Quality EHR technical support/experience is the key to continued EHR loyalty, utilization, and overall customer satisfaction, according to recent Black Book survey of nearly 2,200 health It users. Conducted in Q4 2015, Black Book surveyed hospital and network physician based EHR software users, employing eighteen key performance indicators specific to comprehensive technical support experiences in Q4 2015. Managed tech support vendors evaluated included EHR and HIS vendors, EHR partnered
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Electronic Health Records (EHRs) | Electronic Medical Records (EMRs) | News, Analysis, Insights - HIT Consultant
Allscripts, Cerner Named Most Loyal EHR Vendors by Hospitals, Physicians
As the EHR replacements, provider consolidations and meaningful use uncertainties come to resolutions this year, the client loyalty spectrum discernably ranges from those hospitals with high EHR and HIT satisfaction, clinician usability and business analytics, to other hospitals unmistakably stuck with systems nominally operative, trapped with vendors due to huge capital investments, and in deep debt.
This week, Black Book Rankings unveiled its HIT Loyalty Index, a framework for measuring
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HIMSS, eClinicalWorks, Modernizing Medicine, Others Join CommonWell Health Alliance
CommonWell Health Alliance today announced seven new members are joining its effort to enhance nationwide health data exchange regardless of health IT vendor, geography or setting of care. These new members augment the reach of CommonWell Services in the ambulatory market, increase its membership representation for provider-engagement, imaging and EMS solutions, as well as expand into the direct-to-consumer arena.
Here is a look at the seven new members:
eClinicalWorks joins CommonWell as
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Skagit Regional Health to Spend $72M on Epic EHR Implementation
Skagit Regional Health, a Northwest Washington-based provider of healthcare services has selected Epic as its strategic partner for a single, integrated EHR across its continuum of care, including Skagit Valley Hospital, Skagit Regional Clinics, Skagit Valley Hospital Regional Cancer Care Center and Skagit Valley Kidney Center. The Epic EHR implementation is expected to cost $72M over the next five years that will improve system interoperability, connectivity with patients, access to
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Cerner Launches Open Developer Platform for Smart on FHIR Apps
To help accelerate an open community of healthcare innovation, EHR giant Cerner has launched the Cerner Open Developer Experience (code_)to enhance collaboration with third-party and client developers on SMART® on FHIR® applications. code_ is a digital experience designed to meet market expectations of open communications, robust API documentation, provide clearly defined guidelines and access to tools that enable innovative app development.
How It Works
Any developer can visit the new
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FDB Releases CPOE-Ready Drug Database for EHR Canadian Market
First Databank, a provider of clinical drug knowledge that helps improve medication-related decisions and patient outcomes has released FDB OrderKnowledge®Canada, a pre-built medication ordering drug knowledge base specifically designed to help make computerized provider order entry (CPOE) applications more intuitive and user-friendly.
Although there has been significant federal investment since 2001 to spur EHR adoption across Canada, deployment of CPOE applications is still relatively low.
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Senate Health Committee Passes Bill to Improve Health IT
Chairman Lamar Alexander (R-Tenn.) and Ranking Member Patty Murray (D-Wash.) today announced that the Senate health committee has unanimously passed bipartisan legislation that will improve health information technology. The Improving Health Information Technology Act (S. 2511) is the product of a bipartisan, full committee health information technology working group announced by Alexander and Murray in April—as well as a series of six bipartisan hearings in the committee.
The committee
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Practice Fusion Lays Off 75 Employees To Become Cash Flow Positive
Cloud-based EHR platform Practice Fusion has laid off about 75 employees, including people in engineering, marketing, practice sales in an effort to become fiscally responsible, Techcrunch confirms. The layoffs were announced on Wednesday during an all-hands meeting and represents about a quarter of the San Francisco-based EHR provider’s workforce.
Despite its efforts to become cash-flow positive, Practice Fusion reported 70% year-over-year growth with $26.9M in 2014 and is expected to reach
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MidMichigan Health Selects Epic for $55M Integrated EHR
Midland, Michigan-based MidMichigan Health announced it has selected Epic as its strategic partner for a single, integrated EHR for all of its hospitals, doctors’ offices and outpatient care facilities. The Epic implementation is expected to cost $55M and the non-profit health system expects to recoup those costs within six years through efficiencies gained by bringing all MidMichigan Health-owned facilities onto the same platform for registration, scheduling and billing.
“Our current state
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Nextech Acquires Plastic Surgery EHR SupraMed
Nextech Systems, a provider of specialty-focused healthcare technology solutions for physician practices has acquired plastic surgery EHR and office management provider SupraMed. The acquisition further cements Nextech's dominance in the plastic surgery market and demonstrates its commitment to delivering top-tier specialty-specific EHR and practice management solutions. Financial terms of the acquisition were not disclosed.
SupraMed's web-based practice management technology complements
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