnichannel communications capabilities, PatientBond's robust consumer insights build and expand loyal patient-provider relationships to influence positive behavioral changes, resulting
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Kyruus and Upfront Partner to Maximize Digital Patient Acquisition and Retention
What You Should Know: - Kyruus, a provider search and scheduling solutions for healthcare organizations, and Upfront, preeminent patient communication and engagement platform, today announced a new partnership to help healthcare organizations drive patient acquisition, activation, and retention. - The combination of both platforms allows healthcare organizations to create better digital experiences for their patients using Kyruus’ powerful provider search, match, and scheduling
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Press Ganey Acquires Doctor.com, Acquires Majority Stake in Binary Fountain
What You Should Know: - Press Ganey advances the healthcare consumerism movement with acquisitions of Doctor.com and a majority stake in Binary Fountain. - Expanded technology platform enables industry-leading management of providers’ online brand and seamless Web-wide patient acquisition and loyalty strategies. Press Ganey today announced the expansion of its market-leading health care consumerism platform with the acquisitions of Doctor.com and a majority equity stake in Binary
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The Hard Truth About Boosting Patient Acquisition
Technology giants and other non-traditional players are moving into the healthcare market, giving consumers a host of new options for how and where they obtain services. Everyone from Apple and Amazon to G.E. and Berkshire Hathaway are disrupting the market by introducing new delivery models that emphasize simplicity, transparency and positive digital experiences. Traditional players will need to recalibrate how they build market share due to this new consumerism threat. In fact, a
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In-Depth Report: Will 2020 Signal the Death of Provider Referrals?
- The "death" of provider referrals is imminent as patients now prefer to use online resources 2x more than using traditional referrals to find a doctor, according to the newly released report by Doctor.com- Customer Experience Trends in Healthcare report reveals that the use of referrals to find a provider has declined by 44% since 2018.Doctor.com, a provider of critical infrastructure and integrations necessary to enable modern digital experiences for patients has released its annual “Customer
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Leveraging Healthcare CRM Tools to Deliver Better Patient Experiences
Consumers and patients have high expectations for their care providers – they want convenience, personalization, and increasingly, price transparency. We’ve all come to know this as the “Amazon experience”. Yet, hospitals and health systems are different from other businesses, handling more sensitive and personal information while also delivering an often life-saving service. And while that is true, consumers now experience the world holistically and expect the same level of care and
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Central Logic, Conduit Health Partners Team Up to Improve Patient Care Access and Transfer Centers
- The partnership allows health systems that don’t have their own transfer center to benefit from a comprehensive technology platform via Central Logic by outsourcing Access Center functions. - Conduit Health Partners’ nurses have diverse clinical experience with adult and pediatric competencies, multi-state licensure, critical thinking skills, and clinical judgment skills. - Client organizations typically achieve a 12-20% first-year transfer volume increase with sustained year over
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TriHealth Goes Live on Kyruus’ Patient-Provider Matching Solution Across Network
TriHealth, a Cincinnati-based, not-for-profit health system, has implemented Kyruus’ patient access platform to boost online patient acquisition and engagement. Now working with Kyruus, TriHealth is empowering patients to seamlessly search for providers by a wide range of criteria across its network of five hospitals and over 100 sites of care. Formed as a partnership between Good Samaritan Hospital and Bethesda Hospital, TriHealth includes five hospitals and over 100 other sites of
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