As a patient engagement product director, there’s nothing that I love to hear more from customers than they live and breathe in the systems we’ve created. We’ve thought long and hard about UI; about the rich dashboards we build; about new ways to expand functionality within the parameters of our applications and programs.
But there’s a hard truth that I—and the healthtech community at large—need to learn, or have already:
Most of the people who use our software aren’t focused
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Healthcare IT | Health IT | News, Analysis, Insights
CHIME/symplr Report Reveals Hospital Exec Priorities and 2023 Initiatives
What You Should Know:
- symplr, a provider of enterprise healthcare operations software, has announced the findings of its 2022 symplr Compass Survey.
- The research captured sentiments from decision makers at top U.S. health systems to obtain insights about healthcare operations technology at their organizations, including effectiveness, challenges, and areas of opportunity. The results are published in the 2022 symplr Compass Survey Report, “From Disparate to Dynamic: Opportunities and
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CitiusTech Acquires Wilco Source to Expand Salesforce Capabilities for Healthcare & Life Sciences
What You Should Know:
- CitiusTech announced that it has acquired Wilco Source, an industry-leading Salesforce solutions company to expand its offerings in patient services, care management and digital front door.
- This strategic acquisition comes on the heels of Bain’s recently announced investment in CitiusTech valued above $1B. These strategic initiatives validate both CitiusTech’s track record of success and CEO Bhaskar Sambasivan ‘s strategic
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3 Questions Healthcare IT Leaders Should Ask Before Implementing AI in Their Operations
Artificial intelligence (AI) and automation are no longer nice-to-have technologies for healthcare providers. They are mission-critical tools for addressing significant challenges many health systems and hospitals face today — from volatile patient volumes to ballooning labor costs and staffing shortages to low operating margins. Many of these challenges are macro-level economic trends that will continue to prevail for the foreseeable future.
According to research from Kaufman Hall,
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Why The Stakes are Higher for Hospitals When It Comes to Data Loss & Inadequate Storage Infrastructure
According to the World Economic Forum, hospitals produce around 50 petabytes of data per year. And with 6,039 hospitals in the US alone, that amounts to a sizeable amount of data requiring secure storage. Data consists not only of confidential patient medical records but also of operational data retained by US hospitals such as personal and financial information.
This ever-increasing amount of patient data and growing risks associated with its loss, mean the stakes have therefore never been
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AI ‘s Role in Drug Discovery: Separating the Hype from the Hope
Forecasting the influence that artificial intelligence (AI)/machine learning technologies will have on the future of healthcare has created a cottage industry in the hype. From the overzealous aspirations of IBM’s Watson Health initiative to the inclusion of AI on Gartner’s 2021 Hype Cycle at the “Peak of Inflated Expectations,” so much noise has been made around AI/machine learning in healthcare that it can be difficult to appreciate the current impact of these technologies on drug discovery,
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Diagnosis: EHR Avoidance Syndrome
If you’ve read the healthcare IT trade press recently, you’ve no doubt seen stories about the clinical usability of EHRs and how it can be improved. When you look at the issue closely there are, ultimately, two approaches to “breaking the usability barrier” of these systems:
1. Provide EHR users with instant access to relevant clinical information for any condition a patient presents. This information should be connected to clinically responsive workflows that mirror the way physicians and
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Health IT for Emerging “Payviders”
Though doubts about the benefits of the “payvider” model certainly exist, the success of recent payer-provider partnerships showcases the potential of these programs to improve the patient and provider experience. A study of Aetna’s integrated program, for example, found that plan members could realize significant savings for high-cost chronic conditions and experience fewer hospital admissions. A similar report from Cigna echoed these conclusions, finding that integrated benefit plans resulted
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Digital Fax Solutions Alleviate Administrative Burden and Reduce Costs
At the LeadingAge Illinois 2022 Annual Meeting, Elizabeth McLaren, VP of Reimbursement and Community-Based Services, along with Steven Wermuth, MPA at Strategic Health Care, presented their analysis on the top billing mistakes. What did they find? Within long-term care providers, 8-10% of Medicare Advantage claims were denied. Shockingly, the 10% denial rate impacted revenue by $200 million! They also found that 80% of denied claims are due to missing or incorrect information used during intake
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Report: How Cyberattacks Hurts Patient Care and Mortality Rates
What You Should Know:
- Proofpoint, Inc., a leading cybersecurity and compliance company, and Ponemon Institute, a top IT security research organization, today released the results of a new study on the effect of cybersecurity in healthcare.
- The report, “Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care,” found that 89% of the surveyed organizations experienced an average of 43 attacks in the past 12 months, almost one attack per week. More than 20% of the
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