What You Should Know:
– Nuance Communications, Inc. launched an AI-powered patient engagement virtual assistant platform to transform omnichannel digital experiences for patients.
– Healthcare provider organizations can now deploy a single, common cloud-based platform to support their entire patient journey across engagement channels using Nuance’s market-leading Intelligent Engagement AI technology
– The launch comes as patients increasingly expect the same level of engaging experiences from healthcare organizations that they have with consumer brands.
Nuance Communications, Inc., today launched an AI-powered patient engagement virtual assistant platform to transform voice and digital experiences across the patient journey. The platform combines Nuance’s decades of healthcare expertise and its award-winning AI technology trusted by consumer brands like H&M, Rakuten and Best Buy. It works by integrating and extending Nuance’s EHR, CRM and Patient Access Center systems to enable healthcare provider organizations to modernize their “digital front door” and improve clinical care experiences.
Holistic Approach to Healthcare’s New Digital Front Door
Patients are demanding the same conveniences from healthcare organizations that they enjoy from major consumer brands. A recent survey reveals that consumers are ready for digital changes such as telemedicine options (44%), digital forms and communication (41%), and touchless check-in (37%). What’s more, 68% value a customized patient experience. In fact, a poor digital health experience caused more than a quarter of patients to change medical providers in 2020 — up 40 percent from 2019.
“Our new omnichannel Patient Engagement Virtual Assistant Platform takes a holistic approach to powering healthcare’s new digital front door, overcoming the shortcomings and inconsistencies of partial point solutions,” said Peter Durlach, Senior Vice President, Strategy and New Business Development, Nuance. “By marrying the capabilities of our healthcare experience and the proven omnichannel customer engagement technology trusted by Fortune 100 companies worldwide, we can help address the urgent need of providers and patients alike to transform access to, and delivery of, care in the modern age of digital medicine.”