The adoption of chatbots and virtual assistants, coupled with the integration of artificial intelligence and machine learning technology, has revolutionized the healthcare industry. In many ways, chatbots have become ubiquitous, providing a more optimized user experience through digital means.
The healthcare industry has already benefited immensely from this technology, namely through greater access to valuable services and information, more accuracy in determining what care patients require,
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Closing the Digital Divide in Healthcare & Equitable Telehealth Access
We live in an era of rapid innovation and digital transformation in healthcare. According to Accenture’s 2021 Digital Health Tech Vision report, 93% of health executives said their organizations are prioritizing urgent innovations this year; meanwhile, 81% said the pace of innovation is picking up in their organizations.
All of this innovation is being fueled by a sharp increase in funding for digital health. An estimated $6.7 billion went to healthcare startups during the first quarter of
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Utilizing Tech to Improve Patient Experience Amid The No Surprises Act
With the No Surprises Act taking effect in less than four months, it is critical that hospitals and providers leverage technology to ensure patients are informed about their expected care costs prior to receiving services. Despite industry improvements in the last several years, there remains a pressing need for more meaningful price transparency in healthcare. The No Surprises Act, in addition to recent revisions to existing Centers for Medicare and Medicaid Services (CMS) price transparency
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How Healthcare Can Weaponize Data to Fight Worldwide Disease
After more than a year since COVID-19 became a global pandemic, we now understand that part of the challenge in fighting it, and any infectious disease, is solving the underlying data problem.
Without reliable data, leaders can’t plan, epidemiologists can’t model, and citizens don’t feel confident following expert recommendations. Bad data has led to both poor behavioral and policy-oriented decisions, exacerbating COVID-19 and prolonging its consequences.
It’s not purely a data problem,
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How Digitizing AP Can Pay Dividends to Healthcare Organizations
Innovations in telehealth and other forms of remote care have dominated the tech focus of many healthcare organizations over the last year. But behind the scenes, business process automation has also been a big area of attention as CFOs look for new ways to reduce costs without impacting patient care. According to a Deloitte 2020 survey, cost reduction was an increased strategic priority for 83% of healthcare CFOs.
One of those cost reduction areas is Accounts Payable (AP). Recent
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Leveraging SDOH in Post-Pandemic Risk Modeling to Overcome Distorted Care Projections for 2021 and Beyond
The uncertainty and risk created by pandemic-related disruptions in care have health plans in uncharted water when it comes to relying on claims data and utilization patterns to inform their risk models. But while these disruptions weakened the reliability of traditional risk models, they also created opportunities to deepen and enrich member data by leveraging consumer and other data related to social determinants of health (SDoH) that can deliver significant performance and accuracy
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Real-World Data Flow – The Only Way to Change Value-Based Care?
Healthcare interoperability issues have always been confusing, changing, and difficult to address. The reason why is not straightforward: we have a fragmented health system with a myriad of specialized applications that are not universally used. Instead, we have a system where each organization elects which technology tools to use and in what configuration.
Compounding this fragmented system is the push to value-based care (VBC). As more organizations shift their focus to VBC models, the need
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Clinical Trials: 4 Strategies to Maximize Patients Referrals
Clinical trials were front and center in 2020, as pharma companies raced to develop and prove the safety and efficacy of their COVID-19 vaccines. Despite this increased awareness, many potential participants and referring clinicians remain unaware of available trials and how to become involved. This negatively impacts enrollment efficiency and overall study timelines.
Enter patient referral platforms. The growth of these third-party services has helped bridge the knowledge gap for both
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Is Zero Trust the Remedy to Healthcare’s Ransomware Epidemic?
There’s no sugarcoating it: healthcare has a serious ransomware problem. And it’s not a new problem for this sector. In fact, the first-ever such attack targeted the industry in 1989 when 20,000 floppy disks infected with ransomware were given to those who attended the World Health Organization’s AIDS Conference.
So, the problem isn’t new, but it is getting worse. Ransomware has exploded in the past several years across almost every sector, but healthcare has definitely been one of the
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How AI Helped Companies Survive COVID-19: 5 Tips for Resilience
As the coronavirus pandemic transformed workplaces and workflows, it cast a spotlight on service management and resilient systems. Here are key lessons in how AI can improve your company’s operations moving forward.
The coronavirus pandemic inaugurated a revolution in the workplace as millions of employees shifted to working remotely to stop the spread of the virus. It also expedited digital acceleration across industries, testing the resilience and scalability of service management
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