Customer Relationship Management (CRM) is the well-known backbone of commercial sales forces across the globe. But what many don’t realize is that CRM has a utility that extends far beyond relationship-building in a traditional business setting. CRM systems are now engaging more than customers. They’re engaging patients in a healthcare setting far more complex than any retail or B2B enterprise.
CRM applications are used to engage patients by providing them with a superior experience from their
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Health Systems| Integrated Delivery Network (IDN) | News, Analysis, Insights - HIT Consultant
Redox Integrates With OpiSafe to Provide Opioid Risk Reduction Services Nationwide
Redox, a health data integration platform, today announced an integration partnership with OpiSafe to expand the use of OpiSafe’s comprehensive pain medication management web and mobile platform to help thousands of providers across the country prescribe and treat pain more effectively while avoiding bad outcomes.Integration BenefitsThe opioid epidemic requires innovative approaches and the digital health industry is taking steps to make inroads against this crisis. As part of the partnership,
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Apprio Launches New Revenue Cycle Management Division , ApprioHealth
Apprio, a provider of specialized technology solutions for the health, defense, and homeland security markets, today announced it has created ApprioHealth, a new, commercially focused business unit focused on the revenue cycle management requirements of hospitals and health systems. ApprioHealth will be led by Donny Zamora who will serve as the division’s president.ApprioHealth OverviewApprioHealth will deliver services and advanced technology solutions tailored for health organizations’ revenue
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Cerner Launches Social Determinants Innovation Collaborative with Over 30 Health Systems
This week, Cerner announced the launch of the Social Determinants Innovation Collaborative (SDIC), a group of over 30 health systems that come together to share best practices and steps forward in addressing social determinants of health.The Impact of Social Determinants of Health DataThe CDC defines “social determinants of health” as the circumstances in which people are born, grow up, live, work, and age. Social, environmental and economic factors – such as transportation, housing, nutrition,
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Top 5 Roadblocks to Population Health Management Adoption for Providers
The healthcare system is undergoing a transformation to restore the patient to the center of their care and to provide all patients with the highest quality care at the lowest possible price and with the best possible experience. Frequently the patient’s health journey is fragmented between multiple providers, an issue which must be addressed as a key part of any successful value-based care model.
Population health management (PHM) is an umbrella term that incorporates the multitude of payment
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Survey: 83% of Consumers Are Interested in Receiving Virtual Care, But Only 17% Have Access To It
Virtual care received an essential boost in November 2018 when CMS Administrator Seema Verma addressed the Alliance for Connected Care Telehealth Policy Forum for Health Systems. Verma told the audience, "Telehealth is changing the very face of healthcare.” This shift is apparent in the behaviors of healthcare consumers. While consumers may love the idea of virtual care, a new study shows few are taking advantage of it.Patients Hungry for Virtual CareThat’s the core message coming out of a
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Baystate Health Taps Artifact Health to Streamline Physician Query Process
Baystate Health, a not-for-profit integrated healthcare system serving over 800,000 people throughout western Massachusetts has selected Artifact Health's mobile query solution to improve workflow for its clinicians and expedite the accurate coding of patient records. Artifact will be rolled out as part of Baystate Health’s strategy to expand Clinical Documentation Improvement (CDI) initiatives across its health system.Transforming Time-Consuming Physician Query ProcessTraditionally, the query
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Why Playing Political Games Does Not Improve Patient Care
Now that it is the political season where divisiveness rules the day, the bevy of President wannabes’ interest in maternal health is suspect. After all, none of them have joined the many maternal health advocates who praised the President for signing into law the Preventing Maternal Deaths Act which gives grants to the states to help identify the causes of maternal mortality.According to the Centers for Disease Control and Prevention, black and American Indian/Alaska Native women are about 3
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Jellyfish Health Integrates with MEDITECH EHR to Optimize the Patient Journey
Patient experience platform Jellyfish Health announced it has formed a collaborative relationship with EHR vendor MEDITECH to optimize the patient journey. The collaboration was formed as part of the recent deployment of the Jellyfish Health platform at Meadows Health in Vidalia, GA.Meadows Health chose Jellyfish as its digital patient experience technology to simplify various processes for inpatient and outpatient services. With new technology touchpoints and direct patient communications,
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Welltok Report: Why It Is Time to Rethink The Patient Journey
It is time to rethink the patient journey. It’s no longer just about how you interact with patients from their first appointment to discharge, but rather the broader ongoing journey to optimal health that occurs largely outside of the provider setting, according to a new survey conducted by Welltok. The "Rethink the Patient Journey" report of more than 1,600 adults found that 84% of respondents would be more loyal to their provider if their overall health and wellbeing were supported outside of
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