Enterprise healthcare organizations (HCOs) striving to improve patient engagement increasingly turn to solutions that can be described as patient relationship management (PRM) – but, as the latest report from Chilmark Research describes in detail, it’s much more than a rebranding of customer relationship management (CRM) for healthcare.The Market Scan Report, Patient Relationship Management: Higher Stakes Than CRM, describes why HCOs are interested in solutions that promise more targeted patient
Read More
Value-Based Care| VBC-Related News, Analysis, Insights - HIT Consultant
Optum and HealthBI Team Up on Value-based Care Partnership
Optum, the health business services arm of UnitedHealth Group, and HealthBI announce a partnership aimed at creating an industry-changing operation model for providers to practice and improve value-based care. The venture is initially aimed at boosting performance of Medicare Advantage plans.This partnership between Optum and HealthBI represents an exciting new chapter for true connected, value-based care, aimed at definitively proving that payer-provider collaboration moves the needle on better
Read More
5 Use Cases for Chatbots in Healthcare
Where is the future of all this automated tech taking us? Conversa Health’s Phillip Marshall and Therachat’s Kouris Kalligas weighs in on five use cases for chatbots in healthcare. It comes on the screen in a blink, a little box that says, “Live Chat.” In the span of one click the text box comes to life with words: “Is there something I can help you with today?” It turns out, chatbots can and will help us do many things—and in healthcare—the virtual talk about its potential has just begun. Take
Read More
Using Telephonic Nurse Advice to Reduce Avoidable ED Visits
Delivering care in the right setting at the right time is a well-accepted tenet of value-based, population health management. Directing patients or members to the most clinically appropriate level of care promises not only to reduce costs but also to improve the member experience. Take, for instance, the emergency department (ED). While EDs are vitally needed facilities that save countless lives, the experience can be stressful for patients given that ED staff are often rushing to care for
Read More
Inovalon to Acquire ABILITY Network for $1.2B to Create Vertically Integrated Cloud-Based Platform
Inovalon, a technology company providing advanced, cloud-based platforms empowering a data-driven transformation from volume-based to value-based models has acquired ABILITY Network (“ABILITY”) for $1.2 billion. The combination of Inovalon and ABILITY creates a vertically integrated cloud-based platform empowering the achievement of real-time, value-based care from payers, manufacturers, and diagnostics all the way to the patient’s point of care.ABILITY is a leading cloud-based
Read More
Centrus Health and Cerner Collaborate to Deliver Value-Based Care in Kansas City
Centrus Health, a Kansas City-based clinically integrated network, and Cerner have come together with a shared vision to improve health care delivery while reducing costs across the Kansas City community. Centrus Health, a network comprised of high-quality hospitals and providers in the region including North Kansas City Hospital, Shawnee Mission Health, The University of Kansas Health System and independent physicians facilitated by the Kansas City Metropolitan Physician Association, plan to
Read More
Survey: 64% of Executives Believe EHRs Have Failed to Deliver Critical VBC Tools
64 percent of healthcare executives say EHRs have failed to deliver better PHM tools, and about half claim they would be willing to switch EHRs to get these capabilities, according to new data from Sage Growth Partners (SGP). The EHR market is maturing at the same time that value-based care has grown more permanent roots. As the inpatient EHR market begins to consolidate, SGP conducted an online survey of 100 healthcare executives (87% C-suite) to understand their perspectives about what EHRs
Read More
Healthcare CRM: From Marketing to a Foundation for Value-based Care
For many healthcare organizations, the decision to employ a customer relationship management (CRM) solution is typically driven by the marketing department. Marketers need data-driven tools that enable them to better segment and identify high-value consumers, leverage demographics and behavioral data to personalize messages, and measure the ROI for marketing programs.Today, the potential value of healthcare CRM extends far beyond marketing, supporting myriad use cases in both clinical and
Read More
Adventist Health System Forms First Accountable Care Organization
Adventist Health System (AHS) today announced that the Centers for Medicare & Medicaid (CMS) has approved the formation of its first Accountable Care Organization (ACO) and its participation in the Medicare Shared Savings Program. The ACO provides the infrastructure for the Shared Savings Program, which cares for senior citizens across the state of Florida. Nearly 55,000 Medicare beneficiaries are expected to be part of the Shared Savings Program in the inaugural year.Approximately 1,500
Read More
Innovaccer Launches ACO Compare to Analyze ACO Performance Trends
Accountable care organizations are playing a pivotal role in the value-based ecosystem. Since their formation in 2012, MSSP ACOs have saved over $2 billion for millions of assigned beneficiaries. More importantly, the quality of care has improved drastically as a direct result of the collaborative efforts by ACOs. The average quality scores of 2016 are higher than ever, attesting that ACOs are instrumental in advancing value-based care.However, the overall results, as observed on ACO Compare, do
Read More
