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Salesforce Launches New Customer 360 for Health Capabilities to Deliver More Personalized Patient Experiences

by Jasmine Pennic 04/13/2023 Leave a Comment

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What You Should Know:

– Salesforce today announced new Customer 360 for Health capabilities that help healthcare providers deliver more personalized patient experiences and reduce operational costs.

– Customer 360 for Health helps healthcare and life sciences organizations enhance the overall care experience with the full power of Salesforce technology, including real-time data from Data Cloud, Einstein AI, and automation with Flow.  

New Customer for Health Features

  • Home Health helps automate the intake and scheduling process for in-home treatment using scheduling workflows to convert prior authorizations into scheduled visits based on patient preferences. 
  • Data Cloud for Healthcare enables healthcare and life sciences organizations to connect and activate clinical and non-clinical patient data from multiple sources, including EHR, social and behavioral data, assessments, and more, into a real-time patient profile.
  • Patient Contact Center is a pre-configured agent console that provides a comprehensive view of the patient using MuleSoft Direct for Health Cloud to access EHR data. 
  • MuleSoft Direct for Health Cloud provides out-of-the-box, FHIR-aligned connectors to access EHR data. Now, a hospital’s non-clinical team can leverage this data to submit prior authorization requests to help patients get approval for procedures covered by their insurance more quickly. 
  • Tableau Accelerators for Health Cloud are ready-to-use, intelligent dashboards for a variety of use cases, including referral analytics, risk analytics, and insights to reduce “no shows.”
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Tagged With: AI, Box, cloud, FHIR, home health, Life Sciences, MuleSoft, Prior Authorization, risk, Salesforce

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