What You
Should Know:
- “The Patient Keepage & Leakage Report” offers an in-depth, state of the industry look at health system executives’ views on the challenge of patient leakage, in which patients seek care beyond their networks. Although 96% of health system execs surveyed said that addressing patient leakage is a top priority, very little research had been done on this topic—until now. - The report, conducted by an independent market research firm, includes responses from a random
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The Digital Front Door: The Gateway to Empathetic Patient Navigation
Stefan Behrens, CEO, GYANT
The healthcare experience can often feel lonely. Lengthy surveys, unnecessary appointments, long waiting times and tedious, paperwork all contribute to this potentially confusing and isolating patient experience. Now, amidst a global health crisis, any barriers or obstacles to care could be detrimental beyond loneliness and could be fatal. These impeding components should not define a patient’s journey. Fair access to quality care, accurate record-keeping, and
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In-Depth Report: Will 2020 Signal the Death of Provider Referrals?
- The "death" of provider referrals is imminent as patients now prefer to use online resources 2x more than using traditional referrals to find a doctor, according to the newly released report by Doctor.com- Customer Experience Trends in Healthcare report reveals that the use of referrals to find a provider has declined by 44% since 2018.Doctor.com, a provider of critical infrastructure and integrations necessary to enable modern digital experiences for patients has released its annual “Customer
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5 Steps to an Efficient Data-Driven Transfer Center
Angie Franks, President & CEO of Central Logic
Empowered teams, standardized processes, reliable insight, automation, and measurement will improve operations, decrease leakage and improve the patient experience.
High-performance transfer centers are becoming mandatory components for any health system operating in competitive healthcare markets, which are only becoming more competitive and consolidated. That is because high-performance transfer centers help align patients with the right
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Patient Leakage Trends: Understanding the Gap Between Priority and Action
The vast majority of healthcare executives recognize the importance of referral management; however, their ability to analyze and address patient leakage lags behind, according to a new survey conducted by Fibroblast, a referral management platform. The survey reveals almost a quarter (23%) of healthcare executives do not even track patient leakage at all. All this despite almost 9 in 10 who say it’s a priority.Survey Report BackgroundHealthcare organizations have many strategic priorities, but
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