What You Should Know:
- Purchasing energy in the 340B market has been high in recent years as (1) healthcare organizations have sought to increase savings, particularly in cost centers like pharmacies, and (2) 340B vendors have expanded the types of customers they serve, according to a recent KLAS report.
- This new report examines 49 recent purchase decisions validated by KLAS between October 2020 and October 2022 to understand why certain vendors are seeing the most purchase energy and
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KLAS Research Reports | Healthcare IT Research Reports | Analysis, Trends
KLAS: State of Small-Hospital Patient Accounting 2023
What You Should Know:
- Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST.
- While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked
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KLAS Report: ERP Vendor Performance & Adoption in 2023
What You Should Know:
- With regulatory and financial pressures increasing, many healthcare organizations continue to move to cloud-based enterprise resource planning (ERP) solutions, utilizing them to boost efficiency and provide insights into how business processes can improve. To implement and optimize these solutions, organizations rely on their ERP vendors, who sometimes provide an inconsistent customer experience.
- A new KLAS report examines (1) customer adoption across the three
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KLAS Report: SAP in Healthcare 2023
What You Should Know:
- A new report from KLAS finds that several midsize and large healthcare customers have broadly adopted SAP’s platform and appreciate how robust the tools can be.
- Customer feedback around the tools’ usability, however, is mixed; some report high satisfaction and praise the systems’ configurability, while others report frustration with complex interfaces and the number of clicks. In general, respondents see their SAP tools as well integrated and able to achieve what
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KLAS Names Chartis, Nordic, Tegria Top Performers for IT Advisory Services
What You Should Know:
- In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. KLAS's latest report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency.
- To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization,
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KLAS: What Impact Do Automated Prior Authorization Solutions Provide?
What You Should Know:
- Prior authorization is mandated by payers to ensure that certain clinical procedures and medications being ordered are necessary. To alleviate the heavy administrative burden this requirement causes, healthcare organizations have adopted automated prior authorization solutions.
- For this report, KLAS interviewed 30 respondents from 26 unique organizations to understand their experiences using these solutions and what outcomes they have seen.
Understanding
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Epic, Impact Advisors, Nordic, Chartis Named 2023 Overall Best in KLAS® Awards
What You Should Know:
Epic, Nordic, Impact Advisors and The Chartis Group won the 2023 Overall Best in KLAS® awards. Epic was named the top Overall Software Suite for the thirteenth straight year in 2023 Best in KLAS – Software & Services report, released, which reports on the top vendors for 2022. Epic was also named the top Overall Physician Practice Vendor. Epic won thirteen other Best in KLAS awards in various market segments.
- Impact Advisors tied with Nordic to be a
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KLAS Report Reveals Key Challenges from Provider Organizations
What You Should Know:
- In September 2022, KLAS hosted the sixth annual Digital Health Investment Symposium (DHIS). Executives from healthcare provider organizations, HIT companies, investors, and innovators came together to collaborate on important developments in healthcare technology.
- Drawing on insights from a pre-summit survey as well as insights shared at the summit in small-group discussions, KLAS published a white paper highlighting core challenges identified by summit
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Health IT M&A: KLAS Reveals Vendors Learning to Mitigate Negative Impact
What You Should Know:
- Since KLAS’ last report on M&A activity, there have been several notable vendor mergers and acquisitions affecting the healthcare IT landscape, and many healthcare organizations have needed to navigate the resulting disruptions.
- This report provides an update on how customer satisfaction has been affected by recent health IT M&A activity and what makes vendors more or less resilient during this type of change. This report includes 26
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KLAS IV Workflow Management 2022: Functionality Drives Recent Purchases
What You Should Know:
- Health systems rely on IV workflow management solutions to streamline and improve pharmacy operations. Functionality has emerged as the most important criterion for prospective clients; however, no vendor meets all customer needs and performs at a high level, and each customer base notes gaps in functionality.
- To understand which solutions are being selected and why and help provider organizations select solutions that meet their unique needs, this new
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