What You Should Know: - Invoca, the cloud leader in AI-powered conversation intelligence for revenue teams" has raised $83M in its Series F at a $1.1B valuation led by - With 6 of the top 10 U.S. health systems, 3 of the top 8 U.S. physical therapy clinics, and 4 of the top 6 U.S. dental service organizations already using Invoca, this recent round of funding will help improve the contact center experience for healthcare organizations. Addressing Healthcare Staffing
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UCSF Health & Tia Partner to Open Flagship Women’s Clinic in SF
What You Should Know: - UCSF Health, and women's healthcare provider Tia announced a partnership to transform women's healthcare in the Bay Area -- while also demonstrating a model for how a traditional health system and an upstart can work together to improve health outcomes and experiences for 51% of the population. - The flagship Tia Clinic will provide Bay Area women with a first-of-its-kind medical home designed to make every woman feel seen, heard and cared
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Force Therapeutics and Xealth Integrate to Drive Remote Care Management
What You Should Know: - Today, Force Therapeutics and Xealth are partnering to bring remote management of postoperative recovery and care plans into clinicians’ EHR workflows. - The Force platform delivers provider-prescribed digital education and video content for patients recovering from injury or surgery at home. The partnership integrates the Force platform with a provider’s electronic health record, enabling care teams to view clinically relevant metrics within the
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RecoveryOne, Cigna Offers Virtual Physical Therapy for Medicare Advantage Customers
What You Should Know: - RecoveryOne, a digital health innovator dedicated to improving health outcomes for recovery from musculoskeletal (MSK) injuries of all types and reducing costs, announced an expansion of its partnership with Cigna to offer its virtual physical therapy and broad MSK solution for Medicare Advantage (MA) customers as an in-network benefit. - This new benefit builds on the partnership between Cigna and RecoveryOne announced
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7 Burning Questions from Life Sciences Companies on Using AI Agents
Each day life science companies respond to numerous medical information inquires – many of which are similar in nature or can be simply addressed. However, as we have seen in the news reports with the Great Resignation and many workers searching for new careers, the number of individuals interested in working in a medical information contact center may be waning. When you combine this with the rising volume of inquiries or medical inquiries and patient expectations for a real-time response to
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Quality Virtual Care Matters for Patients – Even More Than Telehealth
The COVID-19 pandemic made healthcare visits over video or phone the norm, likely turning telehealth into a permanent fixture within the U.S. healthcare system. In fact, the majority of patient access leaders at large hospitals believe 20-30 percent of appointments will happen over video in 2021, according to recent research. Further, an overwhelming portion of those leaders – 95 percent of them – believe the Centers for Medicare & Medicaid Services should continue to reimburse for video
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How Artificial Intelligence Is Making Senior Care More Human
When it comes to skilled nursing facilities (SNFs) in particular and long-term care in general, a human-centered and empathetic approach is not only necessary, it's obligatory. Putting the needs, constraints, and perspectives of patients first enhances the level of care we're able to provide. Perhaps ironically, it is the integration and adaptation of artificial intelligence (AI) that has demonstrated the biggest potential in improving empathy and compassion in the industry. It may
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DispatchHealth Launches New Clinic Without Walls for Enhanced Virtual Visits to MultiCare Patients
What You Should Know: - DispatchHealth launches Clinic Without Walls, a new service line offering patients a telemedicine visit with in-person assistance for more complex medical visits. - The initial service line will be available in a pilot to MultiCare patients in the Tacoma and Spokane areas in an effort to its senior patients' alternative visits during the pandemic. DispatchHealth, a provider of in-home high-acuity medical care, today announced
the launch of Clinic Without
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9 Ways UX/UI Design Can Improve Digital Health Adoption for Seniors
Seniors have the lowest reported usage of telehealth of any age group. As many healthcare providers are increasing the use of telehealth, especially in response to the COVID-19 pandemic, the implementation of new tools and technologies could impact seniors. In my experience, this doesn’t indicate that older adults aren’t tech-minded, or that they are not using tech products currently. In fact, studies show that seniors use smartphones at the same rate as younger groups. Over 80 percent of
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AI Can Identify Unseen Sufferers of COVID-19 & Enable Proactive Care
As the nation’s eyes focus on COVID-19, another healthcare crisis is unfolding out of sight. Hidden from view, millions of Americans who don’t have COVID-19 are suffering healthcare crises in their homes. These unseen individuals are facing major challenges, on multiple levels: acute, chronic, and preventive. Patients are waiting longer at home before coming to the hospital for acute illnesses like appendicitis, stroke, or heart attack. Patients with chronic diseases are not receiving
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