What You Should Know:
– Nuance advances conversational AI with Dragon Medical virtual assistant for Hey Epic! virtual assistant in Epic Hyperspace.
– Building upon Nuance’s Dragon Medical solution already used by more than 550,000 physicians, this integration with Hey Epic! enables clinicians to conversationally navigate the EHR, search for information, place orders, and seamlessly switch hands-free between voice assistant and dictation.
Nuance® Communications, Inc., today announced the advancement of Nuance’s virtual assistant technology for customers using the Epic electronic health record (EHR). Built upon Nuance’s leading Dragon Medical solution already used by more than 550,000 physicians, Nuance’s virtual assistant integration with Hey Epic! enables clinicians to conversationally navigate the EHR, search for information, place orders, and seamlessly switch hands-free between voice assistant and dictation.
Why It Matters
Virtual assistant technology is viewed as essential to enable clinicians to complete administrative and clinical tasks more efficiently and easily during in-person and virtual visits – to improve both physician and patient experiences before, during, and after each encounter. The Nuance virtual assistant technology for Hey Epic! in Hyperspace is available through Dragon Medical One, Nuance’s leading cloud-based solution for clinical documentation.
To date, nearly 80,000 physicians and nurses using Epic have licensed access to Nuance virtual assistant technology in Epic Haiku and Epic Rover mobile apps to conversationally navigate the EHR more efficiently, while conveniently retrieving information such as schedules, patient information, laboratory results, medication lists and visit summaries.
“I have been using Nuance virtual assistant technology with Hey Epic! in the Haiku mobile application to quickly navigate the EHR, access and dictate clinical notes, and complete other tasks simply by using my voice. This saves time that can be dedicated to patients instead of searching through documentation. Now, having access to this technology in Hyperspace will further our ability to gain situational awareness and access to accurate, timely information that helps us treat the patient to the best of our ability in the moment,” said Dr. Patrick Guffey, CMIO, Children’s Hospital Colorado.