In today’s mobile-first environment, it’s somewhat surprising that nearly 30 percent of healthcare providers still use phone calls — and only phone calls — to ensure patients make it into their scheduled appointments. While fewer Americans tend to answer their phone calls, they do use their phones for text messaging. In healthcare, the benefits of text message appointment reminders are increasingly recognized and on the rise, but this is only the tip of the iceberg when it comes to providing a
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Hospital Culture: 4 Best Practices for Evidence-based Medicine Adoption
Does your organization follow evidence-based care guidelines? Do you currently utilize evidence-based content in your EHR? Do your clinicians embrace practices based on the best and most current clinical evidence?If your hospital has not yet fully adopted evidence-based medicine, yet wants to move in that direction, an important first step is to assess your organization’s readiness, starting with an examination of the hospital’s culture. As I travel across the country in my job, I often
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4 Benefits of Augmenting Your Integrated Care Strategy with Performance Management Analytics
Integrated care is a hot topic today – numerous studies have shown the value and benefit of integrated care costs, quality of care and patient satisfaction and engagement. To effectively execute on any integrated care strategy, you need not only great clinical initiatives but also a strong Performance Management Analytics solution to augment and enhance your clinical initiatives. Integrating both will significantly impact your time to value with any solution as well the financial and quality
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How Design Thinking in Healthcare Can Improve Patient Experience
According to the American Hospital Association, an overwhelming majority of hospital executives consider technological innovation a centerpiece of their long-term organizational goals, particularly as it pertains to solving complex problems and meeting the needs of consumers.However, if you are a regular attendee of healthcare tradeshows, you may have noticed that innovations come and go while the problems they were intended to solve remain as intractable as ever. Despite a robust market for
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Volume to Value: The Transformation Poised to Revolutionize Medicine
With healthcare access a perennial hot-button issue, it becomes imperative to take stock of the major shift happening among providers, one that perhaps has not dominated headlines. As America’s population ages and the need for quality healthcare becomes ever more important on an individual level, new developments in health payment functionality allow for care that’s truly catered to each patient according to need. This system promises to give each patient the course of care that their affliction
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Value-based Care Success: 7 Stages of the Health Data Life Cycle
Back in the day – the late 1960s, when social norms and the face of America was rapidly changing – a familiar public service announcement began preceding the nightly newscast. “It’s 10 p.m. Do you know where your children are?” Today, as the healthcare landscape changes rapidly with a seismic shift from the fee-for-service payment model to value-based care models, there’s a similar but new clarion call for quality healthcare: “It’s 2018. Do you know where your data is?”Compliance with the
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The Impact of Digitization on Patient Experience is Here
Hospitals, and medical clinics in general, have complex and ever-changing environments. However, one thing that never changes is the overall commitment to put patients first and ensure that they’re provided with the best possible experience. First and foremost, that experience is about health and making sure patients are treated as quickly as possible with no complications. To that end, everything from bedside manner to wait times are closely monitored in an effort to provide patients with the
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Patient Engagement: 9 Ways to Engage Patients on Their Own Terms
Prioritizing measurable clinical outcomes, defining an evidence-based, codified patient journey, and incenting strict adherence to treatment plans have been the base for many patient engagement initiatives. These seem to be logical ways to improve outcomes, reduce costs and encourage patients to follow post-care plans mapped to a journey designed to yield specific clinical measures. Yet despite the industry’s focus on patient centricity, the healthcare industry is still struggling to realize the
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Future of Medicine: Why Everyone in Healthcare is Looking at Your Wrist
When you look at your wrist, you’re looking at the future of medicine. Wrists offer the potential that nothing else in the health technology world can offer: round-the-clock, non-intrusive contact. For people enduring chronic illness and doctors treating it, this can mean, in the near future, a seamless, two-way flow of information about medication use and the circumstances where health events, such as asthma attacks, or hypoglycemic events occur.Children with asthma, for instance, using a smart
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What The Patient Engagement Metrics Aren’t Telling You
The tech industry loves to tout high-level metrics to garner attention for apps: the success of an app is often demonstrated by quoting staggering numbers of subscribers, weekly views, in-app session length, number of downloads, monthly average users, etc. And these statistics are not irrelevant -- they are useful for gauging product performance and often correlate to a successful product. For apps driven by ad-revenue, they are sometimes the most important metrics.But as I address elsewhere,
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