In the dynamic environment of modern health insurance BPOs (Business Process Operations), knowledge-sharing has emerged as a crucial element for fostering innovation and continuous improvement. Specifically, within back-office operations of an end-to-end operational framework, sharing knowledge to learn from errors can significantly enhance efficiency, improve service delivery, and create a culture of continuous learning and adaptability.
Information-sharing leading to better results is
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Health IT | News, Analysis, Insights - HIT Consultant
Walgreens Earns First Gene and Cell Services Accreditation
What You Should Know:
- Walgreens Specialty Pharmacy has received its first Gene and Cell Services accreditation from ACHC (Accreditation Commission for Health Care).
- The new accreditation, along with others, demonstrates the company's commitment to providing quality care to its patients.
Expanding Services and Accreditations
In addition to the new Gene and Cell Services accreditation, Walgreens Central Specialty Pharmacy has achieved a number of other recognitions. It
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Medbridge Launches New Surgical Pathways for Hybrid Post-Op Care
What You Should Know:
- Medbridge, a leader in digital care solutions, has announced the launch of Surgical Pathways, a new offering on its digital musculoskeletal (MSK) and movement-based medicine platform.
- These programs provide hospitals and physical therapy organizations with a complete care journey for patients, from pre-operative preparation to post-operative recovery. The new Pathways cover total hip arthroplasty (THA) and total knee arthroplasty (TKA), which are
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Research: $3.8M NIH Grant to Study Childhood Protein as COPD Predictor
What You Should Know:
- University of Arizona (UArizona) researchers have been awarded a new $3.8M grant from the National Institutes of Health (NIH) to investigate whether low levels of a lung protein called CC16 can predict who will develop chronic obstructive pulmonary disease (COPD) decades before symptoms appear.
- The five-year study, funded by the National Institute of Allergy and Infectious Diseases, is led by Dr. Stefano Guerra, director of population science at the U
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athenahealth Launches AI-Native, Intelligent Interoperability for Ambulatory Care
What You Should Know:
- athenahealth, a leading provider of network-enabled software and services for health care practices and systems nationwide, today announced major advancements that will usher in the next generation of intelligent interoperability for ambulatory care practices across the country.
- These advancements are part of the company’s vision of a reimagined AI-native athenaOne platform, which will be rolling out over the coming months to revolutionize how practices engage
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Array Behavioral Care Launches Care Pathways to Standardize Virtual Mental Health Treatment
What You Should Know:
- Array Behavioral Care, a virtual behavioral health provider, has introduced its proprietary Care Pathways, a structured framework designed to ensure patients receive timely, clinically appropriate, and tailored treatment.
- The new model is intended to bring consistency, accountability, and personalization to a field that has long struggled with variability in care delivery. Care Pathways also enables measurement-based care across Array’s virtual
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DLH Wins $46.9M NIH Contract for Digital Transformation and Cybersecurity
What You Should Know:
- DLH Holdings Corp. has been awarded a task order valued at up to $46.9M by the National Institutes of Health (NIH) to continue providing a comprehensive suite of information technology services to the agency's Office of Information Technology (OIT).
- The contract includes a base period and multiple options, totaling a three-year period of performance, and will support approximately 7,000 end-customers.
Comprehensive Suite of Digital and Cybersecurity
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Altera Digital Health Launches TouchWorks Note+ to Combat Provider Burnout with AI
What You Should Know:
- Altera Digital Health, a global health IT leader, has announced the launch of TouchWorks Note+, an ambient listening and note generation solution.
- Designed to help independent providers reduce documentation burdens, save time, improve data accuracy, and enhance patient interactions, the solution is fully integrated with the TouchWorks® EHR. This marks the latest step in Altera’s ongoing investment in AI development and EHR workflow
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Easing Pharmacist Burnout: How Upskilling Technicians to Administer Vaccines Can Transform Pharmacies
Being a pharmacist is a demanding job, and it seems to be getting more challenging. Everywhere you look, pharmacists are dealing with issues like burnout, workforce shortages and financial difficulties. 61% report being moderately or very stressed, student applications continue to decrease, applications decreased another 5% from 2022 to 2023, after an initial massive drop off from 2021, and prescription reimbursement rates have continued to decline. On top of all of that, many pharmacists are
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Beyond the Clinic: 4 Trends Reshaping the Healthcare Landscape in 2025
The healthcare industry is undergoing a significant transformation, with new trends shaping the landscape in 2025. According to a recent survey conducted by the Deloitte Center for Health Solutions, which polled 80 C-level executives from large healthcare organizations, 2025 is expected to be a year of notable financial growth. An encouraging 69% of respondents anticipate an increase in revenue, while 71% project higher levels of profitability.
The survey also revealed several
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