What You Should Know:
Virtual sitting and virtual nursing solutions are receiving attention from healthcare organizations. Although the use of virtual nursing especially is not yet widespread, and although both use cases often require a significant up-front investment in equipment, organizations are interested in their potential to improve patient outcomes, alleviate staffing shortages, and reduce costs.This report—KLAS’ first about virtual sitting and nursing—is an early look at customer
Read More
KLAS Research Reports | Healthcare IT Research Reports | Analysis, Trends
KLAS: Epic EHR Initiatives for Improving EHR Efficiency and User Satisfaction
What You Should Know:
With limited budgets and resources, Arch Collaborative members frequently ask KLAS which of their EHR vendor’s education initiatives and system features are most effective at improving EHR efficiency and satisfaction. Because Epic users make up over 60% of respondents in the Arch Collaborative’s data sample, a new KLAS report evaluates several Epic-specific initiatives and features to help Epic customers determine whether they are worth the investment.While not
Read More
KLAS: Cognizant & HealthEdge Leads Market for Payer Claims & Administration Platforms
What You Should Know:
In recent years, the complex payer claims and administration market has seen several changes. Historically, payers have used multiple technology vendors and homegrown tools to meet their broad functionality needs. Now, payers are looking to consolidate platforms to improve efficiency and their ability to manage multiple business lines.As finding a platform that meets payers’ complex needs can be challenging, a new report by KLAS provides a comprehensive look at
Read More
Fixing Broken Digital Front Doors and Combating the ‘Great Patient Disconnect’
Have you searched for something on a company’s website, then given up and called to speak to a customer service representative when you couldn’t find the answers you were looking for?
This experience is all too common – especially in healthcare.
Since 2020, digital front doors (DFDs) have become increasingly popular. And with the healthcare staff shortage projected to continue—and even worsen through at least 2025—digital entry points into healthcare for patients are more important
Read More
KLAS: Epic, MatrixCare, WellSky Leads Hospice Vendors
What You Should Know:
Resource-strapped hospice leaders are looking for tools that alleviate clinician burnout by streamlining workflows and building additional point-of-care functionality. Slow vendor development on this front has led to an overall decline in customer satisfaction.A new KLAS report dives into how well hospice vendors meet provider organizations’ needs, including delivery of value, development progress, and support for when patients go through a transition of
Read More
KLAS: 5 Best Practices For Effective EHR Education
What You Should Know:
A new report by KLAS delves into many of the questions posed to clinicians in the Arch Collaborative’s User Experience and Trainer Quality Benchmark surveys to help further demystify the specific characteristics of EHR education that led to clinician success with the EHR. The report also provides guidance on how organizations can generate clinician enthusiasm around EHR training to better help them thrive in their EHR environment. Unless specifically stated, all findings
Read More
KLAS: Capacity Optimization Management Performance 2023
What You Should Know:
Operational limitations—such as staffing shortages, variable patient flow, and poor visibility into resource availability—can make it difficult for healthcare organizations to effectively manage their capacity, leading to volatile workloads that see resources either under- or over-utilized. Some organizations are using capacity optimization management technology, which includes artificial intelligence (AI) and machine learning (ML), to collect data that can improve
Read More
Emcara Health Taps Innovaccer to Accelerate Scale in Value-Based Care
What You Should Know:
Innovaccer Inc. announced that Emcara Health, PopHealthCare’s national value-based medical group that delivers advanced in-home primary care for seniors and vulnerable populations, has selected Innovaccer’s Best in KLAS data platform to accelerate its ability to drive growth and rapidly scale Emcara Health’s integrated care solution to more communities nationwide.The Innovaccer data platform will enhance Emcara Health’s ability to create unified patient records that
Read More
How Digital Transformation is Accelerating Healthcare and the Impact on Hospitals in the Future
The pandemic has accelerated the adoption of digital health technologies across the healthcare industry. Digital transformation is now the top priority for many healthcare leaders as they seek to build resilient systems. At its core, this means implementing emerging digital technologies to modify essential operations, processes, and services to ease staff workload and withstand future challenges.
The primary drivers of digital transformation are consumerism, cost, and experience/expectations,
Read More
KLAS: Global (Non-US) EMR Benefits 2023
What You Should Know:
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR?KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. Their latest report summarizes their insights, including what
Read More
