Over the last decade, the healthcare industry has experienced an explosion of digital innovation. Simultaneously, shifting consumer preferences around convenience and access to care has accelerated the pace of technology adoption at unprecedented speed, especially in the wake of the pandemic.
The value of these digital tools is manifold: healthcare enterprises report increased operational efficiency, higher quality care delivery, cost savings, and the potential to deliver a more
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Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
Sagility Acquires Payment Integrity Provider DCI Consulting
What You Should Know:
Sagility, a provder optimizing the member/patient experience and business process management acquires Chandler, Arizona-based Devlin Consulting, Inc. (DCI), an established healthcare technology services company with nearly 30 years of payment integrity experience.The acquisition represents Sagility’s first acquisition since unveiling its new identity as an independent U.S.-based company solely dedicated to the healthcare industry following the 2021 divestment from HGS.
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Hint & Eden Partner to Expand Virtual Direct Primary Care Offering Nationwide
Hint & Eden Partner to Expand Virtual Direct Primary Care Offering Nationwide
What You Should Know:
Hint Health, the company powering the Direct Primary Care (DPC) movement, and Eden Health, a leading national virtual and in-person primary care provider, today announced a partnership to expand the Hint Connect footprint with a virtual DPC offering across all 50 states.This partnership allows employers to offer a DPC network nationwide for patients who don’t have convenient access
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IntleyCare Integrates with UKG to Alleviate Nursing Workforce Challenges
What You Should Know:
IntelyCare, the leading total healthcare talent solution in post-acute care, today introduced a new technology partnership with UKG, a leading provider of HR, payroll, and workforce management solutions for all people.IntelyCare's AI-based platform and per-diem matching technology enable healthcare organizations to increase census revenue and cut staffing costs. With more than 315 technology and services partners, UKG provides one of the largest and most
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Bringing The Customer Voice to Life in Healthcare
Voice is a powerful tool. The average person speaks about 7,000 words daily (although anyone who’s spent time around young children knows that estimate is probably low). Yet amid healthcare organizations building a more customer-centric approach to customer experience (CX), many have not included a key piece of the CX puzzle: analyzing the voice of the customer.
The value of unstructured data
Healthcare organizations use a variety of existing touchpoints to connect with their customers.
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LifeOmic Launches Patient Engagement App to Automate Patient Pathways
What You Should Know:
LifeOmic, a healthcare technology company powering precision health with its end-to-end software solution, the LifeOmic Platform, today announced the launch of its Patient Mobile App. LifeOmic’s Patient Mobile App enables the two-way connection between the healthcare team and patient. With the LifeOmic Patient Mobile App, healthcare providers have access to a highly configurable solution that integrates directly into their existingworkflows to meet
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Thinking Beyond CRM to Reach Healthcare Consumers
A new type of purpose-built technology is necessary to manage patient relationships.
Customer relationship management (CRM) systems are commonplace in nearly every industry, though their use in healthcare is complicated. Healthcare is incredibly complex and unique in many ways, and many generic CRM or CRM-like solutions address only one or two elements of the patient journey, such as appointment scheduling and reminders, without factoring in personal needs and preferences, health histories,
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Optimizing Patient Experience: How Virtual Offerings are Changing The Healthcare Climate As We Know It
Providing patients with a positive health outcome is always the priority for their healthcare provider. The journey to accomplishing this goal can often be an uphill challenge with many variables at play. Providers are tasked with not only delivering a positive health outcome but also with the patient experience and level of satisfaction as they make their way through their healthcare journey. Since the Covid-19 pandemic and the emergence of virtual healthcare, the healthcare industry has
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Intermountain Health Expands Relationship with Kyruus for Rebranded Digital Patient Experience
What You Should Know:
- Intermountain Health announced it is expanding the use of Kyruus’ ProviderMatch® platform to power a new digital patient experience initiative.
- This expansion builds on an existing relationship with Kyruus via legacy SCL Health (now Intermountain) in which Kyruus overhauled the system’s provider directory and replaced its existing online scheduling solution, which in less than a year, yielded a 21% increase in appointments scheduled online.
- As
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The Importance of Employee Recognition Programs in the Healthcare Industry
Hiring and retaining top-quality candidates in the healthcare sector has been a significant challenge. Aside from the risk of working around patients infected with diseases, as we saw during the COVID-19 outbreak, they are also faced with several difficulties. The healthcare industry needs effective and efficient retention strategies because of a talent shortage, high turnover rates, and heavy competition for top candidates.
Healthcare workers have a complex routine of responsibilities.
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