What You Should Know:
- Infermedica – a leading digital health company specializing in AI-powered solutions for symptom analysis and patient triage – today announced a partnership with Hyro, a leader in plug-and-play conversational AI.
- The partnership will enable healthcare organizations to support patients at the digital front door by utilizing Infermedica’s Medical Guidance Platform and early symptom assessment technology and Hyro’s industry-leading natural language
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Digital Front Door
Upfront Acquires Patient Engagement Platform PatientBond
What You Should Know:
- Upfront acquires PatientBond, a digital patient engagement platform creating a single enterprise technology solution to drive patient acquisition and loyalty.
- The acquisition accelerates Upfront's delivery of their next-generation personalization platform. Combined with Upfront's omnichannel communications capabilities, PatientBond's robust consumer insights build and expand loyal patient-provider relationships to influence positive behavioral changes, resulting
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UNC Health, Partners with WELL Health/Gozio to Improve Mobile App
What You Should Know:
- UNC Health has announced that it is releasing new features within its mobile platform.
- Partnering with industry leaders, Gozio Health and WELL Health, UNC Health is integrating Gozio-powered wayfinding with the WELL Health patient communications platform to create a more seamless, integrated digital experience for patients. The result is a 443% increase in mobile downloads and interactions with a consumer-facing digital front door.
Digital Elements to
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Welcoming Patients Through The Digital Front Door
When patients contact their healthcare providers, they look for efficiency, convenience, and compassion. But often, the reality is far more clunky and impersonal when they find that an out-of-date phone system or a long hold queue are their only options.
The secret to giving patients a more user-friendly experience and increasing engagement is to take a page from the corporate playbook. Emulating the modern conveniences patients get in other parts of their lives can help ensure
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Digital Front Doors Create Personalized Patient Experience
Heightened patient expectations are changing the way healthcare services are delivered, from the way patients receive care to the way they pay for services and manage their conditions. A need for greater patient-centricity is changing the way payers, providers, and healthcare services organizations do business. The digital front door is an ecosystem of technologies patients use to engage with healthcare, starting from when they detect symptoms, to when they pay or receive post-appointment care.
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Why On-Site Search Should Be A Priority for Healthcare
Healthcare websites are dependably complicated. From finding providers to searching for locations, customers are forced to dig around a growing bevy of care options. To simplify the customer experience, a modern approach to onsite search is needed.
The rigid search tools of old are just that – outdated. Customers expect to effortlessly find what they need. And establishing a connection with a customer – at the onset of a visit – starts with a
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Enlyt Health Secures $10M to Expand Healthcare Digital Front Door
Transform Patient Engagement with a Digital Front Door from Ryan Blachly on Vimeo.
What You Should Know:
- Enlyt Health, a St. Petersburg, FL-based low code platform for healthcare digital front door raises $10M in Series A funding led by Meritage Partners. Enlyt Health has several well-known Health Systems already live on the platform providing patients the needed access and tools to better their overall health journey.
- Enlyt Health helps organizations build Digital Front Doors
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CipherHealth Launches Suite of Pre-Care Digital Front Door Solutions
What You Should Know:
- CipherHealth launches a suite of pre-care digital front door solutions powered by CipherConnect to drive appointment volume and reduce no-shows.
CipherConnect is a new conversational engagement solution that automates the many manual scheduling, intake, and virtual waiting room tasks that consume precious frontline resources.
Conversational Engagement Solution
CipherConnect manages patient-provider communication via a frictionless, conversational,
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Health Systems Cite Telehealth as Top Tool to Improve Patient Access in 2022
What You Should Know:
- Improving patient access to medical services is a top priority for health system leaders in 2022, according to new research from the Center for Connected Medicine (CCM) and KLAS Research.
- According to new research, patient access was identified by health system leaders as the challenge in healthcare that can be best addressed with telehealth in the coming year.
Nearly 99% of health systems identified improving patient access as a “high” or “very high”
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Beyond the Digital Front Door: 4 Mobility Tenets for Superior Patient Experience Design
As the front door to healthcare organizations becomes increasingly digital, these rules for engagement are fast becoming the keys to unlocking patient loyalty.
As healthcare digital innovators, we are witness to a fundamental shift in consumer experience expectations. With rising costs, increased quality of care expectations, and access to an expanding array of choices in care, consumers are demanding greater control of their healthcare experiences – and their loyalty to any
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