Sawad Thotathil, MD MCE MHM and AVP, Persistent Systems
Customer Relationship Management (CRM) is the well-known backbone of commercial sales forces across the globe. But what many don’t realize is that CRM has a utility that extends far beyond relationship-building in a traditional business setting. CRM systems are now engaging more than customers. They’re engaging patients in a healthcare setting far more complex than any retail or B2B enterprise.
CRM applications are used to engage patients
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Welltok Report: Why It Is Time to Rethink The Patient Journey
It is time to rethink the patient journey. It’s no longer just about how you interact with patients from their first appointment to discharge, but rather the broader ongoing journey to optimal health that occurs largely outside of the provider setting, according to a new survey conducted by Welltok. The "Rethink the Patient Journey" report of more than 1,600 adults found that 84% of respondents would be more loyal to their provider if their overall health and wellbeing were supported outside of
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CPSI to Acquire Patient Engagement Company Get Real Health for $11M
CPSI, a community healthcare solutions company has reached an agreement to acquire Get Real Health, a Rockville, MD-based comprehensive patient engagement platform for $11 million in cash. CPSI is the parent of three companies – Evident, LLC, American HealthTech, Inc. and TruBridge, LLC. The acquisition will allow CPSI to advance their ability to care for patients outside the walls of a community healthcare facility.Value-Based Care Creating New Demands for Patient EngagementValue-based care
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HIMSS19 Day 2 Announcements & Summary
Accenture: Millenials & Gen Z Are Shifting to Virtual, Retail, Clinic, Digital CareMillennial and Gen Z consumers in the U.S. are rapidly adopting non-traditional care models, such as retail clinics, virtual and digital services, according to results of an Accenture survey of 2,000 consumers.Key findings of the survey study include:- When considering traditional in-person care, millennials (ages 22 to 38 in 2019) were two to three times more likely than baby boomers (ages 55 to 73) to be
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Despite Investments in Telehealth, Only Two-Thirds of Adults Use Online Patient Portals
Despite significant investments in telehealth to engage patients in their care, about two-thirds of insured US adult patients were not using an online patient portal in 2017, according to a new study by the University of Michigan. Nonusers were more likely to be male, have less than a college degree, be on Medicaid, and lack a regular provider. The report reveals these factors, along with race, were also related to whether a patient reported receiving an offer to use a portal.Patient portals
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Why Are Hospitals Still Using CDs to Exchange Medical Images with Patients?
For nearly two decades, CDs have been the primary medium for medical image exchanges between providers and patients. In the mid-1990’s, CDs provided a solution to the point-of-care and transportation issues of bulky, static film and reports. Recent years have brought a widespread adoption of electronic methods for storing and sharing information in the healthcare sector---namely EMR and now interoperability. Despite the rapid (and necessary) adoption of HIT, CDs remain the primary means of
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Apple Partners With 12 Hospitals to Bring Medical Records to iPhone for Consumers
Today, Apple announced a new feature as part of the iOS 11.3 beta update for customers to see their medical records right on their iPhone. Johns Hopkins Medicine, Cedars-Sinai, Penn Medicine and other participating hospitals and clinics are among the first to make this beta feature available to their patients.Traditionally, patients’ medical records were held across multiple locations, requiring patients to log into each care provider’s website via a patient portal and painstakingly piece
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4 Healthcare Software Trends to Watch in 2018
Healthcare has always been an industry where innovative technologies transform the way services are delivered and received. It's also one of those sectors that can be affected by slow movement in innovation, due to the complication of its formalities, tasks, processes and regulations. The good news is that the industry’s innovative side has finally taken off in the last few years, and software is playing a major role in reshaping the healthcare sector.What does that mean for you, the medical
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Epic Launches Share Everywhere for Patients to Authorize Any Provider to View Their Epic Record
EHR leader Epic has announced the launch of Share Anywhere, a new interoperability tool that will allow patients to grant access to their medical record data to any providers and send a progress note back to the patient’s healthcare organization for improved continuity of care. The development around the new tool was based on the interoperability challenge of sending important patient information to clinicians who cannot interoperate, and how to do so in a way that protects patients’
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What Functionalities Should Patient Portal Tools Have To Succeed?
It’s no surprise that the HIMSS17 conference dwelled on high profile topics around population health, data analytics, more affordable EHRs and security. What IS surprising is that patient engagement is now being reported right up there as an HIT priority. Why?Most hospitals are still experiencing dismal usage of patient portals, especially in community and rural hospitals. But this is a problem plaguing even our large health systems. As a result, the many anticipated benefits to patients and to
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