Care providers continue to face mounting pressures – from increasing staffing shortages to balancing patient needs across in-person and virtual settings and managing pent-up patient demand. Rather than navigating through fragmented digital solutions that feed care providers disparate data, more and more clinicians now rely on connected technology to access the care context, i.e. the right patient data translated into reliable actionable insights at the right point in their workflow.
To truly
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The Case for Incorporating Patient Perspectives into Clinical Decision Support
A recent report from the Leapfrog Group found that patient experience scores at hospitals declined during the pandemic. This should be no surprise. Hospitals faced an incredible crucible during COVID-19, with many still experiencing high levels of stress in their systems. In addition to increasing demands on caregivers, the pandemic created a fundamental change in how patients are treated. The drive to telehealth was rapidly accelerated, transforming traditional in-person interactions between
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Mitigating Healthcare Cyber Risk Through Vendor Management
Look to these best practices to enhance your organization’s vendor risk management program
Vendor partnerships are critically important in today’s business world, especially as the pandemic accelerated many organizations’ digital transformation and the shift to remote operations, cloud adoption, and virtual services, such as those through telehealth, medical apps, and other healthcare technology and communication platforms continues to expand. This increased reliance on third parties also
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Beyond DocuSign: How to Upgrade Specialty Drug Patients to a First-Class Experience
Imagine booking a luxury international vacation. A dedicated concierge arranges your hotels, your travel arrangements, and your daily itinerary. You barely lift a finger. From the outset, however, you realize something unusual. You have been booked on a discount airline with seats in the back of the coach section. You must wait at the airport to be picked up by a cramped, dilapidated taxi. Your “luxury” hotel is actually a two-star property in a bad part of town. Why pay for a luxury concierge
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Medical Gaslighting Remains Rampant for Women: Whose Job Is It To Stop It?
Have you ever gone to a medical appointment, knowing and feeling with certainty that something is wrong, only to have a doctor downplay and write off your symptoms?
Medical gaslighting, a relatively new, non-clinical term, refers to the practice of minimizing or dismissing a patient’s symptoms, concerns, or experiences. Often, symptoms are written off as psychological in nature, or patients are told that what they are experiencing isn’t serious or that it is normal.
The problem
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Why It’s Time for Healthcare Organizations to Start Treating Patients Like Consumers
When the pandemic disrupted routine procedures and primary care across healthcare, many care delivery organizations believed patients would eventually return to in-person care as they always have once the pandemic was over and restrictions were lifted. Pent-up patient demand for non-emergency, preventative services–everything from cancer screenings to mental health support to birth control to smoking cessation–would eventually draw patients back into the healthcare system. Patients with common
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Building a Healthier Future with Real Wireless Power
One of the lessons of the COVID-19 pandemic has been that healthcare facilities need to scale up operations quickly to respond to a public health emergency and that doing so is a significant challenge. In the early days of the pandemic, hard-hit cities like New York and others had to set up mobile hospital units or access additional capacity through military hospital ships.
In an emergency like the pandemic, staffing shortages remain a persistent problem, but expanding facility
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4 Key Focus Areas to Measure Your Digital Health Strategy
The promise of digital healthcare is profound. Moving from today’s transactional encounters to a convenient and continuous connection between patients and clinicians can greatly improve both relationships and overall care. The responsible collection of data from a digital platform can also lay the foundation for better, more personalized care. Perhaps most importantly, consumers are no longer tethered to a physical location and are able to receive quality care regardless of where they live or
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Health IT for Emerging “Payviders”
Though doubts about the benefits of the “payvider” model certainly exist, the success of recent payer-provider partnerships showcases the potential of these programs to improve the patient and provider experience. A study of Aetna’s integrated program, for example, found that plan members could realize significant savings for high-cost chronic conditions and experience fewer hospital admissions. A similar report from Cigna echoed these conclusions, finding that integrated benefit plans resulted
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Digital Fax Solutions Alleviate Administrative Burden and Reduce Costs
At the LeadingAge Illinois 2022 Annual Meeting, Elizabeth McLaren, VP of Reimbursement and Community-Based Services, along with Steven Wermuth, MPA at Strategic Health Care, presented their analysis on the top billing mistakes. What did they find? Within long-term care providers, 8-10% of Medicare Advantage claims were denied. Shockingly, the 10% denial rate impacted revenue by $200 million! They also found that 80% of denied claims are due to missing or incorrect information used during intake
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