What You Should Know:
Strategies employed by payers, provider-sponsored health plans, and provider organizations are starting to become more proactive, and the need for solutions with prospective, predictive capabilities is rising. Additionally, amid rising healthcare costs and economic uncertainty, organizations are looking for solutions that deliver more for less.A new KLAS report examines risk adjustment vendors’ abilities to drive outcomes and value, their prospective capabilities,
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KLAS Research Reports | Healthcare IT Research Reports | Analysis, Trends
KLAS: Epic Leads in Functionality Adoption for FQHCs
What You Should Know:
Federally qualified health centers (FQHCs) hold a significant and distinct place in US healthcare by providing low-cost, government-subsidized care to undererved populations. Due to FQHCs’ integrated care model and government ties, it is harder for these organizations to find comprehensive EMR and PM solutions that meet all care setting needs and are also reasonably priced.A new report by KLAS is the first look at HIT vendors who deliver needed functionality and
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KLAS: Approaches to Moving Epic in the Cloud 2023
What You Should Know:
The benefits of public cloud are promising, as many Amazon Web Services (AWS) and Microsoft customers (both provider organizations and vendors) have noted in previous KLAS research. The first health systems using a public hyperscale cloud provider (e.g., AWS, Google Cloud Platform, Microsoft Azure) to support their EHR environment in the cloud have begun to go live, and interest in this approach is gaining momentum, particularly among Epic organizations. Most who are
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KLAS Reveals Some Providers Lack Confidence in Oracle Cerner’s Roadmap/Vision
What You Should Know:
Cerner, one of the major software vendors in healthcare IT, has gone through significant changes over the last year and a half. In October 2021, they announced a new CEO and introduced RevElate as their go-forward patient accounting platform. Two months later, Oracle announced their intent to acquire Cerner. Customers soon reached out to KLAS, wanting to know about their peers’ experiences with these changes.To gather this information, KLAS has been meeting regularly
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KLAS: Independent Ambulatory Patient Portals Performance 2023
What You Should Know:
Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies.Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent
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KLAS: 340B 2023 – Functionality & Pricing Drive Purchase Decisions
What You Should Know:
- Purchasing energy in the 340B market has been high in recent years as (1) healthcare organizations have sought to increase savings, particularly in cost centers like pharmacies, and (2) 340B vendors have expanded the types of customers they serve, according to a recent KLAS report.
- This new report examines 49 recent purchase decisions validated by KLAS between October 2020 and October 2022 to understand why certain vendors are seeing the most purchase energy and
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KLAS: State of Small-Hospital Patient Accounting 2023
What You Should Know:
- Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST.
- While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked
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KLAS Report: ERP Vendor Performance & Adoption in 2023
What You Should Know:
- With regulatory and financial pressures increasing, many healthcare organizations continue to move to cloud-based enterprise resource planning (ERP) solutions, utilizing them to boost efficiency and provide insights into how business processes can improve. To implement and optimize these solutions, organizations rely on their ERP vendors, who sometimes provide an inconsistent customer experience.
- A new KLAS report examines (1) customer adoption across the three
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KLAS Report: SAP in Healthcare 2023
What You Should Know:
- A new report from KLAS finds that several midsize and large healthcare customers have broadly adopted SAP’s platform and appreciate how robust the tools can be.
- Customer feedback around the tools’ usability, however, is mixed; some report high satisfaction and praise the systems’ configurability, while others report frustration with complex interfaces and the number of clicks. In general, respondents see their SAP tools as well integrated and able to achieve what
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KLAS Names Chartis, Nordic, Tegria Top Performers for IT Advisory Services
What You Should Know:
- In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. KLAS's latest report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency.
- To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization,
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