What You Should Know:
- A new report from KLAS finds that several midsize and large healthcare customers have broadly adopted SAP’s platform and appreciate how robust the tools can be.
- Customer feedback around the tools’ usability, however, is mixed; some report high satisfaction and praise the systems’ configurability, while others report frustration with complex interfaces and the number of clicks. In general, respondents see their SAP tools as well integrated and able to achieve what
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KLAS Research Reports | Healthcare IT Research Reports | Analysis, Trends
KLAS Names Chartis, Nordic, Tegria Top Performers for IT Advisory Services
What You Should Know:
- In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. KLAS's latest report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency.
- To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization,
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KLAS: What Impact Do Automated Prior Authorization Solutions Provide?
What You Should Know:
- Prior authorization is mandated by payers to ensure that certain clinical procedures and medications being ordered are necessary. To alleviate the heavy administrative burden this requirement causes, healthcare organizations have adopted automated prior authorization solutions.
- For this report, KLAS interviewed 30 respondents from 26 unique organizations to understand their experiences using these solutions and what outcomes they have seen.
Understanding
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Epic, Impact Advisors, Nordic, Chartis Named 2023 Overall Best in KLAS® Awards
What You Should Know:
Epic, Nordic, Impact Advisors and The Chartis Group won the 2023 Overall Best in KLAS® awards. Epic was named the top Overall Software Suite for the thirteenth straight year in 2023 Best in KLAS – Software & Services report, released, which reports on the top vendors for 2022. Epic was also named the top Overall Physician Practice Vendor. Epic won thirteen other Best in KLAS awards in various market segments.
- Impact Advisors tied with Nordic to be a
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KLAS Report Reveals Key Challenges from Provider Organizations
What You Should Know:
- In September 2022, KLAS hosted the sixth annual Digital Health Investment Symposium (DHIS). Executives from healthcare provider organizations, HIT companies, investors, and innovators came together to collaborate on important developments in healthcare technology.
- Drawing on insights from a pre-summit survey as well as insights shared at the summit in small-group discussions, KLAS published a white paper highlighting core challenges identified by summit
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Health IT M&A: KLAS Reveals Vendors Learning to Mitigate Negative Impact
What You Should Know:
- Since KLAS’ last report on M&A activity, there have been several notable vendor mergers and acquisitions affecting the healthcare IT landscape, and many healthcare organizations have needed to navigate the resulting disruptions.
- This report provides an update on how customer satisfaction has been affected by recent health IT M&A activity and what makes vendors more or less resilient during this type of change. This report includes 26
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KLAS IV Workflow Management 2022: Functionality Drives Recent Purchases
What You Should Know:
- Health systems rely on IV workflow management solutions to streamline and improve pharmacy operations. Functionality has emerged as the most important criterion for prospective clients; however, no vendor meets all customer needs and performs at a high level, and each customer base notes gaps in functionality.
- To understand which solutions are being selected and why and help provider organizations select solutions that meet their unique needs, this new
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5 Things to Consider Before Implementing a CAPS System in 2023
Core administrative processing systems (CAPS) serve as the center of the healthcare payer architecture and are essential for efficient business operations. These systems are needed to support administrative and transactional processing and are a significant investment in technology. Selecting a CAPS system isn’t a single purchase, but rather an ongoing partnership that requires maintenance to ensure the system remains up to date to support industry and regulatory changes. Last year, 99% of
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Asia/Oceania EMR 2022: Regional Market Share & Vendor Performance
What You Should Know:
- As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs.
- This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions
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Midsize/Large Practice Management 2022: Which Vendors Stand Out in an Established Market?
What You Should Know:
- Most practice management (PM) solutions have a long tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also
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