The adoption of chatbots and virtual assistants, coupled with the integration of artificial intelligence and machine learning technology, has revolutionized the healthcare industry. In many ways, chatbots have become ubiquitous, providing a more optimized user experience through digital means.
The healthcare industry has already benefited immensely from this technology, namely through greater access to valuable services and information, more accuracy in determining what care patients require,
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Chatbot in Healthcare
Northwell Health Offers COVID-19 Screening Chat for NY Schools and Employers
What You Should Know:
- Northwell Health announced that its Northwell Direct unit, which works with large employers, will be offering Conversa HealthCheck to screen employees, customers, students, and visitors.
- HealthCheck is a quick, chat-based electronic screening
for symptoms and signs of exposure to COVID-19. If cleared, users receive a
digital "badge" that allows entry to a facility. If not cleared, they
are given additional information on staying home and steps for testing
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Baptist Health Implements First-of-its-Kind ED to PCP Referral Automation
What You Should Know:
- Baptist Health deploys first-of-its-kind conversational
digital assistant powered by LifeLink for patients who are discharged from the
Emergency Department (ED) with referrals.
- Since launch, the conversational chatbot solution, which
engages patients with mobile messaging to recommend follow-up care, the number
of PCP appointment requests have increased by 15%. The technology is integrated
into Cerner and Salesforce, personalizing the patient experience by
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4 Areas Driving AI Adoption in Hospital Operations and Patient Safety
COVID-19 has put a tremendous burden on hospitals, and the clinicians, nurses, and medical staff who make them run.
Many hospitals have suffered financially as they did not anticipate the severity of the disease. The extended duration of patient stays in ICUs, the need for more isolated rooms and beds, and the need for better supplies to reduce infections have all added costs. Some hospitals did not have adequate staff to check-in patients, take their temperature, monitor them regularly, or
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Memorial Health Deploys Chatbots to Virtualize Waiting Room Experience
What You Should Know:
- Memorial Health System selects LifeLink Conversational
AI technology to virtualize the waiting room experience for patients
- Mobile chatbots to automate intake for telehealth and
in-person visits, while maintaining COVID-19 social distancing and safety
protocols.
Memorial Health System
, a community-based, not-for-profit corporation serving the people and
communities of central Illinois through five hospitals has selected LifeLink to deploy advanced
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Backed by Northwell, Conversa Health Raises $12M for AI-Powered Chatbots
What You Should Know:
- Conversa Health raises $12 million in Series B funding
round to expand its AI-powered chatbots enabling health systems, payers and pharmaceutical
companies to engage patients and collect patient-generated health data and
patient-reported outcomes.
- Conversa plans to use the funding to scale its virtual
care and communication platform—97 percent of patients who have used its chatbots
say they can better manage their care with Conversa.
- Murray Brozinsky
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Orbita Lands $9M For Conversational AI-Powered Voice and Chatbot Solutions for Healthcare
What You Should Know:
- Orbita raises $9M for conversational AI-powered voice and chatbot platform co-led by Philips Health Technology Ventures and HealthX Ventures along with investors Cultivation Capital and Newark Venture Partners.
- Orbita's powerful conversational AI platform enables healthcare organizations to cost-effectively create and manage HIPAA-compliant virtual healthcare assistants for consumer and clinical applications that increase patient engagement, reduce cost of care,
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Banner Health Launches Virtual Waiting Room Across Network
What You Should Know:
- Banner Health deploys a first-of-its-kind virtual waiting room using LifeLink’s mobile chatbot technology to interact with Banner patients for both in-person and telehealth appointments.
- Conversational mobile technology supports COVID-19 social distancing guidelines and allows patients to safely access care across a network of 1500 physicians.
Banner Health, one of the largest nonprofit health care systems in the country, today announced the successful
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Sharecare Creates Free Embeddable COVID-19 Chatbot Screener
What You Need to Know
- Sharecare creates a free interactive, clinically validated COVID-19 screener -- that can be embedded on any organization’s website as a tool to initially screen for a person’s risk of COVID-19.
- The screener is a dynamic COVID-19 consult algorithm based on clinical guidelines from the CDC, WHO and other major medical organizations as well as primary research studies from medical literature.
- Sharecare has partnered with NTT DATA on this interactive
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Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot for Screening and Intake
What You Should Know:
- Jefferson Healthcare deploys LifeLink’s new AI-powered COVID-19 chatbot - a “digital front door” for Jefferson Health patients seeking info or treatment for the virus.
- Deployed in just days, the conversational COVID-19 chatbot has unlimited capacity to pre-screen, share best protocols and even schedule priority appointments across the Jefferson Health Network
Jefferson Health, a leading academic health system in Pennsylvania and New Jersey has deployed
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