Improving patient experience is a primary concern for behavioral health providers today. A positive patient experience can keep clients returning, while a frustrating or confusing experience may push them away. With so much on the line, it’s important to get it right. One of the most powerful tools in a behavioral health practice’s arsenal is a user-friendly, highly functional patient portal. These portals are often clients’ main point of connection to a practice outside of appointments.
What
Read More
Online Patient Portals
27 Healthcare Consumer Insight & Digital Engagement Trends to Watch
- Majority of patients are depending on online reviews, ratings, and reputation more than ever when choosing a physician, according to a new Binary Fountain survey.
- Recent years have shown explosive growth in the use of digital tools for research into the choice of physician and healthcare needs.
- The 2019 “Healthcare Consumer Insight & Digital Engagement survey reveals critical trends into how patients look to online reviews, ratings and brand reputation when it comes to
Read More
4 Ways Health IT Can Improve Patient Engagement & Cost Transparency
Imagine having to make a large purchase, but not having any insight into how much it will cost or if you will be able to access it after you have purchased it. Most consumers wouldn’t make an investment like that; they would demand information into where their money is going and what they would be bringing home with them. But as patients, this is a scenario that can be all too familiar: we aren’t sure what we’re going to have to pay and then don’t have much if any, understandable information to
Read More
Despite Investments in Telehealth, Only Two-Thirds of Adults Use Online Patient Portals
Despite significant investments in telehealth to engage patients in their care, about two-thirds of insured US adult patients were not using an online patient portal in 2017, according to a new study by the University of Michigan. Nonusers were more likely to be male, have less than a college degree, be on Medicaid, and lack a regular provider. The report reveals these factors, along with race, were also related to whether a patient reported receiving an offer to use a portal.Patient portals
Read More
What Functionalities Should Patient Portal Tools Have To Succeed?
It’s no surprise that the HIMSS17 conference dwelled on high profile topics around population health, data analytics, more affordable EHRs and security. What IS surprising is that patient engagement is now being reported right up there as an HIT priority. Why?Most hospitals are still experiencing dismal usage of patient portals, especially in community and rural hospitals. But this is a problem plaguing even our large health systems. As a result, the many anticipated benefits to patients and to
Read More
Mobile Messaging vs. Online Patient Portals: Streamlining the Patient Intake Process
The waiting room is full, there is a line forming in front of the scheduling desk, new patient information has to be collected, patients’ records must be updated, and appointments need to be rescheduled. The patient intake process, particularly for new patients, can be time-consuming and arduous for administrative staff.One of the most effective ways to reduce staff’s workload, while speeding up the patient intake process, is with automated mobile-first messaging strategies. This approach
Read More
Patient Portals: Build Them Well And They Will Come
Editor's Note: D'Arcy Gue is Director of Industry Relations for Medsphere Systems Corporation, an OpenVista EHR solution that leverages the VA's proven VistA EHR system.Let’s face it, there will always be a segment of your patient population that just isn't interested in using a patient portal. But with so much of life now conducted online, the good news is that robust design and usefulness will engage most patients.Over time, a portal should become the foundation for more extensive electronic
Read More
64% of Americans Do Not Use Online Patient Portals
64 percent of Americans do not currently use online patient portals, according to the results of Xerox's 5th annual EHR Survey. The survey revealed that 57 percent of Americans would be much more interested and proactive in their personal healthcare if they had online access to their medical records. Of those Americans that don’t use patient portals, 35 percent did not know a portal was available and 31 percent said their physician had never spoken to them about portals.
Based on requirements
Read More
