Have you searched for something on a company’s website, then given up and called to speak to a customer service representative when you couldn’t find the answers you were looking for? This experience is all too common – especially in healthcare. Since 2020, digital front doors (DFDs) have become increasingly popular. And with the healthcare staff shortage projected to continue—and even worsen through at least 2025—digital entry points into healthcare for patients are more important
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Patient Portal
Closing Racial Disparities in Patient Portal Usage
Over the last decade, the healthcare industry has experienced an explosion of digital innovation. Simultaneously, shifting consumer preferences around convenience and access to care has accelerated the pace of technology adoption at unprecedented speed, especially in the wake of the pandemic. The value of these digital tools is manifold: healthcare enterprises report increased operational efficiency, higher quality care delivery, cost savings, and the potential to deliver a more
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Allina Health Partners with Epic-based KeyCare Platform
What You Should Know: - KeyCare, the nation's first and only Epic-based virtual care company, announced today its partnership with Allina Health to deliver high-quality virtual care with licensed providers whenever and wherever patients need it. - Allina Health patients can access care by scheduling a virtual visit through the Allina Health MyChart patient portal. - KeyCare offers health systems the ability to easily augment their care teams, optimize capacity, and widen their digital
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KLAS: Epic Leads in Functionality Adoption for FQHCs
What You Should Know: Federally qualified health centers (FQHCs) hold a significant and distinct place in US healthcare by providing low-cost, government-subsidized care to undererved populations. Due to FQHCs’ integrated care model and government ties, it is harder for these organizations to find comprehensive EMR and PM solutions that meet all care setting needs and are also reasonably priced.A new report by KLAS is the first look at HIT vendors who deliver needed functionality and
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KLAS: Independent Ambulatory Patient Portals Performance 2023
What You Should Know: Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies.Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent
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Key Challenges and Solutions to Enhance the Post-Procedure Experience
What You Should Know: - Abbott today released the latest installment in the company’s multi-year Beyond Intervention series of global healthcare market research designed to uncover challenges that arise within the patient journey of people living with cardiovascular disease and to identify opportunities for patient care improvement. - The latest report stems from a survey of more than 2,000 patients, physicians and healthcare leaders, and reveals
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Improving The Digital Experience – for Both Patient and Employee
It’s a tired, old saw: Healthcare organizations are woefully behind when it comes to technology, automation and digital experiences. Leaders are sick of hearing it. But that doesn’t make it any less true. Current market pressures, however, compel hospitals, health systems and medical practices to reconsider their hesitancy in embracing these innovations. A combination of consumer demand and acute, unrelenting labor shortages force leaders to explore the practicality of leveraging
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Children’s Wisconsin Using Xealth to Digitally Engage Patients and Families
What You Should Know: - Xealth announced that Children’s Wisconsin, Wisconsin’s only independent healthcare system dedicated solely to the health and well-being of children, is using Xealth’s digital health platform system-wide to integrate patient education and custom content into care team workflows. - The integration enables the faster and easier distribution of consistent communications across locations, providing patients and their families with timely access to reliable
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CARE4 Project Delivers Single Patient Portal with MEDITECH Expanse
What You Should Know: - MEDITECH today announced the CARE4 project has delivered a single patient portal across acute and ambulatory settings with MEDITECH Expanse.- Since becoming the first Canadian MEDITECH customers to go LIVE with Expanse Ambulatory, the partnership’s goal has been to ensure that all patients associated with their facilities can easily see and manage their health information from a single place. And six months after implementing the portal, partner hospitals –
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6 Healthcare Trends Impacting Medical Practices in 2023
What You Should Know: - AdvancedMD, a provider of cloud healthcare software for independent medical, mental health, and physical therapy practices, announced today the top six healthcare trends that will have the biggest impact on physicians and medical offices in 2023. - These trends are based on aggregated, anonymous user data from the more than 40,000 practitioners spanning 13,000 medical practices that subscribe to AdvancedMD practice management, EHR and patient engagement
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