What You Should Know:
– Orbita expands COVID-19 bot solutions to support new front-line response demands, reaching millions in need.
– Deployed to your website as a text chatbot, educates patients and screens symptoms seamlessly across web browsers with content from the CDC and other clinically vetted sources.
– In addition to the screener and knowledge base, the navigator tool directs patients to custom endpoints such as virtual visits, appointment scheduling, a live chat agent, or educational materials.
Orbita today announces the expansion of its COVID-19 chatbot screen and knowledgebase solution offerings to support health systems, hospitals, employers, and government agencies now managing wide-ranging populations with limited resources in response to COVID-19. Using content from trusted sources including the Centers for Disease Control and Prevention (CDC) and Mayo Clinic, Orbita unveiled three new omnichannel solutions: COVID-19 Navigator, COVID-19 Health Check, and COVID-19 Employee Health Check. All provide capabilities for robust screening and knowledge base-driven question-answering. With current customer deployments, Orbita technology is reaching millions.
Expanded COVID-19 Chatbot Solutions
On March 17, 2020, Orbita announced the availability of its no-cost Orbita COVID-19 chatbot with a rich knowledge base designed to deliver COVID-19-specific screening and question-answering.
Orbita has expanded its solutions to include:
Orbita COVID-19 Chatbot Screener and Navigator – To screen patients and direct them to the most relevant services including human agents, virtual visits, online scheduling, and specific patient education materials.
Orbita COVID-19 Health Checker – To support symptomatic and/or at-risk patients through secure assessments that can be delivered proactively through chatbot, text-message or phone calls at regularly scheduled intervals. One Orbita customer is checking in with a target population four times a day.
Orbita COVID-19 Employee Health Checker – For employers to screen, check on, and manage employee populations; to monitor employee health, direct employees to educational and supportive resources, and to provide clearance for work.
Orbita’s COVID-19 Employee Health Check solution is supporting manufacturers and other essential businesses to keep their employees healthy and well-supported as they work around the clock to respond to this crisis. According to Ebong, many large employers are playing a critical role in supplying front-line responders with supplies and equipment. “They’re identifying a need to monitor and manage the health of employees who work both onsite and remotely from home,” she said.
“Our mission around COVID-19 is to reach and help as many people as possible as quickly as possible. Working with our partners, we quickly saw the need to deliver solutions that go beyond the basic web bots that are now proliferating. There’s a true demand for solutions that delivers richer, more relevant experiences to support people across all stages of care and recovery and across all channels — including phone, text message, web, and mobile chatbot,” said Kristi Ebong, MPH, MBA, Orbita SVP of Strategy. “Some of the highest risk populations, especially our aging loved ones, can’t access chatbots. It’s critical that we have a way to check in with them throughout this crisis.”