What You Should Know:
– Nuance Communications, Inc. and one of the country’s largest health systems, Providence, announced a strategic collaboration, supported by Microsoft, dedicated to creating better patient experiences and ease clinician burden.
– The collaboration centers around Providence harnessing Nuance’s AI-powered solutions to securely and automatically capture patient-clinician conversations.
– As part of the expanded partnership, Nuance and Providence will jointly innovate to create technologies that improve health system efficiency by reducing digital friction.
Nuance® Communications, Inc. and Providence, one of the largest health systems in the country, today announced a strategic collaboration to improve both the patient and caregiver experience. As part of this collaboration, Providence will build on the long-term relationship with Nuance to deploy Nuance’s cloud solutions across its 51-hospital, seven-state system. Together, Providence and Nuance will also develop integrated clinical intelligence and enhanced revenue cycle solutions.
Enhancing the Clinician-Patient Experience
In partnership with Nuance, Providence will focus on the clinician-patient experience by harnessing a comprehensive voice-enabled platform that through patient consent uses ambient sensing technology to securely and privately listen to clinician-patient conversations while offering workflow and knowledge automation to complement the electronic health record (EHR). This technology is key to enabling physicians to focus on patient care and spend less time on the increasing administrative tasks that contribute to physician dissatisfaction and burnout.
“Our partnership with Nuance is helping Providence make it easier for our doctors and nurses to do the hard work of documenting the cutting-edge care they provide day in and day out,” said Amy Compton-Phillips, M.D., executive vice president and chief clinical officer at Providence. “The tools we’re developing let our caregivers focus on their patients instead of their keyboards, and that will go a long way in bringing joy back to practicing medicine.”
Providence to Expand Deployment of Nuance Dragon Medical One
To further improve healthcare experiences for both providers and patients, Providence will build on its deployment of Nuance Dragon Medical One with the Dragon Ambient eXperience (DAX). Innovated by Nuance and Microsoft, Nuance DAX combines Nuance’s conversational AI technology with Microsoft Azure to securely capture and contextualize every word of the patient encounter – automatically documenting patient care without taking the physician’s attention off the patient.
Providence and Nuance to Jointly Create Digital Health Solutions
As part of the expanded partnership, Nuance and Providence will jointly innovate to create technologies that improve health system efficiency by reducing digital friction. This journey will begin with the deployment of CDE One for Clinical Documentation Integrity workflow management, Computer-Assisted Physician Documentation (CAPD), and Surgical CAPD, which focus on accurate clinician documentation of patient care. Providence will also adopt Nuance’s cloud-based PowerScribe One radiology reporting solution to achieve new levels of efficiency, accuracy, quality, and performance.
Why It Matters
By removing manual note-taking, Providence enables deeper patient engagement and reduces burdensome paperwork for its clinicians. In addition to better patient outcomes and provider experiences, this collaboration also serves as a model for the deep partnerships needed to transform healthcare.