The concept of 'Patient Access' has evolved significantly. We all remember the good old days when patient access was an inbound responsive model – patients dialed into a call center phone number and were connected "round-robin" to the next available staff member with their call script. Then outbound voice and email messages and patient appointment reminders became common, and now access centers have begun to deploy more advanced communication channels such as natural language voice response,
Read More
Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
COVID-19’s Amplification of Digital Technology in the Patient Experience
In the last decade, the healthcare industry has experienced a rapid rise in digital health solutions that have promised to transform care delivery and improve outcomes. Yet, with change comes skepticism – especially in an industry that is notoriously slow to adopt new technologies and innovations. Despite the industry’s conservative reputation, we have seen an influx of global venture capital funding for digital health services, which hit a record $3.1 billion in funding this
Read More
Imprivata Launches Touchless Palm Vein Scanner to Address Patient Safety Concerns from COVID-19
What You Should Know:
- Imprivata launches a new palm vein scanner solution: Imprivata PatientSecure to power touchless biometric patient identification for healthcare.
- The next generation palm scanner, developed in
collaboration with Keyo, will help healthcare organizations solve the challenge
of patient ID amidst the COVID-19 pandemic by eliminating the need to touch any
surfaces. (It's also a core component of the Imprivata digital identity
framework for healthcare, which provides a
Read More
Corrona Acquires Virtual Patient Community HealthUnlocked
What You Should Know:
- Nationwide disease registry Corrona has acquired
virtual patient community HealthUnlocked, creating a first-in-class patient
experience ecosystem.
- The acquisition will enable Corrona to expand its broad
set of capabilities--ranging from highly granular and longitudinal structured
data across eight registries.
Corrona, LLC
("Corrona"), a nationwide disease registry and is now the largest
registry in the world collecting data on Rheumatoid Arthritis
Read More
Press Ganey Acquires Doctor.com, Acquires Majority Stake in Binary Fountain
What You Should Know:
- Press Ganey advances the healthcare consumerism movement with acquisitions of Doctor.com and a majority stake in Binary Fountain.
- Expanded technology platform enables industry-leading
management of providers’ online brand and seamless Web-wide patient acquisition
and loyalty strategies.
Press Ganey today
announced the expansion of its market-leading health care consumerism platform
with the acquisitions
of Doctor.com and a majority equity stake
in Binary
Read More
Clearwave Acquires Digital Patient Access Solutions Odoro
What You Should Know:
- Clearwave acquires Odoro, a provider of digital
patient-access solutions that makes the scheduling process easier and more
efficient for both healthcare providers and patients.
- Clearwave, a pioneer in digital check-in is poised to deliver the industry’s most comprehensive patient-engagement platform with the addition of Odoro’s rich, multi-channel scheduling capabilities.
Clearwave, a
healthcare industry leader in digital check-in and eligibility
Read More
Providence Combines 9 Investments & Acquisitions to Form Tegria
What You Should Know:
- Providence combines nine operating companies to form
Tegria into a comprehensive suite of offerings for organizations across the
health care sector
-Tegria will focus on three key initiatives—healthcare
consulting and technology services, revenue cycle management solutions and
software technology and platforms.
Providence, one of the nation's largest health systems announce the formation of Tegria, a new company designed to provide next-generation
Read More
Getting Beyond the Telehealth ‘Stop-Gap’ Mentality
Since COVID-19 emerged as a major health threat, virtual care has taken off. As many as 46% of patients reported in late April that they had used telehealth to replace a canceled healthcare visit in 2020, while 48% of physicians said they had started using telehealth to treat patients.
While a shift in care models was necessary to address business continuity amid the pandemic, these trends also represent positive movements as a growing body of evidence supports the real-life benefits of
Read More
Amwell and Cigna Ranks High in Telehealth Patient Satisfaction, J.D. Power Finds
What You Should Know:
- Amwell ranks highest among direct to consumer brands
and Cigna ranks highest among health plans for telehealth patient satisfaction,
according to the J.D. Power 2020 U.S. Telehealth Satisfaction Study
- Though telehealth has been pitched as a solution to
improve access to healthcare for everyone, more than half (52%) of telehealth
users say they encountered at least one barrier that made it difficult to use
telehealth.
Patient satisfaction with
Read More
How Low-Code Solutions Reduce Headaches for Healthcare CIOs
Twenty years ago, technology consultants started advising CIOs to build less. That’s when the movement towards Commercial Off the Shelf (COTS) began.
Today, there are many shops, especially those in small and medium-sized organizations, with few programmers who build new applications from scratch.
Yes, they have programmers who configure, script, and integrate various applications but very little is built. For the provider community, we have a habit of either sourcing our
Read More
